Amai PreOrder Manager + Notify
Pre-Order Manager App - FREE 14-Day Trial
Rating
4.4
feedback
1,064
chart
#1,797
All reviews
Rating Breakdown
Review RSS Feed
Aug. 6, 2022
The "Contact Support" button is directly next to the "Rate This App" and only one button works... which is "Rate This App". So I am rating product 1 star as I they don't have an easy way to contact support.
Hi, to contact support you can click on the chat widget which is located at the bottom right hand corner of the app. You can see the screenshot here since we can't upload it directly to the screen. https://prnt.sc/8VFuzXUyIsQt After checking the chat logs, we found that an automated message informing merchants where the chat widget was located was sent to you as well. Update 11/8/2022: We had made several attempts to contact you via phone and emails but there was no response from either mode of contact.
July 27, 2022
This app is amazing and really easy to use for your pre-launch. Thank you so much guys! we really loved it
Thank you for the kind words! It's our pleasure to keep clients satisfied. Good Luck to your business :)
July 26, 2022
Very useful app for our objectives. Customer support has been very helpful and timely at resolving some issues.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
July 25, 2022
Really fast support team. My questions via email was answered under 15 minutes with steps to follow and images.
Thank you for your kind feedback, we appreciate it. We are always ready to assist so don't hesitate to reach out ;)
July 15, 2022
Looked promising but had issues with it working correctly. Never received any response from support to trouble shoot it.
Hi, thank you for your feedback. Can you check the the in-app chat as we replied and sent several follow-ups? Our first reply was sent 5 days ago. We had also sent an email to this email k**l@landl**ath*r as well.
July 14, 2022
I really like the setup of this app. However I'm still in the free trial and using it on a live drop and the pre-order doesn't actually show on our sold out sizes even though it's activated. I trialed it yesterday to make sure it worked.. and it did work, but it took 5-10 minutes to change from "add to cart" to "preorder" after a size sold out. Is this normal?
Thank you for the feedback. We will call you today to find out more about your issue. Update 20/7: Hi, we tried to call you but to no avail. We had also sent our Google Meets appointment. We had also sent multiple emails to info@dotb*****ds.ccom.
July 12, 2022
The app didn't work out-of-the-box after installing on my site. They chalked it up to a theme issue. After about a day, they resolved the issue. Now, the Pre-Order Manager Dashboard screen and all other subsequent screens are not loading. I've tried several different browsers to no avail. I'd give this app a 5/5 star rating if it would just work as intended. If these issues can be resolved, I'm happy to update my review. *** UPDATE July 12, 2022: After hearing back from the app support team within 24 hours, they were able to resolve the issue and now the app is working great!
Thank you for the review. Your issue had been resolved. Do contact us if you have any further questions.
July 11, 2022
pre order not working when international customers visit. it only works for local shopping. used vpn to test.
Thank you for your review. As we did not receive any support requests from you we were unable to know what is the rootcause of your issue. However, we would like to confirm that our app works for all countries. Please ensure all countries are selected in Pre-Order by Countries (by default it is turned on for all countries). Here is an article that might help: https://help.amai.com/en/articles/5806300-enable-pre-order-by-countries Please contact our support so we can look into this issue ASAP.
July 8, 2022
Nice and quick support provided by app support highly recommended this app. I must suggest using this app if you want to allow pre-order in your store.
Feb. 7, 2023
Early days using this app. Just installed and only using the pre-order feature. So far support has been great. I like that you can edit on a variant level and I LOVE how you can the cart button and info text to include a ship by sate which will pull through to shopify. I will update review as I use more features and have some data. So far so good. Update: the pre-order button for some reason was not showing up even when all product settings were correct, so I reached out to support for assistance. They fixed the issue within a couple of hours. Great support experience!
Thank you for the kind review ! This motivates our team to do better. Feel free to contact us anytime you need assistance :)
June 30, 2022
I can't see anything after approve the billing , loading all the time ! don't buy it! gIve my money back !
Hi, we had written to you twice and send several reminders to ask you for the store access request (in which we had sent you as well). Unfortunately there was no reply from you since 30 June 2022. Please note the email address that we had sent you is this account: **ao**aohui*****@gmail.com (asterisk replaced the actual letters for privacy reasons). Please note you are still in the 14 day free trial and NOTHING is being charged. You will not be charged ANYTHING until 13 July 2022 as stated in our pricing page all new installs comes with 14 day free trial. Kindly, reply to our email or use the live chat widget located in-app so we can assist accordingly.
June 17, 2022
Any issues raised are very quickly responded to and fixed. A great support team who provide informative help! Cant recommend enough.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
May 30, 2022
It must have something wrong with the mail server. Yes, we got the reply using another email address. They did help us a lot, thank you. We will continue to use your app.
Thank you for the kind reviews. It had been a pleasure to assist you with your problem. Hope you will continue to enjoy using the app.
April 29, 2022
I used this app to set up pre-orders for custom car parts for our customers. It has been a very useful tool and their customer service is very quick and helpful.
Thanks! It's our pleasure to keep clients satisfied. Hope you'll keep enjoying the app :)
April 29, 2022
Very user friendly app with amazing customer support. Highly recommended for all those who want to sell their products when they are out of stock.
Thank you! We highly appreciate your feedback. Hope you'll keep enjoying the app :)
April 27, 2022
Amazin App!! It is Everything that I have been looking for in terms of managing Pre-Order. Easy to set up and responsive customer services. I set up everything in less than 15 minutes and 10 minutes after installing I already had 2 pre-order orders $$$. Marketing and the cost of customer acquisition are so high if you are running out of stock even if for a few days, you NEED this app!!! Coming soon and Notify me are amazing bonuses of this app. The only downside at this point is that the Notify can't be linked to Klaviyo yet because still in Beta but it is promising.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out Good Luck to your business ;)
April 18, 2022
I had some issues with the app after installing it, The customer support helped me resolve the issues within a minute.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
April 14, 2022
Use from Japan. COMING SOONをPre-Order と一緒に使わないといけない部分がめんどくさいです。予約商品じゃない商品は使えない、通常販売商品にも対応してほしい。今日から発売！というようにCOMING SOONの機能進化させてください。 月額$24にしては機能が弱い。
Thank you for your feedback. As mentioned in our email to you (with screenshots provided), our Coming Soon button can be shown independently from Pre-Order. Here are the information stated as well: https://help.amai.com/en/articles/5732660-how-to-use-coming-soon-in-pre-order-manager#h_6739aa1307
April 11, 2022
The app has some glitches. You can't select all and set them to default. You have to go one by one with all buttons, sometimes it doesn't take and you have to reload page. Not currently happy with this app....
Thank you for leaving a review. We had tried contacting yo to know more about the issue at hand but had not heard from you since. Here is a write up regarding how to reset settings to multiple products. You can read on how to rest to all in the same article as well. https://help.amai.com/en/articles/6057900-default-settings-and-custom-settings#h_58a9f516a6 https://help.amai.com/en/articles/6057900-default-settings-and-custom-settings#h_d979955573
March 28, 2022
Great app ! Easy to install and customize. We use it on several sites and it works perfectly, on all devices. Excellent customer service, quick to respond and effective. I recommend.
Thank you for the review and your recommendation. Hope you'll keep enjoying the app :)