Amai PreOrder Manager + Notify
Pre-Order Manager App - FREE
Rating
4.4
feedback
546
chart
#3,416
All reviews
Review RSS Feed
March 13, 2021
Love this app the way it helps us to take pre-orders. Customer service is top notch. We had to customize new theme and Charie took care of it promptly so that we could migrate to new theme seamlessly. Highly recommended.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
March 12, 2021
Great app and easy to implement. The dev team were helpful in customising our fonts so thank you for that!
You are most welcome ! Thank you for your kind feedback.
March 3, 2021
Unfortunately, I cannot tell if this app is suitable for me, or not. The 7 day trial allows me to apply the app to only ONE product. I can't tell anything about how bulk editing works, I can't even know if the 'settings' that I change are universal or product specific. Additionally, the 'pre-order with discount' feature is switched off in the 1 product trial, so I cannot see how that works and how it displays on my site. If I want to know any of the above then I have to immediately pay the monthly fee. Rather defeats the objective of a free trial, methinks. UPDATE - thanks for the reply. I welcome the clarity. In my Shopify dashboard, it still mentions a 7 day trial. Additionally, I received an email from your Customer Success Representative who states "Should you wish to know more about how the App works? we are happy to offer a 1-month free trial if you decide to continue to use our app. Just let me know your Shopify URL and I will make a request to the management for a 1-month free usage. Do you want to clarify, further? FURTHER UPDATE - after removing the app from my store I found that not all the code was removed. This caused problems on my storefront and I had to remove the code manually.
Thank you for your review. First of all, your statement is misleading and false. The app is FREE TO USE as long as you turn on only ONE product and there is NO 7 day free trial. The discounts can only be use if you are using the paid plans. All these had been stated clearly in our PRICING portion of the app page. The terms are also stated during the installation page in which you will have to approve during installation. We had even explained to you in depth that the free tier of our app is not a trial. UPDATE 03/03/2021: There is no 7 day free trial notice in the Shopify App Dashboard or our App's Dashboard as mentioned. We had tested it on our stores as well as verify if with our Free Tier customers. The merchant had not provided any proof of the 7 day free trial showing at his app dashboard. Please note we ultimately did not approve the 1 month free trial for this merchant as we find it unreasonable to provide preferential treatment to a merchant just because they gave us a bad review. Leftover codes in a store after uninstalling the app using the uninstallation feature in the App dashboard is a standard Shopify behavior. We had stated this clearly in the "Please read this before uninstalling" portion of the app which is placed in every page in our app which provides the necessary steps needed to uninstall the app.
Feb. 26, 2021
Love the simplicity and ability to add a message at checkout. The option to trial with one item for free is perfect to trial the app.
Thank you for the kind feedback! We are glad that you like our app.
Feb. 16, 2021
Don't use this app !! After uninstalling the app, the add to cart button is not working, we lose a lot of traffic and conversion, and nobody from the development team resolves the problem We are still waiting for the customer service response but it looks like they don't know what to do in this case.
UPDATE 23/02: As mentioned in our email and also as explained to Shopify, the issue was not caused by our app. As explained, the codes in your theme before installation and after uninstallation of the app is exactly the same.
Feb. 11, 2021
The app was great, but with some bugs. The support team connected via a Collaborator account and broke the collection pages by inserting a script that was running on an infinite loop, probably a bad attempt to show the Pre-order button on the collection pages.
Thank you for your review. We apologize for the inconvenience caused.
Feb. 9, 2021
After install and many back and fourths 5 days past with no fix. We were about to uninstall and they messaged me and asked us to wait a little longer for them to find a fix. 4 days later no fix and they just tell me someone will look at it soon. It didn't work from day one and there is no support. I can't wait forever!
Thank you for the review. After checking our ticketing system, these are the series of events: - When you first contacted us your 5 February, we responded within 2 hours. Subsequent correspondence was between 5 minutes apart. - During diagnosis we realize that one of your app is conflicting with our app 's JavaScript and did a fix on 6 February and place it on the backup theme. - It was only 2 hours ago you wrote back to us mentioning that you just tried the backup theme and it is not working. - There was no wait for 4 days for the fixed. The fixed was offered 1 day after the issue was reported but there was no reply from your side until 2 hours ago.
Feb. 4, 2021
We are using this app to put up pre-orders, our theme is heavily customized and it took some doing from Amai to get it to work. After i mentioned the issues, they got right on it and solved the issues! Only thing i would love to see added, is to be able to add an expected shipping period. Great app, great support!
Thank you! We highly appreciate your feedback :)
Jan. 24, 2021
Would love to give this app 5 star, but the app does not work and support seems to be missing. Currently my pre order / add to cart is missing after activating it.
Hi, thank you for the feedback. Based on our records, we had called you (but no answer) 5 hours after you had sent a ticket via the chat. We had sent an email shortly after.
Jan. 18, 2021
I used this app to help us sell in the beginning whilst our production was being made. Very easy to use and if I had any questions they were really quick in getting back to me and help. Would recommend it!
Thank you for the review and your recommendation. It is certainly a pleasure to assist you !
Jan. 6, 2021
Great app and amazing customer service! Will definitely continue to use. Customer service is always extremely responsive and helpful.
Thank you for your kind words! Hope you'll keep enjoying the app :)
Dec. 23, 2020
DO NOT DOWNLOAD THIS APP IF YOU HAVE SUBSCRIPTION OFFERINGS ON YOUR SITE. We downloaded this app and did not implement anything and it caused our site to go down. We had to bring in a developer to fix the issues caused by this. It ended up being a very expensive and ridiculous issue.
Dec. 14, 2020
Very lean pre-order app with exactly what you need. Apart from that, the app support team is lightning fast and delivers excellent support.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Dec. 14, 2020
Great app so far. At the moment is working well for us. We recommend it. Once you figure it out it works good.
Thank you for your kind feedback and recommendation. We are glad that you like our app !
Dec. 4, 2020
At first it was working great, but then it started selling out of stock products to customers without notifying them that they were pre-orders. I had quite a few orders go through right before the holidays and the customers were not happy when they found out that they wouldn't be ready in time for Christmas, because they thought the items they purchased were in stock. I checked everything to make sure the preorder manager and my inventory were properly installed. I really wish it worked reliably, because it's easy to use and customize, but it just isn't reliable and it caused damage to my brand.
Dec. 1, 2020
This app works great, but most importantly the customer service is extremely quick. In E-Commerce response time is equal to revenue. Their team will work hard to ensure their app integrates with your other shopify apps.
Thanks! It's our pleasure to keep clients satisfied.
Dec. 1, 2020
Fast, efficient. Awesome This has been a help to our business especially when facing uncertain lead times with our products through Covid.
Thank you for the kind words as well as choosing us! Good luck to your business :)
Nov. 27, 2020
We used this app for a couple weeks as we had our Bath Collection box available for pre-order. We only needed the Free plan so it was perfect and we really like the experience. A few days back we deleted the app in order to make the product available, however we didn't follow the unninstall procedures and we ended up messing that product page. Luckily, I message the support team which fixed everything in just a couple hours time, I was surprised with the rapid response and the professionalism. Like I said, we didn't pay for the app and still they treated us like we did. That is awesome! Thank you Charie and the app developers!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Nov. 27, 2020
The only app how work perfectly with the different variants of a product. All my client will have this app, for sure! Thank you very much!! 100% recommended and also a great support! I love the Suggest Idea button, great work <3
Thank you for the kind feedback and the recommendation. We are glad that you like our app !
Nov. 18, 2020
easy to use, and not too much issue! good app and good support, and charge flexible , you can use it whenever you need it
Thanks so much! We really appreciate your feedback. Hope you'll keep enjoying the app :)