Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,013
chart
#106
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Nov. 24, 2020
App works great but the company has decreased in quality and customer service over the last 2 years.
Hey! Thank you for sharing your review! We'd like to hear more about your time here at Printful, please feel free to send us a message at [email protected] -Lauma
Nov. 24, 2020
Printful is the absolute best! Easy to use, with so many options for my store. Customer service is friendly & efficient, as well. They have everything you could possibly want or ask for.
Nov. 23, 2020
PERFECTO, te facilitan todo estando printful muy bien entrelazado con shopify, el único pero son los precios y envíos.
Nov. 22, 2020
Printful was the first POD App i used. Everytime i had a problem i reached out to the customer chat and they tried to help me immediately. I am very satisfied with Printful.
Jan. 24, 2021
La aplicación es buena, su soporte es muy malo, tenía un pedido con un atraso de un mes, 2 dos pedidos más atrasados me comunique con soporte me dieron un fecha límite para que me dieran el reembolso, luego hable el día exacto de la fecha límite para pedir un reembolso y le envié una captura al agente nuevo que me contestó indicando que ya me habían dicho que hoy si los paquetes no llegaban me devolvería el dinero y el nuevo agente me dijo que no era posible le envie captura del chat al nuevo agente, me trato mal, de mentiroso, aunque en el chat indicaba exactamente todo lo que había dicho la agente anteriormente. Hoy día aún no recibo reembolso y los paquetes no llegan. Mi recomendación es trabajar con T-POP sis productos tiene mayor calidad y el tiempo de envío desde francia a estados unidos fue de 8 días. Printful se demoró literal enviar más de un mes un t-shirt a México cuando el propio t-shirt "ECO" es fabricado en el propio país. Muy mal, muy mal. Printful apesta su soporte, no saben leer los mensajes, no cumplen las promesas que dicen sus agentes y nos hacen perder horas y horas hablando con una persona que no sabe entender los mensajes. Me gustaría colocar captura del mal trato de soporte aquí pero no se puede! pero fue horrible! The application is good, its support is very bad, I had an order with a delay of one month, 2 two more backordered orders, I contacted support they gave me a deadline to give me the refund, then I spoke the exact day of the date limit to request a refund and I sent a screenshot to the new agent who replied stating that they had already told me that today if the packages did not arrive I would return the money and the new agent told me that it was not possible to send the chat capture to the new Agent, I treat myself badly, as a liar, although in the chat I indicated exactly what the agent had said previously. Today I still do not receive a refund and the packages do not arrive. My recommendation is to work with T-POP if its products have higher quality and the shipping time from France to the United States was 8 days. Printful literally took more than a month to ship a t-shirt to Mexico when the "ECO" t-shirt itself is manufactured in the country itself. Very bad very bad. Printful sucks their support, they can't read the messages, they don't keep the promises their agents say and they make us waste hours and hours talking to a person who doesn't understand the messages. I would like to place catch of the bad support treatment here but it can't! but it was horrible!
Hola! Gracias por compartir su reseña! Lamento escuchar que ha encontrado estos problemas con su pedido. Tenga en cuenta que los tiempos de envío en nuestro sitio web indican el plazo promedio estimado. Durante esta temporada, nuestros transportistas están viendo un mayor volumen de pedidos en línea que en años anteriores. La sobrecarga de envíos significa que las compañías de transportistas están registrando y enviando los paquetes de forma más lenta. Los paquetes pendientes rara vez reciben actualizaciones de seguimiento sobre la espera en cola, lo que puede dar la impresión de que se han perdido en tránsito. Esto no significa que tu pedido esté perdido, sino que está siendo procesado por el transportista. Puede que la información de seguimiento no se actualice en una semana o más, hasta que el artículo esté escaneado. Según los datos que recopilamos de los transportistas y los datos de los plazos de entrega, actualmente estamos permitiendo tiempo de espera adicional además del estimado original para la entrega. Veo que ha estado en comunicación con nuestro equipo y pudimos brindar una solución! Si tiene alguna pregunta respecto a esto, no dude en contactarnos a través de correo electrónico: ([email protected]). - Elina
Nov. 20, 2020
The orders are taking a very long time to get delivered. No communication from their side and customer support number is no longer working. If I could give zero stars, I would.
Thank you for your review! At this time, our standard phone support is not available. We're focusing on assisting customers via chat and email. Could you please send us your account email address along with the order number to [email protected]? We'd like to check the status of this order along with the previous communication you've had with our Support team. -Lauma
Nov. 20, 2020
Love it a lot Love it a lot Love it a lot Love it a lot Love it a lot Love i did enjoy using this app. I Hope my comments can help other merchants decide whether to use this app.
Thank you for your positive review! We're so happy to hear you are enjoying our services! We look forward to a long-lasting collaboration! :) -Lauma
Nov. 20, 2020
I really enjoy the quality of the products at Printful. The products are more expensive than other POD vendors, which is the only downside. Their customer service is responsive and that is appreciated.
Nov. 19, 2020
I like the customization and wide variety of products. Lately halfway through the design process the design disappears and you got to start all over again. Don't know if it's the website or the search engine I use.
Hey! Thank you for sharing your review! Could you please send us more information on this to [email protected]? We'd like to check this error for you. -Lauma
Nov. 19, 2020
Flawless integration. As this is my first time in the e-commerce market, building a website, designing apparel, etc... I highly appreciate the simplicity of the union between printful and shopify. Everything I need is right there.
Thank you for your positive review! We're so happy to hear you are enjoying our services! We look forward to a long-lasting collaboration! :) -Lauma
Nov. 16, 2020
GREAT WORK ON THIS APP IT WAS JUST WHAT I NEEDED TO START MY CUSTOM SHIRT BESNESS GREAT APP AND I WILL KEEPING USING IT FOR A LONG TIME
Thank you for your positive review! We're so happy to hear you are enjoying our services! We look forward to a long-lasting collaboration! -Lauma
Nov. 15, 2020
Fantastic integration, works exactly like you expect. You can make updates from either app and it syncs.
Nov. 19, 2020
We use both their printing services and their warehousing services, and have for many years now. Their warehousing is top notch - better than others we've used. Their printing, however, has taken a huge dive, as has their customer service in the past few months. We've had misprinted orders where despite customer evidence being provided, it was still ruled as "correct", and we had to pay the refund out ourselves. Delays beyond what's projected have been constant for us. I'm having to speak with customer service many times throughout the week to try and get things sorted. The biggest thing that worried me was when we ordered a sample of our own stickers during the summer, and the two stickers arrived printed on different papers, with one sticker completely being unable to stick (a complaint we had heard a lot from our customers). I got a lot of run-around about it, and when I left a review on Printful itself, with photo evidence, I was informed by a customer service rep that the review wasn't going to be posted because it "didn't match the experience customers would be able to expect from them". That made me question how many negative, honest reviews were being suppressed from others as well. We no longer use stickers with Printful, but warehouse our own better-quality stickers instead, for consistency's sake. We're looking into printing and warehousing our own other items now too. I really want this service to be great again, it used to be we'd only have one or two issues every few months. Now it's multiple issues a week. I hope that when things begin to calm down with the pandemic, they can improve their quality and customer service again, otherwise we're likely to change services completely. EDIT: I've lowered this a star since leaving this review. Even in that short time between when I left the original and now, it's gotten significantly worse. Out of stock items stopped syncing stock numbers with my store, leaving hundreds of items available for purchase when they weren't there at all. Looking around social media, I discovered this was common, but customer service said they'd get back to me later about it rather than having any clue about the issue. It would be days of work to manually edit all of these. We've also had a lot more issues with orders. Just this morning I had to contact them over an order that hadn't been processed or fulfilled long past it's due date. There were no errors or information attached to the order itself. According to customer service, there had been a manufacturer delay, and then the item hadn't restocked yet. Not only was none of these issues told to me at the time, but the item had never shown up on my dashboard as out of stock at any point. Issues like these, with a complete lack of transparency, have become common. Pains me to say it, because I want Printful to be wonderful again.
Hey there! Thank you for sharing your feedback with us, sorry to hear your time using our services hasn't been positive lately, but we hope to improve it moving forward! We do take full responsibility for misprinted items as per our Returns Policy we will offer a reshipment or a refund if we find an error made in our fulfillment process: https://www.printful.com/policies/returns As for the stickers not sticking, this should not be the expected quality and it seemed to be a faulty batch, we're very sorry about that, and we see a refund was issued already. We would like the product reviews to be truthful and describe the product as it should be expected according to our internal testing. Less than positive reviews are also posted as you can see on our product page. We would like to ensure your time using our services is as best as it can be! Please send us your questions, feedback, or anything else at [email protected] We'd love to hear from you!
Nov. 27, 2020
READ THIS WELL... I have printed 4/5 t-shirts using some of the most expensive one on the catalogue to check the quality of the product and printing - as suggested. After receiving the articles I noticed immediately large necks, no size-labels ...AND THE SAME EXSACT CHIP PRINT PROBLEM REPLICATED ON EVERY LOGOS OF MINE ... NOW READ THIS AGAIN.... THEY WILL NOT ADMIT ANY DOING WRONG... CONSEQUNTLY YOU WILL NEED TO DEAL WITH YOUR CUSTOMER'S FRUSTRATION. When I pointed the fact that the logos were screwed, someone replayed to me this exact statement: "the job was delivered as expected." So If you decide to use this service after reading this message, you'll deserve any trouble that may come at you !
UPDATE: To start off, we take full responsibility for any errors made in our fulfillment process, you can find our Returns Policy here: https://www.printful.com/policies/returns. The print coverage, however, heavily depends on the qualities of the chosen fabric. The thickness of the fabric, as well as its blend, can affect the way a print appears on the garment, you can see more on this here: https://www.printful.com/important-facts-about-tshirt-printing According to the submitted graphics for this order, our fulfillment teams confirmed that we would not be able to provide better results for this print file and a reshipment would look exactly the same. We would recommend adjusting your print file for a better outcome moving forward. We also recommend checking product reviews to see if the garment is something you're looking to add to your store. We're sorry that this has caused you some inconvenience! Thank you for your review! We experienced technical difficulties with our website, we apologize for any inconvenience this has caused! Please find more information here: https://bit.ly/3eZTyVI We are sorry to hear about the issue with the products. Could you please send us more information on this to [email protected]? We'd like to look into this in more depth. -Lauma
Nov. 13, 2020
Love Printful! It's my go-to POD SaaS. Very easy to use, nice clean UI/UX and I love that you can make nice mockup images with it for your store.
Nov. 12, 2020
Sketchy quality and inconsistent delivery. And they take zero responsibility for items that don't get delivered. Plus, the app is super clunky. Awful.
Hi there, thank you for sharing your feedback with us! We're sorry to hear your time hasn't been positive, but we hope to improve it moving forward. I was unable to find an order that wasn't delivered, however, I do see that you have reached out about the order that was shipped out from Latvia's facility to the US and has been delivered now. Please note that due to the current pandemic delivery delays are likely to happen, but orders should reach your customers within 2 weeks using our Masterbox shipping method. Find more information on orders from EU facility to the US on our Fulfillment Updates page, under "Why is my US order fulfilled in the EU?" here: https://www.printful.com/fulfillment-updates We would love to hear about your experience using our services and see how we could help you out with your concerns, please write to us at [email protected]! -Lauma
Nov. 10, 2020
I love it thanks, it's very helpful to my store's best POD company for me I don't have any issue with it and quality is the best regards.
Nov. 9, 2020
Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving. If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard. As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section. Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you! If you have any additonal questions, feedback, or anything else please let us know at [email protected] -Lauma
Nov. 9, 2020
I love how easy I can create a design. I love the quality of the product and how fast they ship the product. I LOVE IT ALL!
Nov. 9, 2020
I enjoy Printful, because of the quality and variety of their merchandise, relatively low prices, simple product creation and responsive customer support. However, there is one thing that I didn't like and that's the problem of product syncing as it essentially forced me to redo all of my various product variants just so that they would be synced and I could sell them.