Printify: Print on Demand

June 25, 2021

quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.

June 16, 2021

Customer service was extremely unhelpful. There was an accidental charge to an old credit card, I added the new card on file and requested the charge be reversed on the old one and charged to the new card on file but they refused to do it. Horrible customer service...

June 8, 2021

This app is completely BS and it is not for those who decide to open a real business but more for kids that want to "play" to be a business owner and I can explain why. When you create and list a product in your shop for example T-shirt or Hoodie and after some time some variant like for example "White XL" is out of stock a message will appear to let you know and you are able to automatically reroute the product to a similar provider or choose different action, but in the meantime your customers will be able to order it and you will be able to choose your best option. BUT if you create your product and in that moment you have created a variant that is missing, it will NOT SHOW AT ALL in your shop so no customers can buy it and nobody will never notify you when the variant will be back so you need to check every day and when it is back you need to RE EDIT your product design with all the variants plus the one missing (and hopefully all the other variants will still be available) and re-edit the retail price of just that variant and re-list your product creating a problem on the Layout of the product page on Shopify because the last listed product goes on the top so your manual set up needs to be re-adjusted and also if you work with shipping weight you need to re-adjust the weight of the product. ALL THESE PROBLEMS just because Printify don't simply allow you to list an out of stock variant of the product that you have created and mark that variant in the "My Store" section of Printify with the classic message "a variant is missing" giving you the possibility to reroute just that variant or decide for a different action giving your customers the possibility to still order it. THIS IS COMPLETELY INSANE if you want to be a professional business. So after I created over 100 products I see that my T-shirt WHITE XS, BLACK XL and Sweatshirt WHITE XL was never created and listed and completely missing from my shopify business... THIS IS PRINTIFY and I'm a premium account... probably quitting very soon for a different Print on Demand service that is actually professional. If you contact the support people they will read to you the manual and will suggest to you to replace your print provider without counting that you have spent so much money to get samples from most of them and choose the one that best suits your colours and image details of the designs and of course you can't just switch as nothing actually change on your product quality. They really need to talk with their Software Development team and make this change because how it does not make any sense at all, is not logic, is not practical and is not professional and does not help people who decide to build a business with Printify as a provider partner. I'M VERY DISAPPOINTED.

June 6, 2021

While the products are cheaper compared to other POD websites, the support is extremely lazy, lethargic, and unprofessional. My Printify premium account is active on paper but none of the product prices are different than a regular non-premium account. I raised the issue with the support and facilitated all the screenshots they asked for, 2 weeks ago. I spoke to 4 people since then who all agreed that the issue is indeed valid but when asked for the resolution, their standard reply is that the tech team is looking into it and that they'll get back at earliest. It's been two weeks and no reply whatsoever even after umpteen follow-ups. My entire premium account got wasted since the month is almost over. Highly disappointed. No wonder people move out to Printful as soon as they scale.

May 12, 2021

Recently opened my store and made the first order as a test. I ordered 4 items, out of the four, I only received 1 item even though it says that they had delivered all. Had I not caught this early on, this would have messed up the integrity of my shop/company. Will never do business with them again.

May 3, 2021

Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.

April 30, 2021

I used this app to create aop tees but I am in Canada and the prices are all in US $. An AOP tee was $22 US and the shipping was $12 US = $34US. That is $44.20 CDN and I can't charge more than $45 for a tee even if it is AOP. Not to mention the tee is only a 4oz tee so probably see through. I will not be using this app going forward. Therefore, I gave it one star based on price for me, in Canada.

April 13, 2021

ENG + ITA ENG: app absolutely unusable. I state that I use various POD platforms. I use shopify to sell products created through printify. Problem # 1: Once the product has been sent, the link with the tracking code sent to my customer is not working. so I have to manually search for the tracking code and communicate it to the customer. Problem # 2: I have some products synced between printify and shopify. If one of these products is no longer available as a printify supplier, I am not notified. To remedy the problem, I have to manually synchronize an alternative product, thus losing the reviews on the product page that is no longer available. Severe loss and lack. If you want to use a POD service I recommend Printful. ITA: Premetto che utilizzo diversi sistemi di POD e ho più volte cercato una soluzione riguardo i vari problemi che solo Printify mi ha presentato. PROBLEMA N1: Una volta che il prodotto viene inviato al mio cliente, il tracking generato non è funzionante. devo quindi andare alla ricerca del tracking code manualmente e comunicarlo ogni volta, per ogni singolo ordine al mio cliente. PROBLEMA N2: Se uno dei prodotti in sync tra Printfy e Shopify non è più disponible presso i fornitori di printify, non vengo notificato. Scoprendo solo dopo l'ordine da parte del mio cliente del problema. Per ovviare al problema posso creare una variante al prodotto creando di fatto una nuova pagina prodotto. In questo modo vado a perdere tutte le recensioni dei clienti legata alla vecchia pagina prodotto. Insomma, se volete usare un servizio di POD vi consiglio Printful

April 11, 2021

I like Printify because they have black mugs, I cannot find black mugs on any other supplier right now. I do not like printify because out of the two mugs i've sold so far one arrived busted. I refunded them my self and will probably be removing their products from my store after seeing how hard they are to work with based on other reviews here.

March 22, 2021

I am unable to set up shipping rates. I have already invested on shopify and domain name and not ready yet to buy printify premium package. Plus I have yet to see it in action. I think they should allow live rates for free packages as well or at least make it easier. Customer service referred to articles and theories when I needed just basic rates for US and international customers. I am disappointed.

March 11, 2021

The quality of the DTG was terrible. I can do better myself!! The customer service was good tho. But not enough for me to forget the quality vs price difference. I wish I had chosen Printful first.

Feb. 13, 2021

Wow this has been the worst experience I have ever had with a company. I set up a Shopify store with Printify late November to sell products visitors of my website. In December 2nd I arranged for a tshirt sample to be sent to myself to ensure that the quality is up to standard before promoting it to my existing customers. This is when things turned bad. January 18th it still had not arrived 6 weeks after ordering a simple tshirt. They shipped it to me without any tracking so we have no idea where in the world the package is. I contacted support they tried to blame the busy holiday period and wanted me to wait until Februay 12th before contacting the local post office and if I still cannot track it down to contact them again. How on earth do they think it is acceptable for a customer to wait more than 2 months for their product to arrive? It has now passed this time I am waiting to see their response. If you care about your companies reputation or dont want to spend your time fielding complaints from your customer and dealing with printify taking no responsibility then I strongly suggest you stay away from Printify. It will create a nightmare for your business.

Jan. 19, 2021

Be careful while using Printify.. They cancel many orders and sometimes they make you wait 10+ days and then they cancel it so by the time you fix all of this your customers have to wait almost a month to get their orders. They cancelled so many of our orders over and over again and there is virtually no customer support. Their system also has a lot of glitches so be prepared for that while creating products.

April 24, 2021

UPDATE: Things have changed since this last update. It's MUCH easier to use. Seems to have more products. Im still unclear on the pricing. Below Printiy states, "You'll only pay for the products being ordered, and their shipping costs." Still unclear on that statement. Does that mean I'll only pay for the product (1) being ordered? In other words, I pay per item? Or I pay the full amount when I make my first sale? And is the shipping costs added to the sale price? I've sent an email and tried contacting a rep for this info. I haven't made a sale yet So TIME WILL TELL. An email from a real person explaining would be great. -5 are you kidding just to try the "New Rules" are I have to sign up and pay 299.00? Hardly. I already pay Plenty to Shopify. What the actual Heck. This service of Shopify is getting worse and worse. NEWBIES BEST ADVICE READ ALL THE REVIEWS if you have to pay to try DONT DO IT there are plenty of places shop around

Dec. 22, 2020

BEWARE: The Worst Print On Demand Company EVER Seriously I am shocked how disappointing and unprofessional Printify has been. They have completely abandoned sellers. I have orders from end of November not yet shipped. Printify has left us sellers hanging. I sell on Etsy and have MANY rightfully angry customers. Printify started slowing down in early Dec and instead of being upfront with their delays, like other POD companies have been, they made minimal announcements and have not been real with us once. They just keep selling false promises and moving deadlines further and further back. I have been telling customers on Etsy their orders will ship day now because printify's lack of clear communication and false promises. 'any day now' 'holiday arrival' Absolute junk customer service. They barely reply and when they do it's a stock reply that doesn't address your question, sending you in circles. Their customer service is straight up useless and endless hoops It's now been a month and my customers are justified in being pissed at me for dragging them along for a full month. They are at a point where they can't even order or shop for new gifts because they have been waiting on Printify to come through, which Printify falsely led us to believe. And to make matters worse, Printify will not allow us to cancel orders nearly a month delayed, forcing us to continue to jerk our customers along or eat the costs. The samples I have ordered are unsellable. Sloppy application, the ink colors are sloppy, super pixelated print quality. Zero quality control. There has been zero accountability from Printify.

Jan. 5, 2021

UPDATE: After posting this review, a customer service supervisor reached out, and has repeatedly asked for us to update/change our review. So here goes: -Printify did refund our problem orders placed with them in November after a lengthy email exchange (thanks, because we did refund all of the purchases our customers made). -We have since removed all of our PRINTIFY supplied items on our site, and are actively looking for new suppliers. -We will not be amending our review from 1 star -- because we received numerous 1 star reviews from our customers about their purchases -- which of course affects our reputation with future customers. ---- Since PRINTIFY does read these reviews, our suggestion would be: find more reliable suppliers, and work on the quality of your products, but also your customer service and customer interface on your site, so problem solving isn't so difficult. If i could give them a negative star review, I would. Over the past year or so, we've had problems with 1 of every 2 orders placed with them. We even upgraded to Printify Premium a few months back to see if that helped... and the customer service actually got worse. ++Shipped partial orders, and claimed they were complete (check) ++Misleading product descriptions (check) ++Poor quality products/printing- totes & pouches (check) ++Shipment labels generated (to stay within stated printing timelines), but products were not handed over to shipping carries for DAYS (check) ++Average time to get a reply from Customer service (2-3 days). I've emailed them so many times, I feel i know each of the staff... Otto is the most responsive, he replies 24 hours later typically. Excuses and lies - an "passing the buck" to their providers seems standard. Final straw, after days of waiting for a problem ticket reply, was is getting an email saying that the TRACKING system from USPS is not accurate, but the 'items' are their way and they're "sorry for any inconvenience." Sorry doesn't cut it, and neither does blaming COVID for delays, its been 9 months, and we're all dealing with covid with our own businesses, which is why its important to be transparent with your customers and provide accurate and honest timelines and details, so everyone knows exactly what to expect. Do yourself a favor, (and avoid 1 star reviews from your customers for you, as well)... find a different company for POD.

Dec. 7, 2020

Re:Support, forget it. Well the shipping zones didn't work right, not saying I didn't do something wrong. I contacted their support and the "live" chat says, usually responds within a few hours, ok, let me try anyway. So I reach support by waiting 3.5 hours, explain the problem in detail and they give me a standard setup FAQ. I tell them those steps don't work, wait 15 minutes for them to see this message and 10 more for them respond. They send me another article, I walk through it and tell them it's all done, it takes them 15 minutes to see that message and 10 to respond with a walk through video that is 3 years out of date on the interfaces. I tell them I did the steps in that video anyway by poking around. I am now at almost 5 hours, waiting for them to read my message. I totally expect they will tell me to read something else without reading all the words I wrote. If you think you might EVER need vendor support, do not install this app. I'm still waiting.

Nov. 19, 2020

This provider lacks customer service which makes it a POD to be cautious while using. There is no accountability from their partners and expect to eat costs when their partners fail to deliver. It is unfortunate because this has potential to be a solid POD service if they can learn to meet customer service needs and respond timely to issues as they arise like their competitors. There are other options in this space that better suit my needs.

Nov. 16, 2020

Not one of the products I wanted to sell would ship to me or the few customers that tried to purchase before I deleted it. I'm in California. It's not like I'm in a remote location. I tried all the variations from all their sellers and NONE worked.

Dec. 10, 2020

They were great when we started in March 2020. However, since about August the customer service has been terrible. Issues with deleting items from our store, or even navigating through the store go unresolved for weeks on end, with responses that never go beyond 'our tech team is working on it' and no idea of a resolution date. Abandoning trying to get this resolved today, and terminating our account and finding a different dropshipper. Update - Dec 10, 2020: It took 8 weeks to resolve the issue, and was only done when I submitted this review. However, we are still having issues - today I cannot see my store at all, and there is no option to contact Printify support - that has disappeared. The only thing I can do is see help articles, which do not help with this issue I am having.