Printify: Print on Demand
Printify- Print on Demand
Rating
4.8
feedback
7,111
chart
#114
All reviews
Rating Breakdown
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June 4, 2020
This is such a disappointment. The support does not exist as far as I can see. They really need a chat support. So far I have not even received email support. I am getting a message (after a week) that my order is on hold because they can't ship to my address, however that is absurd as we receive mail and packages daily. The way they are writing their notification is such that the issue is on my side but it is clearly an issue with the manufacturer. There is only one place that prints them so if they can't ship it they should cancel the order.
We are sorry about the inconveniences created. The shipping restrictions from our print providers are being updated on daily basis and there is not much we can do about it. Nevertheless, we want to deliver the best service we can even under the given circumstances. Therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
June 4, 2020
It's took 2 months for orders to go out and now you can't ship to anywhere without a restriction. I get nasty emails from customers and there's no way to contact them to see whats wrong or how to fix the issue.
Hello, We are very sorry to hear about that. Some of our print providers have some restriction caused by the current health crisis, but we work hard to keep the business running as smooth as possible. We appreciate our customers, therefore, one of our managers will be in touch with you within he next 24 hours to see how we can make it right for you.
Jan. 6, 2023
Tried again because I was hoping the pandi had something to do it with it...but nope. They are still horrible. Two out of my 4 orders were on hold with them and they couldn't even give me a reason why! It is not the files becuase the files are way above minimum requirements. STAY FAR AWAY! BLATANTLY LIED TO ME! SCAMMERS! Two moths to ship order! I used them before and their print quality ( on dark T's was horrible). I thought I would give them one las chance because they offered a product PIXELS and PRINTFUL do not offer. Its been two months and the item not even shipped. I understand COVID but I have not dealt with that long for either of the above mentioned print on demand providers listed above that I love and use regularly. Here is where it gets worse. They have no respect for their clients and lied to me in my face! They said they could not refund me because the ordered had shipped. They provided me with a tracking number. 3 days later it still had no delivery date. I asked them for a refund again and they said it had shipped. I invested further and all they did was create the shipping label to obtain a tracking number with no planned day to ship! THEY LIED in my face as a customer! DO NOT USE! I try hard to put myself in other companies shoes and I have not left a bad review in YEARS but this is not right. Two of their assoicates lied to me and the kicker is its super easy to get detailed information on tracking numbers if you go to the actual shipping provider and not just the link they send you. PIXELS and PRINTFUL are 1000 times better than this company. They are truthful and their products are great. I order weekly from both!
Sorry to hear about your experience with us. Our print providers are indeed experiencing some delays caused by the health crisis but it seems that there might have been some miscommunication regarding the tracking information. We want to assure you that we do not provide faulty tracking information to our customers. Therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it right for you. Thank you.
May 27, 2020
Very poor customer service. My order near 2 weeks doesn't ship out. I try to contact with them through many channel: Chat, email, ...no reply The chat box not available now, so it's very difficult to contact with them. Email never reply
We are sorry to hear about that. Our print providers are experiencing some delays in fulfilment caused by the health crisis, but we are actively working on changing that. Our support team is currently very busy, therefore, it may take longer for them to get back to you. As of the chat box, it has been disabled for a few days in order to clear the backlog, but it will be back very soon. Nevertheless, one of our managers will be in touch with you within the next 24 hours to try to make it up to you. Thank you.
June 19, 2020
UPDATE: The below review was written on May 21st. It has been a month and customer service is now worse, not better. I submitted a request for the status of an order 5 days ago... I will now lose this customer for future sales because I can't give him the status of his order (which he placed May 12th) for 5 days. Once again, COVID has caused a lot of problems and myself and my customers have generally been really understanding. The problem is there is NO PROGRESS. The same problems that were happening a month and a half ago, are still happening. HIRE MORE CUSTOMER SERVICE REPS, THERE ARE PLENTY OF PEOPLE LOOKING FOR JOBS!!! ____________ ORIGINAL REVIEW: With the Covid-19 crisis, I understand that there will be some speed bumps. However, it has become the most frustrating experience trying to get in contact with customer service. On top of that, I have had products changed by their system that I have had to go back and recreate on my own. I've had items in multiple orders cancelled and have had to recreate orders. When I try to reach out to them about these problems? No response. It has been an absolute disaster the last week and they have caused me hours in unnecessary work to keep my shop running smoothly. On top of it, when they make mistakes, they always say that they can't fix them. I will more than likely be changing POD providers.
We are sorry to hear about your experience with us. Indeed, our sprint providers have been experiencing some delays due to big number of orders being redirected to them, but we are working on adding more print provider to reduce the backlog. Nevertheless, we want our customers to be happy, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
April 26, 2020
I have used this app for months - I sell HUNDREDS of items monthly. I was pretty happy with them until the last month. I understand that times have changed however they are not able to keep to even a 14 day turn around on most orders. When I ask for a refund for orders I am told that is not the policy. If you can't provide a service then the end consumer should be able to get a FULL refund. Unfortunately after how they have handled the month of April I doubt I will use them ever again.
We apologise for the fulfilment delays, but as we all are in a crisis situation, our print providers had to reduce the head count per shift for safety reasons, thus, they are experiencing order overloads. Nevertheless, we assure you that fulfilment times will get back to normal in the near future; meanwhile, one of our managers will be in touch with you within the next 24 hours to see how we can make things right for you.
May 16, 2020
*UPDATED* The company continues to wow me with how abhorrent they are as an organization. Not only did they take weeks to send out 1 shirt (because, once again, they didn't contact me in a timely manner), but IT WAS THE WRONG SHIRT. Go check out Printful or literally anyone else. *Original complaint*The company is a complete joke. If something gets discontinued, they DONT TELL YOU UNTIL YOUR CUSTOMER PLACES AN ORDER. Then they make YOU tell the customer and refund the money. The quality of product is terrible with a lot of my customers bringing me shirts that have been washed a handful of times and the logos are almost completely gone or peeling. Today i received over 50 emails from printify asking my opinion on 1 sample order. ONE ORDER needed 50 emails??? Their communication is god awful. There have now been two seperate times when there was a problem and printify didn't email me to let me know, so an order that should have taken a few days turned into two weeks. The premium plan is useless as well. I am canceling and going to try a competitor in hopes they know how to run a business.
March 4, 2020
I really wanted to use Prinitfy for my t-shirt biz because they are so cheap compared to the other POD company I was using but their quality is absolutely awful! I have had SO MANY customers complaining of prints fading after 1 wash. I do not recommend and will be deleting the app as soon as all my orders finish going through. Not willing to take the risk of ruining my business reputation for a few extra bucks in my pocket. Until they get better suppliers, I will not be printing with them again.
We are very sorry for your experience with us .We are regularly adding new print providers to our selection in order to improve print quality and the service overall. Despite our efforts there is still an error rate less than 1 % but we are truly working on improving this number . Our manager will be in touch with you in the next 24 hours .
Feb. 22, 2020
When I ordered the printing press, the time was less than 4 days, but in fact it was not more than 10 days. That is cheating customers and it is unacceptable.
We are very sorry for the delays in production, nevertheless, we want to make it up to you. Therefore, one of our managers will be in touch with you within the next 24 hours. Thank you.
Feb. 17, 2020
Inconsistent delivery. Careless operation. - Every few orders aren't printed within the generous 10 business day deadline for fulfillment, get 'lost in the mail' (before being in the hands of USPS) or have some other issue. This is supported with only lip service from Printify, as a middle man, and little or NO COMMUNICATION from the actual print vendor. Disappointing clients without any sort of explanation is horrifying, and a business-killer. Random reduction in print area on a garment, without warning or announcement, is no big deal to them but means WEEKS OF UNEXPECTED WORK for me with hundreds of items - showing carelessness and complete lack of business insight. As one of the 'big 2' POD providers, I don't know if I can afford to wait for Printify to mature their operations and ethics. These and other ongoing issues are outweighing the orders fulfilled reasonably and have me wondering if I should move everything to Printful, pay a little more and get a lot less stress.
We are sorry to hear about your experience with us. Nevertheless, we want to make things right for you. Therefore, one of our managers will be in touch with you within the next 24 hours. Thank you for your patience.
Feb. 11, 2020
- Production times aren't what they tell you. I had a production date change 3-4 times before it was actually completed. - I also had orders that were marked as shipped, not ship until a week or 2 later. I was told that they were shipped and to just wait for the tracking to update. I'm well aware that USPS scans can be delayed, but not for this long. - The DTG socks look terrible and their explanation wasn't worth fighting. So, I took the hit on the samples and removed them from my site. I would never sell these knowing what they look like in person. Luckily I found this out before a customer bought them, as I would have been embarrassed. - The shoes actually came out nice, but then I came to realize that they were discontinued and gave me no notice. So, I've had orders pending, not knowing that the shoes were never coming. I don't know if this is temporary, as they just didn't give any information as to what happened. - The mousepads are also nice, but it takes way too long and not worth it for such a simple product. 2.5 weeks shipped from the Czech Republic for a mousepad. - I'm currently waiting on my AOP Bomber sample to come in, which were also discontinued without any notification. So, I have to deal with that now since someone ordered one. -All-in-all, I've removed all Printify products from my store (with the help of Printify, since they like to discontinue products and not tell you).
We are sorry to hear about your experience with us. Regarding all the products from ArtsAdd, including the shoes and bomber jacket, we have sent an email to all merchants on January 30th. In what concerns the production delays and the design issue of the socks, one of our managers will investigate it further and get back to you within the next 24 hours. Thank you.
Jan. 8, 2020
Customer service is a joke! I have been emailing merchant support and leaving message on the platform for the last 24hr and no is even attempting to get back to me regarding issues with orders. Amongst other issues over December, this particular Customer received a t-shirt with something else on it instead of 2 Hoodies with my designs! They ordered on December 6th! Its now the 8th January! Its been 24hrs with not 1 reply to my messages. the customer has written two 1 Star reviews on my ETSY telling people not to buy from my shop that i am conning people! My Etsy Order Dissatisfaction Rate is below 4% because of this and my account at jeopardy. Really unhappy with the service.
We are very sorry for the inconvenience created. One of our managers will be in touch with you within the next 24 hours to make it up to you.
Jan. 3, 2020
I am now truly coming to realize why this is not my main print provider. EVERY single thing that I have tried to have printed comes out extremely late. Customer service is horrible. Mainly as thy just source the jobs to others to actually do the printing. So when there is a problem, they don't know what's going on and the people they have sourced to do it won't get back in touch with them. Plain out terrible! If this is your main, you will lose customers quickly UPDATE: The print Provider decided to mark the item as shipped just as to not refund the order even though the item wasn't shipped. RUN FROM THIS COMPANY!!!!
We are very sorry for the delays in responses, but our agents have been very busy due to record breaking number of sales. Nevertheless, we want to make things right for you. Therefore, one of our managers will be in touch with you within the next 24 hours.
Dec. 24, 2019
Do not trust the mock up generator it will not accurately create the finish product. Your printing guys will take longer than what quoted to print a shirt. The quality is hit or miss. With Printify you will just piss off your customers, have to issue refunds to them, loose money, loose your reputation it is just not worth doing business with them. Fool me once shame on you fool me twice shame on me but we will never do business with printify again
We are very sorry for the inconvenience created. However, we want to make things right for you. That is why one of our managers will reach out to you within the next 24 hours. Thank you!
Dec. 20, 2019
I made a test order for my first serious client in the end of November. It's 20th of December and I still did not get my order. Customer support is not responding.. Probably will not get an order until Christmas. Not sure what your future plans are, but with such service today you can loose millions of potential revenue in the future. The part of it, you just probably did.
We are very sorry about the delayed order. Our print providers have been very busy due to the high amount of sales, nevertheless, we want to make it up to you. Therefore, one of our agents will get back to you within the next 24 hours.
Dec. 18, 2019
Very bad service. They are totally understaffed and they cannot handle the load during holiday seasons. I have a bunch of orders waiting for 10 days in the queue and still no shipping. Try Printful if you want fast processing and shipping, even during holiday season. These guys at Printify are amateurs unfortunately.
We are very sorry about the delays in production, nevertheless, we want to make things right for you. Therefore, one of our managers will get in touch with you within the next 24 hours and try to solve the issue.
Dec. 18, 2019
A complete mess! We placed an order 18 days ago and it has still not been delivered to the customer. They kept the printed product for a week before sending it to the postal company, which meant another 7 days delay for our customer on top of an already long processing time! Will not use them again.
Hello. Your order has been in production for 5 Business days, then, it was handed to UPS for delivery. Once the parcel is in the hands of UPS, Printify cannot unfortunately speed up the delivery process.
Dec. 17, 2019
Printify is terrible. Do not use this company if you want to run a successful POD . They have not responded to their mistake on a print job. Ink was on the front of my client’s shirt. Designs fade as well after 1 washing.
We are sorry to hear about the inconvenience created. December is the busiest time of the year, therefore, our support team may not manage to get back to all the merchants on time. Nevertheless, we want to make things right for you, so one of our managers will be in touh with you within the next 24 hours.
Dec. 11, 2019
What a joke. Misprinted tons of shirts and didn't do a quality check on them, unable to use images that are 11x14 with 300dpi my usual screen printer has no issues with and I had to remove this app from my store because I was losing customers because of printifys mistakes. This app isn't worth the hassle, I started using a different app instead and haven't had any of the same issues.
We are sorry to hear about the quality issues you've been experiencing, but we want to make it up to you. Therefore, one of our managers will reach out to you within the next 24 hours. Thank you.
Dec. 8, 2019
App is decent, however the Customer Service is trash. If you ever have and issue or question good luck. Takes at LEAST 24hrs just to get a reply. They don’t even offer a phone number. Just messaging. And responses back and forth can sometimes be more than one day each way.
We are sorry to hear about your experience with us, but we want to tell you that this is the busiest time of the year and our support team may physically not manage to respond to all requests in a timely manner. Nevertheless, we want to make things right; therefore, one of our managers will be in touch with you within the next 24 hours.