Hulk Product Options
The Hulk Product Options App
Rating
4.7
feedback
1,893
chart
#522
All reviews
Rating Breakdown
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March 2, 2020
I'm getting super tired of this app. I'm paying for a plan and I always have sooooo many problems with this and shopify together. Right now the app is down so are my SELLS. Really gonna remove this app and find a viable alternative.
Thank you for providing us with your valuable feedback. We take great pride in our support and apps, hence we asked our manager to contact you in hopes of amending the issues you were having.
Nov. 7, 2019
0 Stars wasnt an option so this gets 1. The app will display the correct up charges for my options but it will not charge them in the cart. This app has cost me a ton of time and money. I tried communicating this with the developers but I was just told that I needed to remove certain characters from my options. Some how / and ? are not compatible with this app, or so I was told. I removed all special characters and still have the same issue. This is a HUGE waste of time and money!
Thank you for sharing your experience. Please accept our sincerest apologies. In hopes of amending errors, we have asked our manager to reach out to you!
Sept. 12, 2019
I used the free version to test it...what a mistake....didn't worked well they told me is your theme setup, the app doesn't work with dynamic checkout buttons, I asked to fixed and they did...the checkout doesn’t work anymore and is impossible for my clients to buy....thank you very much...great service Update! I asked for informations to unistall the app because in their website link is broken...no answer att all BE AWARE!!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We asked our manager to reach out to you in regards to this review!
Sept. 6, 2019
All your products have been installed and tested, and no free version will work. I don't know if the charged version will work, but it is impossible to choose your products.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 27, 2019
I wanted to have color/size variants, reached out to the customer support, they told their app would allow me to do it, after reading their guides and following each step, I realized the app does NOT support inventory variants, therefore it was pointless, I wish they would have told me from the beginning, I would have saved myself 2-3 hours.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 4, 2019
Cant be used on Shopify mobile app, because this app isnt responsive. Products have been syncing over a week now and because of that cant use the options at all. Already contacted customer service about a week ago.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. Thank you for leaving us your review, we also asked our manager to contact you in hopes of amending the issue you were having?
Aug. 14, 2019
Love this app! I use it to add options and different pricing to my items. The set up was easy and customer service always responds quick. Edited to add - it seem great at first. Now its glitching and I have multiple orders where the options aren't showing price differences. This is a major headache to have to email the customer afterwards and ask for more money. I have emailed customer support 3 times over this with no reply or help.
Thank you for using one of our apps in your store. Have a great day ahead :)
July 15, 2019
The app is not intuitive and is difficult to use. Support was very difficult to deal with and documentation is sorely lacking. After 10 hours of trying to get it all set up, I had to remove it and go with another app that I had set up in less than a couple of hours. Save yourself the trouble and pass this app by.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. Your feedback is really important to us and that's why we asked our manager to contact you in regards to the issues you were having.
July 11, 2019
I used this app for just over a month and it has lost me $$$ in sales. I configured it and got the HULK team to check it over. They said it was configured correctly. The first order that was placed through it worked perfectly. Anything after that was a disaster. It was either not showing the add-ons at checkout, or it would, but then it wouldn't charge the customer for them. It resulted in a lot of heavily discounted purchases and me looking like a fool to my customers. I contacted the HULK team about 20 times in the past month and each time I did they told me it was all working perfectly and there was no issue (even though I am sending them failed orders and missing payment), each time they said they fixed it and didn't understand my issue. The whole team lacks a customer service ethic and I'm pretty sure no one I spoke had English as a first language as their responses were always basic and really useless. I've just set up my theme and coded in the add-ons as I can't deal with this add on anymore. It wouldn't have bothered me too much if the plugin just didn't work. But it's the fact the customer service team kept making out like I was the idiot as apparently it was working fine on their end. Just not on my end or for any of my customers apparently.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you for letting us know about this. Your feedback helps us get better. We also asked our manager to get in touch with you in regards to this review.
July 8, 2019
BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY. They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored. They have ignored all my requests to contact them and have closed my tickets without answering them. Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them. Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We would appreciate hearing out our manager who will be contacting you in regards to this review.
June 3, 2019
I tried out this app and the features were great but it caused two issues on our website. First, right after the app became active, it caused our photos not to be visible once you clicked on a item. Once that was fixed, customers couldn't add any items to their cart. They did look into this right away but it did not fix the issue. Now I have to wait for them to go back to our original code or go to an older version. I am bummed it is not going to work but it is just not worth losing sales.
Hi there, We apologize for any issues you are facing. Our support team has reached out to help you get these issues resolved. Sometimes, apps and code conflict, and some of these issues can happen. That's one of the reasons why we ask clients to test in a non-live theme before making this life. We also offer Free Installation Support to all of our merchants. We'd appreciate it if you'd answer the follow-up from our manager so we can get this resolved for you.
April 8, 2019
I used this app to help us to upload image swatches for our sunglasses. Integration was good but the support is lame. Their app was interfering with another app I need for my store and instead of offering to help they simply said "sorry our app doesn't work with other option apps." I pay them monthly and this is the help they gave me. Pretty sad if you ask me for an issue that could be easily fixed with a little help. I really wanted to use this app, but I think i'll have to switch to another option app since I can't launch my store now.
Hi there, I went through the ticket you discussed with our support team member Ivan with. Unfortunately Ivan is right. We are not compatible with an app that does exactly the same. :) It's not possible because that app, along with ours, would be making conflicting changes. We tried as always but this is not doable. We would appreciate if you can update this review as it's factually not accurate. We appreciate your support and we hope you'll understand the situation. Some things just don't gel :) Thank you.
March 12, 2019
AVOID THIS APP! I installed this app but was having problems getting it to work. I reached out to support who promptly got it to work. However, it interfered with another app which was critical to my business and as a result messed up a bunch of orders. I desperately tried to reach support for help. They sent one useless email to me and then ghosted me. Despite many messages, I could not get a response from support. Terrible service, terrible app. Avoid at all cost.
Hi there, We apologize for the issues you were facing. Code Conflicts can occur with apps and unfortunately, there’s not much we can do as other apps will require reworking as well. Our goal is to provide a solution to a big problem like Product Options in a way that is least intrusive to customers. With over 1000+ apps in the marketplace, some apps do become incompatible and we try our best to make all apps be compatible with ours. Our Support is currently free and we have tens of thousands of users that require assistance in some ways. That does impact our SLA policy at times but we manage and answer every single support request. We will continue to work with other app developers like Local Delivery to see if we can avoid any code conflicts and collaborate further to provide a great experience, as we already do to our tens of thousands of Product Options customers. We've also asked our manager to get in touch with you regarding this review.
Jan. 14, 2019
Terrible app, super slow support. Guys if you do not want to pause your shop for a week, never use it! My issue was that they made a mistake in coding and now its 8th day, but they still can not fix it and no one can add products to the cart in my online story. Does it really takes that long to fix a small issue. The one thing they are good at is creating a tickets and taking their time. AVOID !
Hi there, We are sorry for the issues were facing. Our app support is free and our app has a Free version and sometimes we get an influx of support tickets that we try to resolve as soon as we can. This app does require a specific installation process and sometimes issues arise during the code implementation process that could cause issues. We are sorry for the issues and hope you'll hear out our manager that will be contacting you in hopes to amend the issue you were having.
Jan. 12, 2019
Not easy and clear, I wasn't able to create a custom text field to a particular product. Also, I wasn't able to integrate it directly on the product page as apparently, it needs some manual integration, etc...
Please reach out to our team, our support is free and not only do we completely install the app for you, we also personalize it based on a store's needs.
Dec. 12, 2018
The app is very buggy! Support is outsourced and very unhelpful - they kept demanding access to the Shopify owner account, even though I made them their own staff account (yes, that is right they don't have developer or partner access) and could see successful logins in the audit log. Makes me wonder if they had any malicious intent trying to get the owner account details. As such wouldn't recommend to proceed with them even though the app is free - who knows what they could do to your store.
We didn't realize when we asked for staff account access, that there could be serious repercussions. We have definitely become more cautious of our merchant's privacy and not only do we need Limited permissions to the store, we have also extended collaborator requests to many merchants. It's about what our merchants are comfortable with. Our app requires certain codes to be manually updated in order to complete installation, but we don't expect all our merchants to be experts and we are more than happy to take care of the installation and even set it up for free. We would be happy if you would hear out our manager that will be in touch in hopes of amending this.
Dec. 26, 2018
Terrible app if you charge for extra options you can't offer discount codes store wide it will hide the discount box at checkout
Hi there, We would like to inform you that we have made significant improvements in our app this year, and the discount codes work smoothly with extra options in cart page. You can see for yourself. Let us know if you need further assistance, our team is ready to take care of all your needs.
Oct. 17, 2018
I have no positive to things to say about this app, they asked for a review before I had used, it's day 3 & it's still not working and getting help is impossible If there was a minus -10 I would give it to them
Sorry for causing frustration. Hope you find better app and service than what we currently can offer you. All the best!
Oct. 10, 2018
I don't usually review apps, but I had to leave something to say how unbelievably frustrating and timewasting this app is. The coding takes ages to set up with poor instructions about placement in the code. No instructions about how to insert into product pages. FAQ's don't help. Now deleting all the code the app has installed. Save yourself the time and hastle.
Our app, service and guides have significantly improved since you left a poor review. We are here at all times to complete the installation and even personalization on your behalf, and most of the time we do it for free for our merchants. We would like to change your mind so we asked our manager to reach out to you in regards to the issues you were having.
Aug. 27, 2018
Great app and good customer service, however this app doesnt allow currency conversion apps to be used alongside it, and so if you have one, it will break it. Apparently they are working on a solution but I am yet to see it. If they fix this I will give them 5 stars. Will
Hi there, thank you for letting us aware of what you need to see improved in our app. So far, our app supports Shopify Currency Converter. We'll get in touch with you if we make any improvements in this aspect in the future. Thank you :)