All reviews

Rating Breakdown

  • 5
    86% (1,612 ratings)
  • 4
    6% (110 ratings)
  • 3
    1% (21 ratings)
  • 2
    1% (27 ratings)
  • 1
    6% (106 ratings)
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5 / 5 Share

Feb. 22, 2020

I have a webshop where I offer custmmade kids clothes and I was happy to find this app that fits my needs very well. For a start the free version is good enough for my shop but it is also very good to know that I can upgrade for a very reasonable price if a need more features. I had some small problems with language and styling but the support was very helpful here and fixed that for me fast. My best recommendations for this app.

Store

byLIS

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words. It's highly appreciated :)

4 / 5 Share

Feb. 21, 2020

This app is great if you have many variants. The only drawback is that there is a noticeable delay when the page loads. The team is always available over Skype to assist and to customize - no waiting for days for an answer. They are quick, friendly and helpful.

Using app

17 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for taking the time to review our app. We are working hard to make our app the best fit for our merchant's businesses. You can always find our support team sitting beside (virtually) in case you're stuck in the middle :)

4 / 5 Share

Feb. 20, 2020

I was searching high and low for an app to allow customers to order monograms. Staff was prompt and helpful, app works well (so far, still in testing).

Using app

3 days

Total reviews

1

Average rating

4.0

Developer Reply

Hey there, thanks so much for the review; we're so happy to hear that you were able to get some assistance from our awesome support team! We look forward to hearing your feedback :)

5 / 5 Share

Feb. 20, 2020

I use this app for my customers to be able to leave text for personalization. I just started setting up my site and couldn’t figure out how to attach the personalization option to specific items. The customer service I received was amazing!!! They sent me a step by step video of how to do exactly what I was needing to do. They even gave me some other suggestions for my shop just to be helpful! And they were super friendly!!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, thanks so much for the review; we're so happy to hear you're loving our suggestions and our app specialists were able to help you set up your options and option set just the way you wanted. Please let us know if we can help with anything else!

5 / 5 Share

Feb. 20, 2020

We have personalisation and colour swatches that we need for our store and this app does the job as well as being easy to use. We have the free version which is great for our needs and struggled to find any other app which offered these options without paying quite a lot for. We had trouble installing it onto our theme however the team at Hulk has great customer support and fixed the issue within a matter of days.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We're very happy to hear that you were able to get an awesome experience from some of our great specialists!

5 / 5 Share

Feb. 19, 2020

So far, very appreciative of the support this app and their team provide. They provided via email with the option to chat as well as a helpful video explaining exactly how to go about adding multiple variances to my product pages. Their follow up and eagerness to help while actually having an app that works had been very refreshing.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

4 / 5 Share

Feb. 19, 2020

This app does get the job done and is a great value for the price point. The team at Hulk has great customer support. I have very specific features that I need on my product page and Hulk was always willing to help me and go in and fix things. This product options app works well. The biggest reason I chose this product options app over others is because it integrated with their Volume & Tiered Discounts app. I think that the app is easy enough to use but does require more steps to set up the options than other apps I tested. But for the price point this app does provide great value. I like working with Hulk.

Using app

About 1 year

Total reviews

5

Average rating

4.6

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering simple, affordable apps with easy integrations with discounts on bulk purchases. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

5 / 5 Share

April 19, 2023

I received GREAT support, regarding option sets. Tarik, especially went beyond my expectations. Again great support! Tarik understood very well my questions and answered everything with a very professional and provided clear instructions on how to fix the issues.

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for letting us know about this. Your feedback helps us get better. You may reach out to our team for any assistance in setting up your products with options, we're always willing to help our merchants! Nevertheless, I've flagged this as a feature request to our Product Team. We don't have a public roadmap so I couldn't say if/when this feature might be made available. If our product team decides to implement this, we'll get in touch! Let me know if I can help with anything else.

5 / 5 Share

Feb. 18, 2020

I love the app and the great communication & customer service provided by Hulk. I wanted my prospective customers to have the option to be able to add a name for a number of customize products I am offering. Unfortunately, I had a little trouble getting it setup, but the Hulk team quickly came to my assistance.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this amazing review. Have a beautiful day! Feel free to contact us whenever as we are always standing by to help.

5 / 5 Share

Feb. 18, 2020

We use the (free version of this) app to add a plethora of options to our customizable products, and it does a great job at it. We had some issues with the dropdownlists not initializing properly, but one of the developers was quick with helping us out and fix it. Really enjoying the app, we will likely scale up to the paid version soon!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Welcome to Hulk apps! We're glad our experts were able to help you out with getting the Product Options App Dropdown features initialized properly. :-) Please don't hesitate to reach out if you need any assistance ever! Best of luck with your business! We look forward to seeing your continued success.

5 / 5 Share

Feb. 17, 2020

This did exactly what I needed! We wanted customers to be able to add a name for us to customize on a shirt, and this app was perfect. I tried installing it myself and had a bit of trouble. I messaged customer support before going to bed, and it was fixed before I woke up this morning. Now the product is live and we're good to go! Definitely give this app a try!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options App for our users. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We're so happy that our experts could set up your options for you while you were away and we hope you can try more products we offer and make your store even more amazing! Good luck with your store!

5 / 5 Share

Feb. 14, 2020

Great App! We use this app to bundle products with multiple variables. It makes it very easy with a nice look. The customer service is great too in helping to get set up and/or other issues. Would recommend.

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi there. Thank you for recommending us. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-) Please let us know if we can help with anything else!

5 / 5 Share

Feb. 13, 2020

This app is great at creating product options. Easy to use and the support is fast to respond to my inquiry. I would recommend this app for anyone looking to add product options to their product page. Thumbs up!

Using app

--

Total reviews

5

Average rating

5.0

Developer Reply

The app looks great on your store! Thanks so much for the review, We love the simplicity of our products and we are glad you're a fan of it too! You can always reach out to our support team - if you ever need any help with any of our apps or other products! Best of luck with your business!

5 / 5 Share

Feb. 13, 2020

Definitivly on of the best support for all the App I use on my website, they anwser so quickly and nicely, I highly recommand this app for all the features they provides AND how the team behind can help you. Certainement l'une des meilleurs équipe support de toutes les applications que j'utilise sur mon site Web, ils répondent très rapidement et sont super efficaces. Je recommande fortement cette application pour toutes les fonctionnalités qu'elle fournit ET la super équipe derrière qui vous accompagnera.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists! Please let us know if we can help with anything else!

5 / 5 Share

Feb. 12, 2020

The app is really simple to instal and setup and the support team is fast and helpful. I've tried changing some settings to work on my existing products but with no luck, I granted them access to the store and they've fixed it in a matter of hours. Highly recommend

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Product Options App, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. We're glad our experts were able to help you out!

5 / 5 Share

Feb. 12, 2020

I'm using pro version. I found an issue with custom option setting and reported it to the support team. It was resolved in an hour or so after my request. I was very impressed with the fast and responsive service. Thanks!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! We're glad to hear that you were able to get a prompt resolution from our awesome support team! We look forward to seeing your continued success.

5 / 5 Share

Feb. 11, 2020

I m using this app for 3 stores, it make my stores really useful. And, the customer support is so great. they helped to install app.

Using app

About 1 year

Total reviews

7

Average rating

4.4

Developer Reply

Thanks so much for the kind words! We are so glad that you are using our apps in multiple stores. We can't wait to share what we have in store for you! There are some really amazing bundle offers we are coming up with shortly.

5 / 5 Share

Feb. 11, 2020

Thank you so much for all your help. Hulk were able to go above and beyond for the needs of my website and alter the coding to my specific requirements. More than happy with the results. Would definitely recommend.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

5 / 5 Share

Feb. 11, 2020

I am a 100% newbie, have never even seen "codes" before, let alone know how to edit them or know what they are used for, but THESE PEOPLE!! Are amazing, they helped me at my every request. They did my coding for me, AND MORE! I am so pleased with the service from HulkApps!!! (Once I figured out what I was doing) The app is fairly easy to navigate and set up, even for a newbie ;) Thank you Hulk Team for making this so smooth for me!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

4 / 5 Share

Feb. 11, 2020

Product customizations are a key part of our business. Unfortunately, since Shopify only allows a maximum of 100 variants (really?!) we had to search for an app to help us out. This app has helped us to offer exactly what we want for our customers and has allowed our customers to be creative with their choices when they order. Now, we have had a few issues. You cannot use the Buy it Now buttons with this app because it won't charge the customer for price upcharges and you also cannot use the cart drawer you must use the cart page. Also, if your customers also use the seller notes then you need to disable the paypal and google checkout options from the cart page otherwise those notes may not get sent through. However, none of these things were mentioned during install or setup so we learned the hard way. I will say that the support team is quick to respond however it did take 3 separate times to fully resolve the issue so that was disappointing. I have recommended to them that they make a list of requirements or settings to enable/disable for this to work properly from the get go.

Using app

Almost 3 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for bringing this to our attention. We’re sorry you learned about a few limitations in our current version of the Product Options App after you had it installed. We apologize that our app did not satisfy your expectations. No worries though! These improvements have been flagged to our Product Team for a prompt and accurate resolution. Well ensure that this doesn't happen again and we don't get uninstalls due to these issues. Thank you for your kind review! Let me know if you need help with anything else.