Globo Product Options, Variant
Shopify Product Options & Personalization by Globo
Rating
4.9
feedback
3,550
chart
#72
All reviews
Review RSS Feed
Aug. 12, 2024
Great app that hit all of our checkmarks. We recently had an issue that we were unable to figure out so we contacted support. Helen was a great help, kept us updated, and let us know that the issue had been resolved in a very swift manner.
Aug. 12, 2024
The customer service is great and the app is fully functional, it's great!
Aug. 12, 2024
Great Support, help me straight away to fix my issues with add on price. The app is very easy to use and the support team is amazing.
Dec. 13, 2024
Update 12/12/24 - I CANNOT BELIEVE this company's customer service! REALLY!? I wrote to them and Helen replied in a very short time by email with screen shots and instructions. I wrote back with more questions. She immediately replied with screen shots and asked me to try it now and see if it worked. Unfortunately I was out and would not be able to a computer until the next day. Get this ... Helen wrote back asking me which of my products I needed removed from a pricing set, offering to do it for me since I couldn't get to it right then! REALLY?? BEAT THAT! Helen is AMAZING!!!! Update: 12/2/22 - I was having an issue that Shopify Support could not help me with and they suggested I contact Globo. It turned out the issue was with another app, but Globo returned my email within minutes, despite it being a holiday weekend and searched out the issue. They sent me a detailed reply which helped me determine my next steps. The customer service remains AMAZING! IMPORTANT NOTE: The customer service is AMAZING!! I have contacted them twice and each time they have been wonderful! I have fought with Shopify since 2017 looking for something that would allow me to add indefinite options in a way that would make it easy for my customers to order and allow me to choose specific products for each template. Not being able to do so has basically paralyzed me with frustration. This is the answer to my dreams. And ... I can't wait to get my website updated and start actually sending customers to it.
Aug. 9, 2024
Great app but the strength is the support from Helen - super fast, knows exactly what we need and provides the solutions. 8+ years on Shopify Plus and this is exactly what we look for in an app. Look forward to trying out on my other stores...
Aug. 9, 2024
Helen was really quick and efficient at responding to our question and could tell us what the limitations of the app are. She really helped us to make a decision about what we need to do for the future. For now, the app doesn't allow you to link through to products so customers can view what they are receiving. If this feature was added in the future, it would do what we want.
Aug. 9, 2024
Very easy to install and use! Im able to offer customers a personalised option without any hassle
Aug. 8, 2024
Customer service is great, Helen was very helpful and quick to help me solve my problem! I would recommend this app to everyone.
Aug. 8, 2024
I’d thank Helen for her prompt responses, professionalism, clear understanding of the issue and most importantly reflected the true expectation of a service. I’d be recommending this app/plugin, even though I won’t be needing it at the moment just because of that. Thank You Helen
Aug. 8, 2024
4 Stars: Product features are limited - but easy to use 5 Stars: Great customer service. After struggling with a feature, Helen was very responsive and solved the issue in just minutes. Extremely happy with her work! Thank you Helen
April 14, 2025
J'ai eu un problème et ils ont réglé ça très rapidement même si jais la version gratuite vraiment professionnelle, très bon service à la clientèle je lais recommande!
Aug. 7, 2024
I was having difficulty setting up a variant for a text box in a difficult listing. The assistance I received was quick and thorough. I am very happy with the customer service I received from Helen!