Globo Product Options, Variant

I am disappointed with this app and there is a fundamental flaw in how this has been set up that all potential customers of this app need to be aware of. This is an issue that has affected me in two different ways so far, and both times I’ve gone back to support who escalated it to the dev team. After initially trying to make out like I had the problem and not their app—which really riled me even more—they eventually admitted both times that it is an issue with the app which needs to be manually overwritten. So what is the issue? The app is great in terms of setting all of the linked products you want listed on your product pages. You can create groups and cross-link by lists, swatches, etc. The problem is: the app caches and stores both the image and title/description of products at the time you link them. But if you go back and make changes to the product in Shopify, the app holds onto the old title/image exactly as they were when originally cross-linked, and it does not automatically update the content. Here’s an example: If a product had wrong info in the title (e.g. “1200mm high” when it should be “2200mm high”), the title shown in your cross-link will still display “1200mm high” even after you correct it in Shopify. The only way the app picks up the change is if you manually remove the link and re-add it again. I have hundreds and hundreds of cross-linked groups, so every time I change something I should not have to manually go in and update all of these. The app should update itself. The same applies for images. I noticed this early when building the store: some products I cross-linked didn’t yet have images. After adding images later, the product pages still showed blank thumbnails. When I asked support why this was, they told me I needed to re-create the links now that the images were added—again confirming the same issue: the app does not have a live feed and does not update itself. Yet nowhere in the app or its instructions is this mentioned. And just like titles, if I change an image later, the cross-link will hold onto the old image indefinitely unless I manually update it. This is a major, major flaw in how this app works. I have brought this to support and the developers’ attention, and the lack of response or proper acknowledgement is alarming. This is an app that wants to charge an ongoing monthly fee for a service that leaves you with cross-links showing out-of-date titles and images—unless you manually remember to go back and re-do them. Be aware also that when you try to raise issues, the developers seem more interested in telling you that you’re wrong than in actually reading what you’re saying. Who is bringing up the issue here, and who should be providing the answers? I have spent a LOT of time setting up what will be over 1,400 sets of cross-linked models—only to now learn that these will NEVER auto-update unless I manually remove and re-add them any time something changes. This has left me regretting using this service, as it simply does not deliver in terms of how it has been designed. Be aware…!!

Good app and nice support. Appreciate it!

Helen has been super helpful!

The app is easy to set up and use. Their support team are super quick to reply and really helpful, Helen was amazing!

Globo Product Options has helped me improve my store by adding features that I could not find on other apps. Very impressed so far. I had a few simple questions about how to make a few minor aesthetic changes & I reached out to support via the chat. Rosie was fantastic! She resolved both issues while I waited a few minutes. Excellent service, highly recommend!

An amazing app and an excellent customer service very quick to respond! (Thank you, Helen, for your help.)

OMG Rosie is so helpful and fast. this such a great application.

I absolutely love this app! It does everything I want and need, and it has made managing my store so much easier. The features work exactly as promised, and the setup was simple. What really sets this app apart is the support team — they are amazing! Kind, patient, and incredibly helpful every time I reach out. It’s so nice to get real support from people who genuinely care. Highly recommend this app to anyone looking for a reliable and well-supported solution!

Needed help with some of my option sets and the team was friendly and got it fixed in no time at all!! Very appreciative of the Globo team making sure my business runs smoothly. Thank you, Globo!!

Mike was helpful and solved my probem

Support is really good! Mike was the person who was really helpful! But when I tried downgrading my plan, I got charged a yearly value instead of the basic plan being FREE!

Helen is Supportive and helped me alot

Just downloaded this plugin but the support has been excellent in helping me set it up.

非常好

Fantastic service thank you

I needed my shopping cart fixing as it kept displaying options of a product as individual, separate products. So I contacted Globo on the Shopify store, and they helped me out. It was a quick turnaround time, and the fix was exactly what I was looking for.

Rosie is the best! she really helped me fix all my issues promptly! a must have app

nice app with amazing features and great customer service. I just start decorating my page and i accidentally used this app for creating variants. The process is pretty clear and easy and their representative quickly solved my problem!