Globo Product Options, Variant

good customer service

I had an issue with the elements not working on certain products. The issue was resolved by Mike within a matter of seconds! This app has worked wonders for my website and I am extremely grateful for the creators. Thank you so much!

Support is quick whenever I add a problem Nice tool very useful and complete I recommend it

very good customer service, easy to use app

Good app. The customer support was excellent!

If you are thinking of using this app to customize various products at your POS, take a closer look. This app does not allow you to have multiple products with the same SKU and different customizations in a single sale. Only one of the products will have the customization data. This defeats the main purpose of an app like this at POS. It would be important for the development team to come up with a solution.

Rosie, was amazing she responded very quickly and solved my issue right away. I love working with her and she made my day start out great so my website could go live and track everything I needed properly on Shopify! Thanks a ton!

Awesome app and support staff. Quick response and they fixed an issue I had. If you're reading this, Globo staff, you guys are great. Thanks.

Clara helped me with my problem of my forms not showing up. They were really quick with the fix by doing something with the code in the theme i was using. Also very quick to respond. Great service!

Het team heeft me super geholpen. Er was iets wat niet werkte op mijn site en er werd snel en duidelijk gereageerd door Clara. Zelfs tijdens de feestdagen(!). De app heeft veel mogelijkheden om te personaliseren en er wordt snel antwoord gegeven op vragen. Tot zover zeer tevreden.

Perfect app tbh

Very attentive and accurate in solving my problem.

Very disturbing and costly experience. After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders. This happened on New Year’s Eve, while we were running heavy paid ads. As a result: Sales dropped sharply Orders came in with missing critical information We faced continuous complaints and operational chaos What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding. Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own. This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone. I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.

App works well and support is fast and responsive! Clara helped me get everything working correctly after a theme swap and was kind and professional!

AMAZING customer support... Had trouble setting up the app and getting it to match my website's theme correctly, but the support team was available to help me immediately (no waiting around) and solved my problem via the chat. I'm pleased that they offer a free plan that actually has the basic functionality you are looking for, and honestly the paid plan has great features if I am looking to upscale. The support team were super lovely and friendly too. Thank you!

The support was prompt and the product is good

Super application que je découvre ! Idéal pour moi qui ait des produits personnalisés ! Le petit plus : la personnalisation gratuite qui s'adapte au thème de ton site et qui est réalisée en 10 min top chrono par une personne via une demande sur le tchat de l'application !

Great App and Excellent Support by Rosie! I had complex requirements for product options and cart layout (grouping add-ons). Rosie from the support team was incredibly helpful and solved my issues quickly with custom coding. Now my cart looks professional and organized. I highly recommend this app and their support team!

I literally installed the app 20 Minutes ago and already configured out how it works. thats exactly what i expect from a high end shopify app integration. Then, i reached out to the support team, which was super fast, and Rosie helped me out with a special configuration on my store! she was super kind, impressively fast! i can recommend the app and the Team for 100%! Thanks again Rosie!!!