All reviews

Rating Breakdown

  • 5
    93% (1,118 ratings)
  • 4
    4% (45 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (6 ratings)
  • 1
    2% (22 ratings)

Reviews with Text

  • 90% (1,081)
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5 / 5 Share

April 12, 2021

I received excellent support today. I appreciated the responsive to my issue and the quick and useful remedy.

Using app

12 months

Total reviews

9

Average rating

5.0

5 / 5 Share

March 27, 2021

I am really happy with this app and I got perfect advices when I had some problems. The answered really fast.

Store

Roseta

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

The support was really great here. Had a problem with our theme and it was taken care of within days. Would be happy to recommend this tool in the future!

Store

Glitty

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Great app to get custom orders. easy yo set up and lots of customizability. Would recommend for all e-commerce stores dealing with custom orders

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

I use this application to add embroidery on my products and it does the job perfectly. The support is very reactive and finds the solutions I was looking for.

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2021

I used the app to build personalized products on my website... Ready to launch and worked with the support team, which were very helpful!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2021

A very useful and powerful app for offering customers multiple personalisation options, in a variety of different formats.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

4 / 5 Share

Jan. 18, 2021

We are trying to build website where people can customize their products and so far the app has been amazing and so it the support team. Will always get an answer in less than 24 hours and the app price is very reasonable too. Mr. Abdullah Al Numan was of a great help, love the app and the support team.

Using app

5 days

Total reviews

1

Average rating

4.0

2 / 5 Share

Jan. 14, 2021

We installed this app for the features listed, thinking it would be great. Lo and behold, for whatever reason, after the install, they decided to write their code ALL OVER THE BACK UP THEMES TOO! Be warned. Thus it makes absolutely no difference whether or not we create a copy before we install the app, as it'll just write its code on the current theme and all of your back up themes (good luck trying to remove it one by one from ALL of your THEMES). CUSTOMER CHECKOUT ISSUES as well. Now we're having different customers using different platforms and payment methods complaining about how they are unable to checkout. This was only seen apparent after downloading and installing this app. They should compensate us for all the lost sales.

Using app

12 days

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for taking the time to review. Perhaps you have mistakenly claimed for another app as we see from our history you never have configured any product (So the app cannot create any issue with checkout). Also, you have performed auto-install in your current theme debut id:94423875628 and this is our history: https://prnt.sc/wnvz6a The app never installed any snippet to any other theme. If you need any help please contact us [email protected]

5 / 5 Share

Jan. 1, 2021

I was more interested in something robust which this App certainly is. So much so that I ended up with a configuration challenge I just couldn't figure out. I wrote the developer and he had me fixed up real fast with clear to the point graphics. If you are tired of apps that promise the moon including "easy setup" and then prove useless because of a gotcha, I suggest giving this one a try. It seems to be capable of handling just about any product personalization a merchant may require.

Using app

3 days

Total reviews

7

Average rating

3.9

5 / 5 Share

Dec. 28, 2020

Great Customer Service Helped me with an issue i had with configuration Highly Recommended Response time was pretty quick A++

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 21, 2020

The app is great, lots of flexibility, and the support has been excellent. The 3 times i've asked a question or needed help with the app, they've replied and changed whatever i needed on the app overnight. A++

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 20, 2020

Our shopify store is using Product Personalizer. We are very happy within its features and customer service. The team responds to our queries super fast.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 1, 2022

The developers were really helpful in helping me set up different customisations for variants of the same product and also personalising the "Personalise It" button to match the store's look. I'm very grateful for their assistance! The app works really well too. Thank you :)

Using app

Over 2 years

Total reviews

12

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

The app has great flexibility and we were able to personalize it for our needs. Tech Support is always timely and able to fix any issue or answer any question. While it's not perfect, there is always room for improvement, it has been a valuable investment.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2020

Had some issue with the ATC event of the facebook pixel is fired twice. Reached out to the support and they solved it within 1 business day. Can 100% recommend this App, works as expected!

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

I use this app for all my customization needs. It handles a lot of products and is very robust. The customer service has been great too! Very responsive. It does take some time to learn. I highly recommend. You won't be disappointed.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2020

We have only just started testing this app but so far am extremely impressed. Shahariare has been so helpful and has made the install process super easy! This app allows our customers to personalise their product live on screen - which is fantastic!

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 6, 2020

Edit: I have since received the customer support that I required and all of my questions and issues were answered and resolved. VERY satisfied! This app is excellent and exactly what I needed. On this basis alone it would be worth 5 starts. However, the app is a little difficult to use and the customer service is absolutely atrocious. When contacting support with a detailed question regarding some function of their app, I don't receive a detailed response in return, all I recieve are single sentence replies which make absolutely no sense to me. This hasn't happened just once, it's happened EVERY time. I'm not been hyperbolic! This is both unacceptable and infuriating beyond belief!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2020

Love the app. Very easy install and integration with Shopify. All features easy to customize and good flow.

Using app

2 months

Total reviews

2

Average rating

5.0