BOLD AI Upsell & Cross‑Sell
Upselling + Cross-Selling with Bold's Upsell App for Shopify
Rating
4.3
feedback
591
chart
#2,836
All reviews
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Sept. 18, 2019
I couldn't find the answer I needed so I decided request help via the Chat. My response was almost instant and assistance/solution provided within a few minutes. Great service from Kaiser who managed to translate my very non-technical explanation of what I needed and assist me. Thanks heaps :)
Hello there! We're so sorry you weren't able to find the answer to your question on our Help Center - but, it's great to see that our live chat team was able to assist you and answer the questions you had quickly. :) LOVE your beachwear, by the way!
March 3, 2020
I contacted BOLD chat and Carter tested a BOGO I had created. Since it wasn't working on my PC nor on my mobile devices, Carter tested it on his PC and on his Iphone and it was working. Not sure why none of my devices show it, but since it works on Carter's end, I'll proceed with the offer. Thanks, Carter, for your prompt help.
Hi there! Thanks so much for the review; sometimes it takes time for our experts to delve into an issue and figure out what's going on with a store, but it's great to see that things have been resolved for you. :-) By the way, I LOVE your variety of cat products!
Sept. 16, 2019
This app is great for upsell popups! Bhumi was extremely helpful in customising the popup to look exactly how we wanted it to look. Thanks so much!
Thanks so much for the review! We're glad to hear that you're loving the way Upsell pops up to show customers additional products - and that's awesome to hear that Bhumi was able to get it customized exactly how you wanted it! Please let us know if you have any other questions; we'd love to help again!
Sept. 11, 2019
Cody was a great support rep for this app. He went above and beyond to help me out when I needed it the most. Automation for a company is key and Cody understood it!
Hi there! Cody is a total rockstar; we're so glad he was able to help you better understand and use Upsell! Many of our employees are business owners themselves so we completely understand such needs as automation when it comes to running a business; thanks so much for the review! Please let us know if we can help with anything else. :-)
Sept. 10, 2019
Downloaded the Upsell app and had amazing help from Customer Support getting set-up. Jennifer with Bold's customer support was quick, kind, and super helpful in resolving my questions/issues. Thank you, Jennifer for such a helpful experience!
Hi there! We're so happy to hear that Jennifer was able to get you the support you needed in a timely (and friendly) manner. :) That's certainly what all of our specialists strive to do! Thank you so much for leaving us a review; we'll be sure to share the kind words with Jennifer! Let us know if there's anything else we can do for you.
Sept. 10, 2019
The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).
Hi there. I just wanted to sincerely apologize for the mix-up, as I can completely empathize with how much it affected your store's launch. Unfortunately due to the mix-up, our team had installed the app's code rather than removed it. We had hoped to discuss the situation over the phone with you, however couldn't reach you. I just wanted to let you know that as of September 10, the code has been successfully removed from your themes. Again, I just wanted to apologize profusely for the issues this has caused your store. It's certainly not what we want our merchants to experience while they are using our apps.
Sept. 5, 2019
BE AWARE. We have tried to make this app work for the past ten days but only with issues. It does not work well with some other apps we have on our store and worse, when we disabled all functions and removed the upsell offers, it still proceeded to checkout via bold's checkout process so that they would collect 0.5% of income on more than $2200 of our transfers. When reaching out to the support staf we've been told we could not be reimbursed. There are better after-checkout-upsells apps that this available, do not use!
Aug. 8, 2019
Harpreet in Customer service was wonderful, and really helped us learn more about the app and its functions
Hi there! Thanks so much for your review. We're always happy to hear that our team could help answer the questions you had about the app. We look forward to working with your site in the future!
Aug. 6, 2019
Rajni was great help today. She gave me proper attention and helped me solve a crucial problem. Thank you!
Hi there! Thanks so much for the review. We're glad to see that Rajni could help answer your questions and solve the issue you we're seeing. It's not the first review I've had today that's mentioned her and I'm sure it won't be the last :) We look forward to hearing from you in the future!
Aug. 5, 2019
We've never had upsell for our customers so from the very beginning of trying Bold Upsell helped us to increase AOV, sell more units, move certain items specially etc. Pop-up was not user friendly especially for MObile but our Devs optimized it per our design and needs. It's working perfectly. There are still issues like Upsell doesn't recognize that item doesn't have enough stock to fulfill customers needs and they're getting error later at checkout. Our customers were able to add 10 qty from upsell but item didn't have stock and customer got error message at checkout forcing customer to make more extra steps instead of checkout. So we've went and restrict to allow 3 qty max per each upsell product. But other than above issues, it's working perfectly as expected for such kind of apps. We cannot count exact increase in business according to just this app as we've done many things to increase conversion as well as design and speed optimization. But overall we're seeing ave. 75% increase month over month comparing with 2018. 95% usually really informative and helpful, really resolves issues. Just sometimes there is a confusion when another person jumps into the conversation helping cleaning tickets instead of original person. Those jump in people can give wrong reply or cannot really resolve original issue as they looks like simply didn't go through whole correspondence in order to address the issue properly. We have to explain the issue from the beginning that is annoying. It's ok for jumping in new people just they need to spend more time before contacting clients back instead of passing this to us. We're expecting to receive resolved issue. However it happens rare. Overall support is really helpful.
Hi there! Thanks so much for the review and feedback. We appreciate these types of responses from our merchants, as we're always working to improve our support process and provide better service to our clients. I'll be sure to pass this on to our team manager. We're glad to see that you're seeing such an increase in order value and hope to work with you again soon!
July 24, 2019
Thank you so much to Brysen and Rajni for the excellent help and the positive attitude. Customer Service is a 10/10. I had a few issues with the app but Brysen and Rajni (The people I spoke with) took full initiative to help me solve the problems I had.
Hello there. Thank you for the kind words! We will definitely share the message with Rajni and Brysen; they will certainly be humbled to hear your words. We're so glad that they were able to get everything sorted for you as well to ensure everything was up and running correctly! Please let us know if you have any other questions or comments, and we'd love to assist. Best of luck upselling! :-)
July 24, 2019
The app is great! But with BOLD the support is nexct level we had a small issue and Parminder sorted it for us quickly !
Hi there, thank you for the review! We're so glad to hear that you're loving our Upsell app - it's such an easy way to increase your customers' average order value! Please let us know if you have any other questions or concerns as we'd love to help again. Love your story, by the way. Cheers to another 60 years!
June 25, 2019
I use the Bold Upsell app to help increase the sale amounts at checkout. I LOVE this app !! It's super easy to use and the team at Bold is available if you need help. Very friendly, professional and responsive! THANK YOU for making life easier for this shop owner :D
Hi! Thanks so much for the amazing review! I'm glad to hear that our support team was able to help out. Please make sure to reach out if you ever have any questions or concerns - we're always more than happy to help! Thanks again!
June 20, 2019
Great support. Received prompt assistance once I submitted a ticket and within a couple of days they managed to fix all my issues and even make possible one feature request i submitted. Would definitely recommend to anyone!
We're really glad to hear that we were able to get everything sorted for you! We appreciate the feedback - especially feature requests - as we're always looking for ways to improve for our merchants. Thanks for taking the time to leave us a review, and best of luck with upselling!
June 18, 2019
By far one of the best apps on Shopify. Additionally, their customer service is off the charts! I asked for a custom tweak to the app to their support chat and Harpreet and Aman were on it! Within 10 minutes they had completed my request! Absolutely fantastic.
Hi there, thank you so much for the review! We're super happy to hear that Aman and Harpeet were able to assist with your customization; we love seeing what our merchants do with our apps. Best of luck, and we look forward to hearing about your successes using Upsell! Don't hesitate to reach out if you need any additional assistance.
June 11, 2019
We're successfully using Bold Upsell helping us offer best suitable products for our customers to add-on or upgrade to have a better value. We've even been able to modify css styling and look to meet our branding or function better for our business like restrict to enter any number of product qty to add on to the cart. It allowed to manually enter any number to add to the cart BUT not now. App Devs are always working on upgrading it so we look forward to having it even more better.
Hi there! Thank you so much for taking the time to leave a review - I'm glad to hear that you've had a good experience with the app so far! We look forward to helping you out in the future.
June 6, 2019
This app is helping me to increase our average order value. Also, when I reached for an issue I had with the app, Simran from their team was very helpful and the issue was solved within 10 minutes.
Thank you for the review; we're glad that you've been seeing an increase in your average order value using Upsell! We love to hear how our apps have helped our merchants, and look forward to hearing more about your successes. Please reach out if you have any other questions or comments; we'd be more than glad to assist again. Also, the colours of your athletic wear is stunning!
June 4, 2019
This app was great to do my BOGO offers.. and a thanks to Simran from support to help me out with it..
Hi there! Thanks so much for your review. I'm glad to hear that Simranjit was able to help out - we'll be sure to let him know that's he's done a great job!
May 28, 2019
We got sales from this app, no doubt about that. But this app destroyed my loads times, even worse if you cleared your cookies and browser history the site appeared quick for the first few pages loads until the bold app scripts did something. And this was happening on even the collection pages where the app was doing nothing in terms of functionality. I hired a speed optimisation expert and he thought it could be the app. He deleted the app and any leftover code and the site went from loading 6-7 seconds on most occasions down to less than 2 seconds!!! I've had this installed for probably over a year and I'm embarrassed I didn't spot this. Conversions rates are through the roof so I'd dread to think how much revenue this app has cost me over the year. I don't usually write reviews but something needs doing, Shopify shouldn't allow this.
Hi there. Thank you so much for taking the time to leave a review. I'm deeply sorry to hear about the issues that you faced with the Upsell app - our app specialists have reached out to you to, I hope that we're able to discuss this and come to a suitable resolution. After all, we're always striving to improve our apps, so your feedback is absolutely appreciated.
May 21, 2019
Great app so far, support was quick and easy thanks to Zachary for the install and Guri and Ankur for some quick support.
Hi! Thanks so much for leaving a review - we'll be sure to thank Zach, Guri, and Ankur for their help! Please make sure to let our support team know if you have any further questions or concerns and we'll be more than happy to help however we can!