BOLD Upsell AI Powered Upsells
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!
Rating
4.6
feedback
1,576
chart
#660
All reviews
Rating Breakdown
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Nov. 27, 2019
Great app provider for Shopify and my limited experience with support has always been helpful. Chintan on chat had the answers I needed right away. My only complaint and docking a star is because you have to add so many different apps from the dev to acomplish what I consider (and other apps do as well) very related tasks such as offer a BOGO discount in the upsell. You need another app to do that and it and of course more monthly fees. I already feel like I get app'd to death on this platform, but what incentive is there to an upsell without a discount? Should be under one app IMO...
Nov. 27, 2019
Thanks James B for your help ! Really appreciate it, might ask you some stuff again in the future :)
Hi there! We're glad that you were able to get some assistance from James - please don't hesitate to reach out again if you need anything else. We've got all hands on deck for Black Friday, and plenty of people available to help you out with anything you might need! :-)
Nov. 26, 2019
I signed up for the trial and was impressed with the customer service as Scott was available right away by chat and super helpful. I got the whole app setup in about 5 minutes.
Hey there, we're so glad you enjoyed using Upsell during the trial period! Our live chat team is full of rockstars and we're glad you were able to work with Scott to get the app set up and working on your store. We look forward to hearing about your success with Upsell! Please let us know if we can help with anything else, as well. :-)
Nov. 25, 2019
Chintan was very helpful when I need customer supports help! He helped me troubleshoot my problem and offered multiple solutions and everything worked out great.
Hello! Thanks so much for the review - we're happy to hear that Chintan was able to help you out with troubleshooting - my apologies you ran into issues in the first place, but I'm glad that everything worked out. :-) Please let us know if we can help with anything else going forward! Happy upselling!
Nov. 25, 2019
Awesome app. Quick & great installation support. Navigation and setting things up inside the app is super easy!
Hi there, thanks so much for the review! We appreciate you taking the time to do so. :-) We're glad to hear that you're enjoying our app and customer support! We love making our apps as user-friendly as possible, so it's fantastic to hear that you found the navigation and setup straight-forward and easy! Please let us know if we can assist with anything going forward. :-)
Nov. 25, 2019
Just had a great customer experience via chat with Dylan. The Bold lineup of apps gets the job done! Plus fast, live chat which is a massive plus!
Hello! Thanks so much for the kind words; we're really happy that you had a great experience with our live chat team. Utilizing live chat is an absolutely awesome way to get quick answers to more general questions. We really appreciate the kind words about our apps! Thanks so much - and please let us know if we can assist with anything else.
Nov. 25, 2019
This has been a solid app to perform our basic upsell functionality on our site. The customer service has been very responsive and helpful as well.
Hi there; we're glad that Bold Upsell has been meeting your business' needs so far! We appreciate the review, thank you for taking the time to write it. Please reach out if we can assist with anything else! We love your backstory, and your great Cut Test video! :-)
Nov. 24, 2019
This app is great for upselling and improving conversions! Pratibha was an amazing help with installing the proper code onto my Shopify theme. Thanks Bold!
Hi there! We're glad you think so. :-) We often see that merchants will always see an increase in their average order value and conversions; we're glad you've had success with it too! Pratibha is a total sweetheart and a great installer; we're glad she was able to get Upsell installed for you! We look forward to seeing your continued success.
Nov. 23, 2019
I can't wait to start using this add on. Taylor is diligently assisting me on understanding how to use it to its full capacity! Thank you Bold team
Thanks so much for the reviews! We look forward to seeing your success with both of them. We're glad Taylor has been helping you with understanding better how the app works! We just know you'll see increased sales using Upsell. Please let us know if we can answer any other questions!
Nov. 24, 2019
After some issues with the styling of the pop-up, the Bold support team customized everything for us promptly. Some bold apps take a while to set up with custom code, but the support is excellent. Bold have done a great job at making sure all of our apps work together with no issues. Great phone support. Gursharandeep was amazing at walking me through everything and making any customisations I asked for. I then contacted Bold again because the customisation didn't precisely match my store. Eric and Guri altered something which I was previously told wasn't possible to edit. They made it look AMAZING. What's more, Eric did all of this right away on a Sunday! I highly recommend Bold as their customer support is phenomenal. Five stars
Hi there! I just wanted to say thank you for taking the time to leave us a review; we're glad that our support team was able to work with you in order to customize and style the look of your pop-up windows the way you wanted them to look! We love working with merchants to help them get the best out of our apps, and we're glad that you've had a great experience with our phone support. Please let us know if we can assist you with anything else moving forward!
Nov. 12, 2019
So far so good in terms of app performance. I needed some help with the app set up and received great service from Rajni.
Hello! We're really glad to hear that Rajni was able to help you out with getting the app set up. We look forward to seeing your success with Upsell! It's a great app and makes it so easy to get some extra dollars in your customers' carts. :-) Please feel free to reach out if you have any other questions or comments!
Nov. 12, 2019
didn't do as well as i wished. I thought that the customer support wasn't good and there were a lot of technical issues.
Hello there. I'm very sorry that you had a poor experience with our app and customer service team; that's certainly not how we want our merchants to feel after using our apps or interacting with us! I've looked into your correspondence, and it seems as though the 'Add to Cart' button is for some reason not showing up on your upsell offer. I can assure you that one of our specialists, Brysen, is currently looking into this and will get back to you on that as soon as possible! We hope you'll give us another chance to show you our best side, and allow you to try the app out how it should be working.
Nov. 11, 2019
nice, but needs cash to work, so no 5 stars . filling empty space so review is accepted otherwise they don't let me submit review
Nov. 7, 2019
Fantastic app with even better customer service support! Chintan solved my problem quickly and easily! Highly recommend this app to anyone looking to increase their stores ability!
Hi there, thanks so much for the kind words! We're glad to hear that Chintan was able to help you out quickly, so you could get your upsells and cross-sells ready and working. We look forward to seeing your store's success with Upsell! Your Santa dog onesie is absolutely adorable, by the way. Cute model! :-)
Nov. 4, 2019
So far so good. I did have to get some manual install help on the Brooklyn theme (surprising since its a standard theme), but going to give the 14 day trial a run and see how it goes. Camila was very helpful!
Hi there! We're sorry that you ran into some trouble with getting the install done manually on the Brooklyn theme - I believe we normally base our instructions on Debut, so perhaps there was some discrepancy - I'll be sure to look into that. Thank you for the feedback, and we hope you love the app! Please let us know if we can help with anything during your trial (or after, if you decide you love Upsell as much as we think you will) :-)
Oct. 29, 2019
Great. Easy to install. Easy to set up. At first it did not appear to work but Alora at support did a test and said it worked. A minute later we got an order that without the app would have been $28 but with the app (not kidding) ended up being over $100.
Hey there; we're so glad to hear that Alora was able to test out the app and ensure it was working properly on your store, and we LOVE hearing that you've been able to see some great success with it already! Upsell is an awesome way to offer upsells and cross-sells to increase your customers' average order value. We are so happy that the app has been working for you so far. Please don't hesitate to reach out if you've got any other questions!
Oct. 23, 2019
Great Apps. Easy to set up and looks really promising. I will give more feedback once more result is coming to my side. Cheers!
Thanks very much for the review! We're so glad to hear that you found it easy to set up, and we are very confident that you will see some great results from it soon. :-) We look forward to hearing about it - and seeing them! Good luck, and please let us know if we can assist with anything else.
Oct. 19, 2019
Careful installing ANY BOLD App!! They add a ton of code. We have been down all week. The apps do not all talk to each other, a lot of features are not intuitive, and URGENT in the BOLD world, is now 6 DAYS!! When they work they are great, but when they don't it is a nightmare!
Hi there, I just wanted to apologize for the delay in getting all of your apps properly integrated and working on your store; that's certainly not how we like our merchants to experience when they contact our support team. It looks like Eric has answered your most recent questions in regards to different apps and the checkout limitations. We hope that the solutions offered will align with your business' needs, as we are unfortunately limited when it comes to other third-party apps. Again, we are very sorry for the frustration this has caused you; we certainly did not want you to have a bad experience with us, and hope we can turn that around.
Oct. 18, 2019
We used this app for add on's to our seasonal sales and I was excellent. So it was the first place I went this year.
We love hearing that Upsell is the right solution for your seasonal sales! Thanks so much for leaving us a review; we're really glad you're liking our app. Please let us know if you need any other assistance, we'd be glad to help!
Oct. 17, 2019
I used the app to help me do an upsell with discounted products. I didn't know how to install the whole thing and Dylan was extremely helpful and nice! I've had a great experience.
Hi there; thanks so much for taking the time to leave us a review. We're really glad to hear that you're enjoying our Upsell app to offer discounted products, in tandem with Bold Discounts! We're glad to hear that Dylan was able to help you out with all of your questions. Don't hesitate to reach out if you need any other assistance; we'd be glad to help again!