BOLD Upsell AI Powered Upsells
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!
Rating
4.7
feedback
1,575
chart
#552
All reviews
Rating Breakdown
Review RSS Feed
Sept. 18, 2019
A great app with fabulous support. I’ve no hesitation in recommending Bold Upsell as a valuable component of a Shopify store.
Thank you so much for the recommendation! We're glad to hear you're loving our apps and support - it means a lot to see your reviews and read your recommendations! Love your products by the way! A true Canadian staple. :-)
Sept. 18, 2019
I couldn't find the answer I needed so I decided request help via the Chat. My response was almost instant and assistance/solution provided within a few minutes. Great service from Kaiser who managed to translate my very non-technical explanation of what I needed and assist me. Thanks heaps :)
Hello there! We're so sorry you weren't able to find the answer to your question on our Help Center - but, it's great to see that our live chat team was able to assist you and answer the questions you had quickly. :) LOVE your beachwear, by the way!
March 3, 2020
I contacted BOLD chat and Carter tested a BOGO I had created. Since it wasn't working on my PC nor on my mobile devices, Carter tested it on his PC and on his Iphone and it was working. Not sure why none of my devices show it, but since it works on Carter's end, I'll proceed with the offer. Thanks, Carter, for your prompt help.
Hi there! Thanks so much for the review; sometimes it takes time for our experts to delve into an issue and figure out what's going on with a store, but it's great to see that things have been resolved for you. :-) By the way, I LOVE your variety of cat products!
Sept. 16, 2019
This app is great for upsell popups! Bhumi was extremely helpful in customising the popup to look exactly how we wanted it to look. Thanks so much!
Thanks so much for the review! We're glad to hear that you're loving the way Upsell pops up to show customers additional products - and that's awesome to hear that Bhumi was able to get it customized exactly how you wanted it! Please let us know if you have any other questions; we'd love to help again!
Sept. 13, 2019
Eric did a great job figuring out the issues I was having! Loving the app - so does my client! Thank you!
Eric is such a hard worker; we're so glad he was able to sort out the issue you ran into with Upsell! So sorry that happened, but I'm glad we were able to get it fixed for you. :-) Thank you for sharing! We love hearing that both you and your customers love the app - it's a great way to increase your average order value, and show customers products they may not have seen otherwise!
Sept. 11, 2019
Cody was a great support rep for this app. He went above and beyond to help me out when I needed it the most. Automation for a company is key and Cody understood it!
Hi there! Cody is a total rockstar; we're so glad he was able to help you better understand and use Upsell! Many of our employees are business owners themselves so we completely understand such needs as automation when it comes to running a business; thanks so much for the review! Please let us know if we can help with anything else. :-)
Sept. 11, 2019
I used this app to create discounts on upsell offers. Parminder was a huge help when I had questions! So thankful for his support and how well he explained things to me. Uber happy.
Hi there! Thanks for sharing your experience with our support team; we're so glad to hear Parminder was able to get things explained and working for you! We're always ready to help out, so don't hesitate to reach out if you have any other questions. We love hearing that you're so happy with our app, and would love to answer any other questions you may have.
Sept. 10, 2019
I worked with Harpreet and Shubhneet on an issue I had with a product. He was extremely helpful in fixing my issue! Great customer service!
Hi there! We're really glad to hear that our support specialists were able to resolve the issue you ran into with upsell - so sorry that happened in the first place, but I'm so glad to hear that everything is now working as it should! We hope you love Upsell! Please let us know if you have any other questions or comments.
Sept. 10, 2019
Downloaded the Upsell app and had amazing help from Customer Support getting set-up. Jennifer with Bold's customer support was quick, kind, and super helpful in resolving my questions/issues. Thank you, Jennifer for such a helpful experience!
Hi there! We're so happy to hear that Jennifer was able to get you the support you needed in a timely (and friendly) manner. :) That's certainly what all of our specialists strive to do! Thank you so much for leaving us a review; we'll be sure to share the kind words with Jennifer! Let us know if there's anything else we can do for you.
Sept. 10, 2019
The worst customer service in the world! Οur store had to be open on Monday, but we are still waiting for Bold support to respond. We lost 12 days on this app. We sent a message before the installation to cancel it because we didn't have time, but instead, they proceeded with the installation of the code. They duplicated our theme to install the app code, they renamed the one to Bold Upsell and installed the code to the Other one. Now we don't know which one is the original and we're waiting for the support team to remove the code. (5 days now).
Hi there. I just wanted to sincerely apologize for the mix-up, as I can completely empathize with how much it affected your store's launch. Unfortunately due to the mix-up, our team had installed the app's code rather than removed it. We had hoped to discuss the situation over the phone with you, however couldn't reach you. I just wanted to let you know that as of September 10, the code has been successfully removed from your themes. Again, I just wanted to apologize profusely for the issues this has caused your store. It's certainly not what we want our merchants to experience while they are using our apps.
Sept. 8, 2019
so far so good! I've installed the app and quickly it has generated more interest for my site. Spending money on ads can be expensive and this is a great way to offer customers more products for the same ad spend.
Thank you so much for the review! We're happy to hear that this is a great solution in place of ad spend for you - it's a great way to offer additional products to customers without seeming like you are bothering them with offers. We'd love to hear from you if you have any questions or concerns; don't hesitate to reach out!
Sept. 6, 2019
*update* I received a call from help department after leaving this review and they were very eager to get my installation working. So, they seem to have quick support if needed. However, I'm still not interested installing the app because of my misunderstanding of the pricing. I installed the app but it wouldn't work and there is no documentation to assist in installation beyond the "install" button, instead they tell you to contact them for a professional installation (you must pay). Weirdly, after I clicked the "install button, my site was slowed down even though the upsells weren't working at all. I also didn't realize that the starting price point is PER VIEW of the upsell, so it becomes pricey if you want all of your customers to get the upsells. I deleted the app. I use another bold product that I like quite a bit but I was disappointed with this one.
Sept. 5, 2019
BE AWARE. We have tried to make this app work for the past ten days but only with issues. It does not work well with some other apps we have on our store and worse, when we disabled all functions and removed the upsell offers, it still proceeded to checkout via bold's checkout process so that they would collect 0.5% of income on more than $2200 of our transfers. When reaching out to the support staf we've been told we could not be reimbursed. There are better after-checkout-upsells apps that this available, do not use!
Aug. 28, 2019
Thanks Brysen and Robert P for a job well done of integrating the product into my website. Really appreciate your help.
Thank you for leaving us a review; we'll be sure to pass along your message to Brysen and Robert! So glad to hear they were able to help you integrate your products and get the app working for you. Please let us know if you have any other questions; we're glad to help!
Aug. 28, 2019
This app is great for upsell during checkout. After checkout it is more complicated to set up but the technical support is great. Guri and Simran were very helpful in making sure the app worked correctly for me.
Hello there! We're so happy to hear you're enjoying the upsell after checkout feature using Upsell with Bold Cashier. It makes it so easy for customers to add something to their order. So sorry to hear you found the setup to be complicated, but glad to hear that our support team was able to help get everything set up properly for you! Don't hesitate to reach out if you need any other assistance. Very cool product, by the way! Looks like a fun challenge. :)
Aug. 26, 2019
I’m sure the app is fine. Unfortunately the customer service is terrible! Really don’t recommend this app if the device is this bad early on.
Hello there! Thank you for taking the time to leave us a review and this feedback. We apologize for the potential miscommunication - it appears as though you may have not received an email from our installation specialist, Taylor, last Tuesday. A couple of our other specialists have followed up with you and we hope you are receiving our emails! In the case that they haven't gone through properly, feel free to let me know here and I'll be able to relay that to our specialists. We hope to hear from you so we can get everything sorted out properly! We'd love to be able to help you out with the installation and get the app working for you so you can see if it's right for your store.
Aug. 23, 2019
I noticed right away what a difference bold upsell made for my store. I will definitely advise others to use it.
Hi there, thank you for the review! We're so happy to hear that you've already noticed a difference while using Upsell - it's a great way to get customers to add additional products to their cart. :-) Thank you for the recommendation of our app, and please let us know if you have any questions we can answer!
Aug. 20, 2019
Super simple to install and great looking app. Highly Recommend!!! I install this great app on my Shopify store and get immediate results.
Hey there, thank you so much for the recommendation! We're so happy to hear that you're already seeing results from Upsell - that's what we love to hear. :-) Please let us know if you need anything; we're always ready to help!
Aug. 16, 2019
Yikes this app kills your site load speed. i just noticed this after the 1st day of installing it now i have to go back and remove junk from this app. The app is super clunky and this is just awful.
Hi there, we're so sorry to hear that this app was not satisfactory for you. I noticed our app specialist reached out to let you know we could look into the speed issues for you, as our app shouldn't cause any noticeable delays on your store. We completely understand that you have decided to remove the app as you found it was not easy to manage. We wish you the best of luck, and will always be here to help should you decide to give the app another shot!
Aug. 14, 2019
the app was working great and the customer service is amazing however this app couldn't handle all my collections.. Will download again once they update their app.
Hi there, thank you for taking the time to leave us a review. We're really sorry to hear that you weren't able to successfully use our app due to its smart collection limitation, and it's a shame that renaming the collections wasn't a viable option! Please don't hesitate to reach out if you have any other questions for us, or would like to give the app another go - we're always available to help!