BOLD Upsell AI Powered Upsells
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!
Rating
4.6
feedback
1,576
chart
#622
All reviews
Rating Breakdown
Review RSS Feed
Aug. 14, 2019
the app was working great and the customer service is amazing however this app couldn't handle all my collections.. Will download again once they update their app.
Hi there, thank you for taking the time to leave us a review. We're really sorry to hear that you weren't able to successfully use our app due to its smart collection limitation, and it's a shame that renaming the collections wasn't a viable option! Please don't hesitate to reach out if you have any other questions for us, or would like to give the app another go - we're always available to help!
Aug. 8, 2019
Harpreet in Customer service was wonderful, and really helped us learn more about the app and its functions
Hi there! Thanks so much for your review. We're always happy to hear that our team could help answer the questions you had about the app. We look forward to working with your site in the future!
Aug. 7, 2019
Just began using the app, working great so far, I anticipate increasing sales by hopefully 25% - 30%.
Hi there! Thanks for the review. Glad to hear you're enjoying the app so far - we look forward to working with your store in the future. Don't hesitate to reach out if you need anything further from here!
Aug. 6, 2019
Rajni was great help today. She gave me proper attention and helped me solve a crucial problem. Thank you!
Hi there! Thanks so much for the review. We're glad to see that Rajni could help answer your questions and solve the issue you we're seeing. It's not the first review I've had today that's mentioned her and I'm sure it won't be the last :) We look forward to hearing from you in the future!
Aug. 5, 2019
We've never had upsell for our customers so from the very beginning of trying Bold Upsell helped us to increase AOV, sell more units, move certain items specially etc. Pop-up was not user friendly especially for MObile but our Devs optimized it per our design and needs. It's working perfectly. There are still issues like Upsell doesn't recognize that item doesn't have enough stock to fulfill customers needs and they're getting error later at checkout. Our customers were able to add 10 qty from upsell but item didn't have stock and customer got error message at checkout forcing customer to make more extra steps instead of checkout. So we've went and restrict to allow 3 qty max per each upsell product. But other than above issues, it's working perfectly as expected for such kind of apps. We cannot count exact increase in business according to just this app as we've done many things to increase conversion as well as design and speed optimization. But overall we're seeing ave. 75% increase month over month comparing with 2018. 95% usually really informative and helpful, really resolves issues. Just sometimes there is a confusion when another person jumps into the conversation helping cleaning tickets instead of original person. Those jump in people can give wrong reply or cannot really resolve original issue as they looks like simply didn't go through whole correspondence in order to address the issue properly. We have to explain the issue from the beginning that is annoying. It's ok for jumping in new people just they need to spend more time before contacting clients back instead of passing this to us. We're expecting to receive resolved issue. However it happens rare. Overall support is really helpful.
Hi there! Thanks so much for the review and feedback. We appreciate these types of responses from our merchants, as we're always working to improve our support process and provide better service to our clients. I'll be sure to pass this on to our team manager. We're glad to see that you're seeing such an increase in order value and hope to work with you again soon!
July 30, 2019
Really like the ease of use of the app for creating linked products and upselling. Searching for products could be a little more streamlined, but aside from that - all good.
Hi there! Thanks so much for your review. We're glad that you like the app and appreciate your feedback. Our team is always working to improve our products and this is something we'll pass back to our development team to take a closer look at! We look forward to hearing from you soon.
July 29, 2019
Abhijeet’s helped me out today it was very very very very very very very very goooooooooooooooooooood
Hi there! Thank you so much for your review. We're ecstatic that Abhi could help you out - we know how great he is too :) Please don't hesitate to reach out if you need anything further from here!
July 27, 2019
Love this upsell app! Makes it supereasy to create upsells and also monitor them. By far the best app for this on the market. P.S Go get your high fives!
Hi there! Thank you so much for the review. We're glad the app is easy and intuitive to navigate. I'll make sure to hand out those high fives to everyone on the team as well :) We look forward to working with you again in the future!
July 25, 2019
Taylor was really quick to reply and solve my problem. He explained why the app didn't work properly and changed the coding.
Hello there. We're so happy to hear that Taylor was able to solve things quickly for you! It certainly helps to get an explanation so you understand what needed to happen. Please let us know if you need anything else in the future; we'd be more than happy to help! Adorable selection of baby diapers, by the way.
July 24, 2019
Thank you so much to Brysen and Rajni for the excellent help and the positive attitude. Customer Service is a 10/10. I had a few issues with the app but Brysen and Rajni (The people I spoke with) took full initiative to help me solve the problems I had.
Hello there. Thank you for the kind words! We will definitely share the message with Rajni and Brysen; they will certainly be humbled to hear your words. We're so glad that they were able to get everything sorted for you as well to ensure everything was up and running correctly! Please let us know if you have any other questions or comments, and we'd love to assist. Best of luck upselling! :-)
July 24, 2019
Rajni was a big help to all my questions and making sure the app works just how I wanted it to work. Great staff, great product!
Thanks very much for the review; we're so happy that our live chat specialists were able to sort things out with the app for you! So glad we could get it working how you wanted it do; let us know if we can help in any way in the future!
July 24, 2019
i love this app .easy to setup and config . this app bring to me a lot of benefits recommend to everyone
Hello there, thank you for sharing your thoughts about our app; we love that you love it! We definitely strive to make our apps as user-friendly as possible but understand that it doesn't always work out that way, so please let us know if you need any assistance! Happy upselling. :-)
July 24, 2019
The app is great! But with BOLD the support is nexct level we had a small issue and Parminder sorted it for us quickly !
Hi there, thank you for the review! We're so glad to hear that you're loving our Upsell app - it's such an easy way to increase your customers' average order value! Please let us know if you have any other questions or concerns as we'd love to help again. Love your story, by the way. Cheers to another 60 years!
July 18, 2019
First Bold app that I'm using and I can't live without it anymore ! Why ? Because it's not only a great app, the team behind is so competent and it's really important to me ! I asked to their Support to help me with a special customization so that the upsell can work well with my Shopify theme, they did everything and really fast. Special thanks to Jonnathan from the Support team !
We love hearing from our merchants that we're doing a great job; thank you very much for the kind words about our app and our customer service! We strive to offer the best products and support possible. We'll be sure to pass along the kudos to Jonnathan; he'll be very appreciative! We're glad the customization was applied without any issues. Please let us know if you have any other questions!
July 17, 2019
I usually use bold apps for my stores because they some of the best out there. Plus I supporting my fellow Winterpeggers as I live there too :-) Had a few issues oddly this time on my new store, but wthey were fixed pretty fast. Thanks
Hi there, I just wanted to sincerely apologize for the issues that you ran into with our Bundles app. I'm glad that one of our support specialists was able to get into your code and fix up the styling to make everything work smoothly again! Please let us know if you need any further assistance moving forward - we'd be more than happy to help again!
June 29, 2019
Please update the tutorial on upsell and cashier. Interface has changed. It's difficult to setup while following along in the video.
Hi there, thanks for taking the time to leave us this feedback! Would you mind clarifying which tutorial you're talking about so we can look into updating this ASAP? Thank you again for bringing this to our attention.
June 25, 2019
I use the Bold Upsell app to help increase the sale amounts at checkout. I LOVE this app !! It's super easy to use and the team at Bold is available if you need help. Very friendly, professional and responsive! THANK YOU for making life easier for this shop owner :D
Hi! Thanks so much for the amazing review! I'm glad to hear that our support team was able to help out. Please make sure to reach out if you ever have any questions or concerns - we're always more than happy to help! Thanks again!
June 20, 2019
Great support. Received prompt assistance once I submitted a ticket and within a couple of days they managed to fix all my issues and even make possible one feature request i submitted. Would definitely recommend to anyone!
We're really glad to hear that we were able to get everything sorted for you! We appreciate the feedback - especially feature requests - as we're always looking for ways to improve for our merchants. Thanks for taking the time to leave us a review, and best of luck with upselling!
June 18, 2019
By far one of the best apps on Shopify. Additionally, their customer service is off the charts! I asked for a custom tweak to the app to their support chat and Harpreet and Aman were on it! Within 10 minutes they had completed my request! Absolutely fantastic.
Hi there, thank you so much for the review! We're super happy to hear that Aman and Harpeet were able to assist with your customization; we love seeing what our merchants do with our apps. Best of luck, and we look forward to hearing about your successes using Upsell! Don't hesitate to reach out if you need any additional assistance.