All reviews

Rating Breakdown

  • 5
    85% (1,339 ratings)
  • 4
    7% (118 ratings)
  • 3
    2% (30 ratings)
  • 2
    1% (21 ratings)
  • 1
    4% (66 ratings)
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5 / 5 Share

March 9, 2018

Great App And Customer Service Get's Back To You Fast. If You Want To Increase Your AOV, This is the app for you.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2018

This app has changed our world. A great way to promote and remind customers of smaller, add-ons they may not think of initially when coming to shop. We see a HUGE return on this!

Using app

Almost 7 years

Total reviews

5

Average rating

5.0

1 / 5 Share

March 7, 2018

This app tells you to download their Cashier app, which when deleted, removed my checkout page, now I have to wait for support to fix it.. This is ridiculous, already losing sales. EDIT: For all of you who lose your cart to this app, you can simply go to "edit code" and delete everything related to BOLD or Cashier or Product Upsell, these will be in your assets and snippets, hope this helps, unlike this app.

Using app

About 1 hour

Total reviews

6

Average rating

4.3

1 / 5 Share

March 6, 2018

Extremely poor support. The app mess with product page layout. Image sliders stopped working and support saying its not because of their app. This is so careless.

Using app

Over 1 year

Total reviews

6

Average rating

1.7

5 / 5 Share

March 5, 2018

Excellent App. The support you get from Bold is absolutely the best. My template need a few adjustments for the app to work correctly. They took care of it quickly and professionally, no charge. Communication with the tech team was great. Bold should be your first choice when it comes to Shopify Apps.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2018

EXCELLENT!!!! We have been working with BOLD for a long time now and they keep making things better and better for our store. Using Product Upsell has been amazing and we highly recommended it.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 2, 2018

Cool app, would def. recommend.

Using app

22 days

Total reviews

1

Average rating

5.0

4 / 5 Share

March 1, 2018

Love the apps and what they can do , but for some reason I have an issue with one of the steps each time I create a different discount / upsell. When’s that happens I get on the live chat and always get things resolved . Julian was great, really helpful and patient and responded the issue quickly. Couple of suggestions - I am Shopify user based in the UK . When I have an issue I have to wail until late afternoon toncont at live chat. Would love if there was someone available around the clock as I’m sure there are many other non U.S. based Shopify / Bold users . Second suggestion : offer a paid option for the discounts etc to be created by a Bold staffer -like there is an option for pay $10 to install liquid. I would happily pay the same for someone to create out discounts because when I get it wrong I spend way too much time trying to correct it ! Thanks Bold!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 28, 2018

We are based in South Africa and we are opening our first online store! We are using product discount and product upsell to create our opening store special! It was so easy to install and set up, and completely solved our problem! I had a question about the app, and the support team got back to me right away, really making the process a pleasure! I sent a request asking about why only three of the five dicounted products were showing and I was told how the products are shown randomly and only if they are in stock, which is exactly what we want, so I was very happy!

Using app

27 days

Total reviews

5

Average rating

5.0

1 / 5 Share

Feb. 24, 2018

Absolute piece of garbage technology. Implemented with 50 cross sells and wiped out the entire cart, costing us $10,000 in lost sales in one day! Run, Run Away. email me at [email protected] for screen shots.

Using app

Over 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 23, 2018

Great app. We tried a lot of different upsell app before coming to this one and it really was the best choice to do. It held the traffic during black friday and it's easy to use. Their support is also very efficient, especially Kirtana, Dan and Danni who have been really helpfull to us lately. 5 stars app for sure.

Using app

Over 6 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 23, 2018

The app is a little confusing at first if you don't know code but the support is very helpful and get back to you in a timely manner.

Using app

About 24 hours

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 23, 2018

I'm not commenting on the value of the app but on the quality of support form Bold Commerce. They tops in book. I installed Product Upsell and began receiving an error code in the product description fields. I thought is was upsell. I contacted shopify, shopify contacted Bold Commerce. Bold Commerce support actually took the time to go into the code and determined the issue was with some code conflict inserted by another app. My hat's off to the support team, Henrique, Michelle, Ron and Dan, at Bold Commerce.

Using app

About 5 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

Feb. 22, 2018

We love the Bold Upsell App! We've been playing around with it for a couple of weeks and it starting converting right away. Bold have the best apps and they are easy to install, set-up and use! They also provide excellent customer service. Very satisfied!

Using app

29 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 16, 2018

Really good customer service and features work. Thanks!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2018

Product upsell is great! I use it for my site and it leaves it looking clean and crisp. The support is speedy and helpful as well.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2018

this is a great app, i have it for a week now, no sales so far but it is easy to install and the customer service is great. Dan is always responsive to all my emails and helps with all you need to install and make it work. I am trying this App for 30 days to see if I have any sales from it. Let you know.

Store

Nikked

Using app

13 days

Total reviews

14

Average rating

4.5

5 / 5 Share

Feb. 14, 2018

Wonderful apps! I have four installed on my site and they are great to use for upselling or setting up discounts. Their customer service is top notch, friendly and fast! I would highly recommend any app from BOLD.

Using app

7 months

Total reviews

3

Average rating

5.0

3 / 5 Share

Feb. 14, 2018

Doesn't meet my needs at this point. I may go back to it in the future.

Using app

20 days

Total reviews

4

Average rating

4.5

5 / 5 Share

Feb. 13, 2018

Happy with the capabilities of this app and the support received thus far. Hoping to see some results very soon!

Using app

4 months

Total reviews

3

Average rating

5.0