All reviews

Rating Breakdown

  • 5
    85% (1,339 ratings)
  • 4
    7% (118 ratings)
  • 3
    2% (30 ratings)
  • 2
    1% (21 ratings)
  • 1
    4% (66 ratings)
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5 / 5 Share

Feb. 15, 2017

Great app and support by the team. Easy to navigate and use and I look forward to using this on a regular basis. Mandy The Freedom State

Using app

About 1 year

Total reviews

6

Average rating

4.8

5 / 5 Share

Feb. 7, 2017

Great product! The staff is also extremely helpful and supportive. I definitely recommend this app if you wish to increase your sales.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2017

All of their apps are great and super useful. They have tremendously impacted our sales. Their customer support is quite amazing as well! Would highly recommend.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2017

I was having trouble installing the app and was just thinking of canceling the free trial. I contacted the customer support and was replied to within minutes from Aubrey. Within an hour and a few emails from Brendin, I was up and running and am overjoyed on how I was treated. top notch customer service. addressed my concerned quickly and I really felt like they had my best interests in mind rather than seeing me as dollar signs. As long as im in shopify, Ill be running Bold products.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 31, 2017

We've only used this a couple of times so far but we're happy with the results. Good pull through sales. Turned off a pricey per transaction competing app that cost a lot more and performed worse.

Using app

Almost 4 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Jan. 28, 2017

I didn't get sales yet but the team is very helpful and they helped me to setup the app without charging me for that :)

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2019

I just started with this app. The support has been fantastic and I am ready to run my first BOGO sale! Chintan and the Bold Team (Guri, Rajni) were awesome and replied to all my questions!

Using app

Over 1 year

Total reviews

25

Average rating

5.0

5 / 5 Share

Jan. 26, 2017

Love this App!!! It has given me multiple options for increasing my sales.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 25, 2017

Recently installed this app as a compliment to Bolds Discount app. Thanks to Ron for the continued support and especially to Brendin for getting these two apps working in sync for me. Great service and looks like a great app so far!

Using app

Over 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

April 30, 2018

Why Shopify doesn't buy Bold Commerce and absorb all of their cool ideas is beyond me. Bravo on this upsell capability! FloorCity.com - Your First Step in Flooring

Using app

Almost 2 years

Total reviews

15

Average rating

4.7

2 / 5 Share

Jan. 19, 2017

I used Bold Product Upsell for about a year. Every day that it was installed, I was hoping they would either fix the defects, or something better would come along. This upsell app has countless "leaks" - that is, if customer adds an item to cart, there should be two choices once the upsell is offered: a) YES - add-to-cart; b) No Thanks. None of this "continue". And the redirect at ATC should be to the place determined by the theme. Upsell just sits there. When asked, Bold replied, "our customers want it this way..." No excuse for mediocre UX. Others have mentioned how this app does not play nicely with the Facebook pixel, especially if you use a professional solution such as Pixel Perfect. Watching the developer of Pixel Perfect and Bold support battle each other gave me a very bad taste about Bold's company culture. Pixel Perfect kept bending over backward, but Bold was not interested. Eventually, Pixel perfect simply coded around Bold without assistance. Then there was the absurdity of how this app bills for "views" and it SHUTS ITSELF OFF if your traffic exceeds your visitor estimate. Seriously. Every other app in the universe that bills based on usage will measure the usage, then you pay. No -- Bold Upsell is the only kid in the parade in-step. The fact that the app just shuts itself off is reckless. The fact that Bold management thinks this is OK says the company culture is messed up. I tried every other upsell app on the market -- I want an upsell at add-to-cart, and I want the yes, upsell to add to cart and redirect to where the store goes ay ATC (/cart) -- and the No Thanks to simply bring us to wherever the redirect would have ben for initial ATC. Which for my store is the cart. I tried them all, and none are ready fro production. After a year with bold on 4 apps (fortunately all removed except for product discount), I will be certain to avoid. This developer preys on inexperienced stores. Don't be fooled. PS -- I found the better mousetrap.

Using app

About 1 year

Total reviews

14

Average rating

4.6

5 / 5 Share

Jan. 17, 2017

Good service, hopefully will increase our sales at point of checkput www.boxcorp.co.uk

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

3 / 5 Share

Jan. 14, 2017

Love the app but shutting it down because we needed to upgrade the plan is unprofessional. You gave our customers a very bad experience while we have Motivator running then the Upsell piece was disabled by Bold and does not show. We should have received an alert way in advance.

Using app

About 1 month

Total reviews

1

Average rating

3.0

5 / 5 Share

Jan. 13, 2017

Great product! Easy to use. Best of all is the support!! These guys are awesome!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

3 / 5 Share

Jan. 11, 2017

seems to be a solid app but it could not trigger what I needed so I had to uninstall. Trigger at checkout does not allow for a cart /price meaning bulk discount cannot be applied.

Using app

About 23 hours

Total reviews

11

Average rating

4.6

5 / 5 Share

Jan. 10, 2017

Great app. Easy-to read metrics and reporting.

Using app

About 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 28, 2017

First let me just start by saying not only is the entire BOLD Support team for ALL of their apps great (and we have 5 of their apps!) We just took our site live 12/20/2016. The team we have worked with so far on the Upsell App (MC, Arcee, Aubrey and Tiff) are all amazing! They are able to solve all sorts of little things I tend to create and have yet not been stumped. Now for the App - it totally works exactly as I would expect. We use it primarily now for offering free samples with our orders, or to offer options to include brochures with certain products. We originally got the Upsell App to do BOGO's which it worked perfectly on, but we have restructured our pricing into tiered discounts with the Quantity Break and Custom Pricing App combo instead. The BOLD Team did all the install for us and have done some free tweaking just for our needs too. Always amazing and totally pleased! organicexcellence.com UPDATE: 2/27/17 Using the app now to 3 months and it still works great! We use it not only for specials but on a daily basis to offer a choice of free samples with each order. Customers love it and so do we. And Ron, Dan, Tiff, Arcee take care of us if we ever have a question with this App. MC, Michael, Aubrey and Zackary help us with our other apps too - the entire team at Bold is GREAT!!!

Using app

About 7 years

Total reviews

5

Average rating

4.6

5 / 5 Share

Jan. 8, 2017

Dan was awesome! Helped me out and took care of my issue QUICK. Thank you!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2017

New to the app but the customer service was great. Brendin was very helpful and quick to assist.

Using app

10 days

Total reviews

1

Average rating

5.0

2 / 5 Share

Jan. 5, 2017

The app conflicts with Google Analytics and other checkout apps such as Pixel Perfect (Facebook Feed). So your Add to Cart upsell popups will only show for a second and then disappear without any user input. I've just spoken to support and that was their explanation for why my ATC offers were not showing properly. They said I'd have to uninstall the others in order to use Bold Upsell ATC. So I have to uninstall GA? Really??? I've now uninstalled the app and am looking for something that doesn't conflict with other crucial apps such as GA. Checkout upsells work as expected though. But please note that if you go over the max view limit for your plan, the offers will stop showing automatically and you won't be notified about it. Why not send an automatic email to shop owner? Why not give the option to bump up to the next plan to keep the offers showing? Very disappointed overall.

Using app

7 months

Total reviews

16

Average rating

4.4