BOLD AI Upsell & Cross‑Sell
Upselling + Cross-Selling with Bold's Upsell App for Shopify
Rating
4.3
feedback
591
chart
#2,836
All reviews
Review RSS Feed
March 18, 2020
App works great. Thanks Aryan for your assistance!! We are looking forward to a successful sales promotion.
March 11, 2020
****ing app disabled my cart page. I didn't know until a week after when a customer asked me why products added to his cart wasn't showing up on the cart page. I thought it was a facebook tracking issue. I wasted a lot of money because of this app.
Feb. 26, 2020
Aryan was super helpful and I look forward to a solution by their specialists within a few days. Great work!
Feb. 26, 2020
Worked with Chintan on getting this set up. Was surprised when he offered to call me to make the set up and some of the troubleshooting was easier... That was nice given the trouble i've had with customer support with other apps! Thanks
Feb. 24, 2020
Super easy use. Wouldn't change it. Only concern is that it sometimes feels like it can drop off the website :)
Feb. 13, 2020
This app has been fantastic so far, especially when combined with Bold Brain. In the first week alone, we've had 100 conversions (orders where people took our upsell recommendation and actually purchased it). I should have installed this ages ago.
Jan. 31, 2020
I'm excited about all the potential of this app. Thanks, Carter for your help. I appreciate the quick support.
Jan. 24, 2020
uninstalled the app because it sucked and it messed with our code. Do not install. huhuihihihihuhiuhiuhiehwfi
Hello there. I'm glad to see that our team of experts were able to identify the issue of one of your other apps having conflicted with our code, causing some unsightly text on your homepage. It looks like one of our installation experts was able to get the Upsell code fully removed from your store, as per your wishes. I just wanted to apologize for the inconvenience this has caused, and we want to wish you the very best in the future!
Jan. 20, 2020
Jennifer from Customer Support help me with all my questions and great attention, more support like that!
Jan. 17, 2020
Laurel was so helpful! She walked me through step by step to successfully set everything up!!! Thank you! Great experience.
Jan. 7, 2020
I've only recently installed but So far so good! I really like this app and Abhi is great for tech assistance :)
Hey there, thank you for the review and for reaching out to us. :-) We're glad to hear that Abhi was able to work with you to provide you with tech support. Please don't hesitate to reach out if you have any other questions or issues while trying out the app more! We look forward to seeing your success and increased conversions with upsell!
Jan. 4, 2020
Very user friendly. Would recommend to someone wanting to increase their conversions and give their customers an incentive to buy.
Hello there! We're so glad to hear you're enjoying our Upsell app; thank you so much for the recommendation. We love hearing that you've been seeing success with increased conversions using the app. :-) Please let us know if there's anything else we can do to help you.
Dec. 18, 2019
This app is great. The support team is very helpful with any issues and questions. The app works as expected but if you want to really get the best results on your up-sells/cross-sells, you will want to integrate Bold Discount.
Hi there! We're so glad to hear you're really enjoying our Upsell app. We're glad you're enjoying using the integration with Bold Discounts to really make the most of your BOGO offers. :-) Please let us know if we can help with anything else!
Jan. 10, 2020
Its easy to use and the chat folks are really good! While it may not be as robust as other outside stand alone funnels etc, You can manipulate how you use the cross sells and upsells by creating hidden products etc. It converts better and has made my clicks funnels obsolete!
Hi there! We appreciate the kind words about our support team and app, thank you very much. We look forward to seeing your continued success! Please let us know if you have any questions about our other apps - we'd be happy to answer them.
Dec. 13, 2019
We have always had excellent customer service from Bold's live chat feature! They are very quick and helpful. Katie was able to solve my last conundrum involving multiple offers showing the same page with ease, which was much appreciated!
Hello there! We're glad to hear that you've been able to take advantage of our live chat service on multiple occasions now. It's definitely a great way to get quick answers to more general questions! We appreciate the review, thank you! Please let us know if we can help with anything else in the future. Until then, take care!
Dec. 4, 2019
Support / live chat is great and very responsive. Laurel was very helpful in helping troubleshoot as we launched a re-design.
Hello there! Thanks so much for taking the time to leave us a review; we're glad to hear that you had a great experience with our live chat, and our support team. That's certainly what we strive for! Please let us know if we can help with anything else; we'd be glad to assist with anything we can.
Dec. 5, 2019
TL;DR; If you plan to ever make updates to your products, this app will break and you'll have to start from scratch. I've only had the app for about a month and twice in this time period, my product upsells have randomly stopped working. I've had to reach out to support twice now and I feel like I have to constantly police the app to make sure it works. In many cases, I've made no updates to the products, but been accused of doing so (including in the response to this review). and told that's why the app has broken. Quite frankly though, even if I made changes to product descriptions or pricing, that's not a good reason for the app to break. This means that the app is not dynamic, which is super surprising to me. What if someone needs to mass update pricing? Shopify allows users to mass update products via CSVs for a reason - because it's required by many of their users. A premium paid app should support this functionality. There is a reason Shopify set it up so that the handle is treated as a unique identifier... so that users can make updates to products without things breaking. Also, if you have a lot of unique upsells (we have 50+), it's super time consuming to set up the upsells. You have to collapse and uncollapse fields to set up triggers, and the search function for filtering is very unreliable. Lots of unnecessary UI design on the backend that slows things down for the user. All-in-all there is much work to be done on this product. I'm not sure how it has such good ratings? If you're only planning to use this product for 10 or fewer products, it's probably ok though.
Hello there, I just wanted to say thank you for taking the time to leave us a review and share your experiences with the app. I'm very sorry you have been experiencing some troubles with our Upsell app - I want to assure you that having to constantly watch the app is not something you should need to do. Because each offer is unique, it unfortunately does take a bit of time to set them up. However, there is an option to duplicate your offers! That way, if you're making similar offers, you can easily duplicate & adjust the conditions so that it saves a bit of time. Regarding the offers not working, that shouldn't be the case unless any changes have been made to the offer product since creating the offer, or it's out of stock. As well as if your plan's view limit has been reached. I hope this clears things up! Please don't hesitate to respond to our most recent email, and we'd be glad to discuss things further with you if you'd like.
Nov. 29, 2019
I just created my first upsell offer with the help of Scotty. Amazing customer support. Looking forward to seeing if the APP will help with conversions
Hello there! We're so glad to hear you got your first upsell up and running; our team is always ready to help if you need, so thank you for reaching out to us! We love hearing that our support was great; we're confident you'll see increased conversions and order values with the offer you've set up. Please let us know if we can help you with anything else!
Nov. 28, 2019
Jay and Scotty were very helpful at updating the Custom HTML/css with me and made sure I was satisfied with how everything looked. Thank you Jay and Scotty!
Hello! Thanks so much for the review; we're glad to hear that Jay and Scott were able to get some updates done to your custom coding and got it to look just how you wanted. We appreciate the kind words! Please let us know if we can help with anything else, and best of luck this Black Friday weekend!
Nov. 28, 2019
Really helpful and supportive team, Paul and Beth were quick to attempt and fix my issue, both of them knew exactly what I needed done and got it fixed fast.
Hello there! Thank you so much for the kind words. We're so glad to hear that our customer service specialists were able to work with you and get things fixed so quickly; that's certainly what we aim for! We've got all hands on deck this Black Friday season, so don't hesitate to reach out if you need anything else! Cheers!