Bold AI Upsell & Cross‑Sell

Aryan was super helpful and I look forward to a solution by their specialists within a few days. Great work!

Worked with Chintan on getting this set up. Was surprised when he offered to call me to make the set up and some of the troubleshooting was easier... That was nice given the trouble i've had with customer support with other apps! Thanks

Super easy use. Wouldn't change it. Only concern is that it sometimes feels like it can drop off the website :)

This app has been fantastic so far, especially when combined with Bold Brain. In the first week alone, we've had 100 conversions (orders where people took our upsell recommendation and actually purchased it). I should have installed this ages ago.

I'm excited about all the potential of this app. Thanks, Carter for your help. I appreciate the quick support.

uninstalled the app because it sucked and it messed with our code. Do not install. huhuihihihihuhiuhiuhiehwfi

Jennifer from Customer Support help me with all my questions and great attention, more support like that!

Laurel was so helpful! She walked me through step by step to successfully set everything up!!! Thank you! Great experience.

I've only recently installed but So far so good! I really like this app and Abhi is great for tech assistance :)

Very user friendly. Would recommend to someone wanting to increase their conversions and give their customers an incentive to buy.

This app is great. The support team is very helpful with any issues and questions. The app works as expected but if you want to really get the best results on your up-sells/cross-sells, you will want to integrate Bold Discount.

Its easy to use and the chat folks are really good! While it may not be as robust as other outside stand alone funnels etc, You can manipulate how you use the cross sells and upsells by creating hidden products etc. It converts better and has made my clicks funnels obsolete!

We have always had excellent customer service from Bold's live chat feature! They are very quick and helpful. Katie was able to solve my last conundrum involving multiple offers showing the same page with ease, which was much appreciated!

Support / live chat is great and very responsive. Laurel was very helpful in helping troubleshoot as we launched a re-design.

TL;DR; If you plan to ever make updates to your products, this app will break and you'll have to start from scratch. I've only had the app for about a month and twice in this time period, my product upsells have randomly stopped working. I've had to reach out to support twice now and I feel like I have to constantly police the app to make sure it works. In many cases, I've made no updates to the products, but been accused of doing so (including in the response to this review). and told that's why the app has broken. Quite frankly though, even if I made changes to product descriptions or pricing, that's not a good reason for the app to break. This means that the app is not dynamic, which is super surprising to me. What if someone needs to mass update pricing? Shopify allows users to mass update products via CSVs for a reason - because it's required by many of their users. A premium paid app should support this functionality. There is a reason Shopify set it up so that the handle is treated as a unique identifier... so that users can make updates to products without things breaking. Also, if you have a lot of unique upsells (we have 50+), it's super time consuming to set up the upsells. You have to collapse and uncollapse fields to set up triggers, and the search function for filtering is very unreliable. Lots of unnecessary UI design on the backend that slows things down for the user. All-in-all there is much work to be done on this product. I'm not sure how it has such good ratings? If you're only planning to use this product for 10 or fewer products, it's probably ok though.

Really helpful and supportive team, Paul and Beth were quick to attempt and fix my issue, both of them knew exactly what I needed done and got it fixed fast.

I set up an offer in less than 10 minutes and it looks WAY better than the app I was using before to upsell. Thanks guys!

Set up was very easy, and support was excellent. Support Ninja James B answered all my questions - turns out any issue I had was user error, and he walked me through it easily!

Great app provider for Shopify and my limited experience with support has always been helpful. Chintan on chat had the answers I needed right away. My only complaint and docking a star is because you have to add so many different apps from the dev to acomplish what I consider (and other apps do as well) very related tasks such as offer a BOGO discount in the upsell. You need another app to do that and it and of course more monthly fees. I already feel like I get app'd to death on this platform, but what incentive is there to an upsell without a discount? Should be under one app IMO...

Thanks James B for your help ! Really appreciate it, might ask you some stuff again in the future :)