QuickBooks Online

There was a discrepancy between sales showing in Shopify and Quick Books of $13,000. I spent 4 hours talking to employee names Francis and even though he did his best to find a discrepancy, he couldn't. I requested the escalation, and am currently waiting to hear back. I expected more from this app. Discrepancies of this size are not acceptable.

Honestly, I wasn't too sure how to use this app when I first got started as I'm new to bookkeeping and accounting methods in general. Rest assured the Intuit/One Saas customer support team is super helpful. I spoke with Dean and he navigated me through setting everything up and clearing away any errors I came into contact with.

Ben at QuickBooks is so nice and helpful. The team is very fast and friendly! Great company to work with.

I had an integration concern and was bounced around from other parties. SHERWIN and RAF stuck with me until my question was answered. Very helpful.

Fantastic customer support. Ronnie was great at helping set up and import all previous orders from shopify to quickbooks

Ben was amazingly helpful. Best customer service by far of any app I have used on Shopify. Easiest 5 star review of my life. Thanks again Ben!

Lori was of great help with getting us back on track with helping us sync everything together. Great customer service!

Rom is the best! I was helped every step of the way and Rom made my connection with shopify and qb seamless. Highly recommend using this app, you won't need zapier. Made my life so much easier! Hope you get Rom on the other side of the chat.

David helped me and fixed my issue fast and with such pleasant service. I didn't think it was a simple thing but he got it done. Thanks David!

I had an issue synching some transactions from my Shopify store to Quickbooks Online. Sherwin asked my chat and resolved my issue in seconds. It has to be one of the quickest and easiest customer service calls on record. Thanks Sherwin for being a superstar.

I'll move this up to 5 stars once I confirm that the issues we had have all been fixed. Dean was great on the chat support and I now have a clear direction to get things working. Sherwin handled my concerns today very well. Job well done.

David was fantastic in helping me after I deleted some transactions. Thank you for all your help resyncing my cash receipts. The app works very well to sync Quickbooks online to Shopify. The only thing I would recommend is Sales Tax options. We pay our local sales tax, but Shopify takes care of the others.

Quickbooks online comes with a OneSaas Connector portal to connect services such as Etsy and Shopify. I had a support member called Ben send me a message through the interface as I was setting things up and help me with my questions. That's fairly astounding service and has greatly impressed me that this company is really aiming to achieve the best service they can.

Sherwin has been fantastic and help me very quickly and efficiently! thanks! I was blocked in the app and she resolved the issue very quickly!

I have been dealing with some sync issues and couldn't figure out how to fix them. I contacted chat support and was lucky enough to reach Karol. She was able to not only fix the issue, but she told me what the issue was so I could fix it myself in the future. I wish I had reached out sooner! A+ service. No waiting in a chat queue or speaking with a bot. Outstanding! We need more people like Karol in this world!

Usually, I do not write reviews (positive or negative), but as one of the customers using QuickBooks and Shopify connector, having Sync issues with error messages, I decided to leave one to share my experience. I was so lucky to connect with SHERWIN. Very nice, polite problem solver :). Nowadays, we do not experience good customer service, but Sherwin helped me to resolve my sync problems in a matter of minutes from start to finish. Thank you, Sherwin. I am glad that we have such a great support.

I had some issues with syncing in QB and Ronnie helped me out and explained the issue clearly. I thought it would take hours but only took a few mins to fix everything. Thank you so much, Ronnie!

I dealt with Sherwin for a better part of a day as we were syncing a large new client of mine from January-April. They even made an exception for us on how far back they would go. We were in the middle of a transition from QBD to QBO and it was essential that this integration worked for my client as they over 500+ products and inventory is reconciled between both systems. We did lots of testing and multiple syncs and they helped me work through all the errors easily, with screenshots and guides of what to do as we were testing and correcting. They were the upmost prepared for me and I feel like they were ready for what I thought was a large project! Myself and the client are very happy. Highly recommend this app for the amount of time it will save.

I was having difficulty and getting lots of sync errors. Rom provided excellent customer service. He was patient and walk me through everything from start to finish and my issues are now resolved.

Lori was incredibly helpful in getting my account set up. Would recommend! (Especially if it's Lori!)