QuickBooks Online

The app itself could be more user-friendly and better defined in the settings. Jenny has worked wonderfully with me to help me understand the relationship between the app and QBO. Hours of work! Thank you, Jenny.

Chelle was really helpful and friendly. Great service!

Arlene was very helpful with helping me troubleshoot our sync issues.

Support is always responsive and friendly. I have worked with Francis and he is great!

The integration isn't working, every time I reconnect the app it syncs only two transactions, and fails to bring any other transactions, and after a week I found the 2 "for review" transactions gone!!! Without shopify connector working properly this software is absolutely useless, any idea if there is a solution for this or if there's an update that I need to know about?!

Yeah wow. What can I say. Intuit is a 105.90 billion dollar company and their apps are absolute horse sh... You guys should be ashamed of yourselves for rolling this pile of crap out on us. There is no fixing this. Burn it to the ground, revert back to the old app, or start again.

The new app isn't performing as well as expected. Nick was super helpful in troubleshooting.

JASMIN was incredibly helpful with resolving product syncing issues to get us back up and running quickly

Nick was an amazing support person. The app got replaced by an "upgrade" which is VERY broken. Nick walked me through restoring my old version of this integration, which always worked fine. Saved my bacon!

We were able to update the inventory classification of the store product by the help of Rods of OneSaas. She was thorough and patient on looking on our different stores and finish the project. I appreciate the great service. I called again for a different issue and Jebran was great in helping me. He was quick to research our account and gave a quick suggestions. Great customer service though I hope the wait is not that longggg.

Jenny was very helpful in navigating me through adjusting how Shopify transactions were pulled into my books.

Sherwin cleared out my errors in QB within a minutes. Thank you!!!

Live chat assistant saved the day as the connector that syncs transactions was having issues since a major upgrade. I was able to get it resolved with the kind help of Sherwin who advised me that there was an active issue the developers are working on. The solution for now was to roll-back to the previous version and sync from the date of thee last successful import. Sherwin also kindly fixed issues with some transactions that could not initially sync using the old connector. I hope the new version get's fixed soon :)

Sherwin jumped on and assisted and after noticing my account had some syncing errors that needed to be cleared! Fixed quickly and was very polite and professional

Thanks to Jii , very helpful !

Francis was very helpful with getting my company's sync to QBO aligned again. Thanks to suggestions and proactiveness of Francis the data was restored :)

Jebran helped me revert back to the previous version of the app with ease

We recently connected our Shopify with Quickbooks online to ensure seamless sync with the numbers. We however noticed that some transactions were not moving into Quickbooks and reached out to the support team. We got assigned to Jebran, who was very resourceful, supportive and patient with us as we tried to figure out where the challenge was and automated the sync from their end to ensure this does not happen again. We appreciate their speedy response and coming through for us through Jebran. A happy customer this one.

Jebran was helpful. Unfortunately, it was identified as a new issue and it has been escalated to development team. Initial sync and connection was good but the app requested a resync, and I can't change the settings. Still syncing though.

0 stars, new connector completely broke integration between QB and Shopify. New version was forced to the customers without prior testing. Case is open for almost a month, support bouncing to each other, now completely stopped replying, there is a long list of bugs reported to them and no workaround, back to rekeying everything manually. Bring back the old connector! At least it worked.