All reviews

Rating Breakdown

  • 5
    91% (2,796 ratings)
  • 4
    6% (187 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (12 ratings)
  • 1
    2% (50 ratings)

Reviews with Text

  • 100% (3,056)
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5 / 5 Share

April 15, 2021

App is working fine. Only just installed but really easy even if you have no accounting experience. I can see why there are so many 5 * reviews here. Troy is wonderful. Knows what he is doing and does it professionally and fast. He is very patient and helped me a lot :)

Using app

About 1 hour

Total reviews

43

Average rating

4.5

5 / 5 Share

May 26, 2021

I had problems reconciling my clients payment and invoice in QB, but thanks to Paul for saving me! He helped me edit the settings and guide me along the way!

Using app

About 1 month

Total reviews

3

Average rating

4.7

5 / 5 Share

April 14, 2021

Were trying to streamline our workload between Shopify & QBO Im not totally sure of the outcome so I needed help through the online chat. Karol helped me with some pretty difficult challenges (taxes across Canada), inventory and she was great. Very much appreciated on our end. Great service.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

My rating is for the customer service. Dean has helped me twice now and is very thorough. I cannot rate the app yet because I am still learning how to use everything. Thank you Dean for your excellent customer service. EDIT: I have spoken to ROM a few times and he has always been super helpful. These guys always go above and beyond.

Using app

Over 1 year

Total reviews

11

Average rating

4.6

5 / 5 Share

April 13, 2021

Support through chat is fast and efficient. Thank you Clarisse for getting me the answers i needed to fix my syncing problem.

Using app

16 days

Total reviews

1

Average rating

5.0

1 / 5 Share

April 13, 2021

Was a good app for integrations between MYOB and Shopify. Now with Intuits takeover of OneSaas and their decision to try and remove integration options with their opposition MYOB, they are dropping MYOB support in July. They are refusing to provide support or assistance with changing over to another platform. Frustrating!

Using app

Over 4 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi Maintrac Group – Our customer champions are happy to help with any questions you might have about your OneSaas syncs when migrating to another integration. With a lot of integration platforms in the market, it is hard for us to recommend specific services that would cater for individual businesses. Please reach out to [email protected] if there is anything we could help you with in regards to your data syncs that could help in finding an alternative service. Chat soon, The OneSaas Team

5 / 5 Share

April 12, 2021

It took some time but Troy fixed my integration problem and was very friendly! I appreciated not having to figure things out on my own.

Using app

18 days

Total reviews

2

Average rating

4.5

5 / 5 Share

April 12, 2021

Awesome team! Always available to help. Sync works great! Moreover One SaaS is free, so definitely worth the investment :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

I asked a question via the chat, and Paul immediately got back to me with an informative and kind response. I appreciate the expediency of both this app and Paul's assistance.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

Ronnie was helping me out and I appreciated his responsiveness and willingness to help! I am new to both Quickbooks Online and OneSaas and Ronnie explained it for me in layman's terms.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2021

I had an issue that was not solved, but the customer service rep. Troy was great. Would definitely reccomend

Using app

43 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

April 2, 2021

Converting from one web host to another is difficult enough! Fortunately, Rafael made syncing my new data to QBO seamless and kept my historical data untouched! Love when something that looks like it will take a long time is complete and perfect in a few minutes. Thank you Rafael for taking such great care of us!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2021

I asked questions about quick books and Ronnie was very helpful, I was a little confused and Ronnie cleared everything up for me! Thanks again Ronnie!!

Using app

9 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 21, 2021

I love the app and everyone has been so helpful with any questions or problems. Dean helped me today straighten out a product I messed up by changing to inventory. Paul was awesome on another call!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2021

I just subscribed to Quickbooks and decided to try this free app. I was having some issues syncing my orders. Vince from customer support was able to help me get the data I needed. He was extremely helpful. I loved how quick he was able to resolve my issue.

Using app

32 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2021

Love the app, but the customer support is what seals the deal! Ronnie has been amazing as well as others over a few setup issues we've had. All solved now thanks to them!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2021

Merci à Karol pour son aide lors de l'intégration de Shopify sur notre Quickbooks. Pas évident, pas toutes les options, mais une aide précieuse du chat

Using app

About 6 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

March 22, 2021

Setup was simple and Dean quickly helped me with my questions! I look forward to seeing how well it integrates with QBO

Using app

13 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2021

Quickbooks can be difficult to navigate, Ronnie was super helpful with my slew of questions! I really appreciated the assistance!

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

March 18, 2021

Paul was very helpful. He walked me through various ways to set up and sync the account. He helped map my chart of accounts and make sure everything works. Such great customer support!

Using app

5 days

Total reviews

6

Average rating

5.0