QuickBooks Online

I woke up this morning with a heavy load on my shoulder because of a problem I could not solve In my Quickbook connector. But thanks to Francis, now I feel a whole lot better. Now I know that we have good support and I won't wait so long to ask for help. Thanks again Francis

Waiting time for the chat is really wrong but JASMIN was helpful. They do not support inventory stock level sync anymore. That is terrible. Make it as the previous version. new app is the worst. 2 stars are just for JASMIN.

We needed some assistance with the integration and Jenny was a huge support! She was super patient and walked us through the process. These automations will help save countless manual hours!

Works great! Had one issue which was my own fault but Chelle help with tech support and was easy to deal with.

Having issues with new Shopify app. While Jebran wasn't able to solve my issue, he was able to submit it to the proper team. Jebran was great to work with. Just waiting on the other team to respond with a solution to my Shopify Integration Issue

Absolutely terrible new app. 80% of the features of the old app no longer works and we are forced to "upgrade/update" to the new app that is merely functional. New orders on Shopify aren't synced as invoices and only as sales receipts, which isn't suitable. All transactions that require review can't even be accepted as they require all line items to have a tax setting. I can't see a tax setting for some line items, which then doesn't allow us to proceed, leaving all transactions unsynced. Really unsure what the developers of this app were thinking to upgrade/update. It is 100 steps backwards, we will need to be using another integration app. On top of that, we can no longer sync Shopify products to Quickbooks using the "updated' app. I really don't know who thoughts this was a good idea but it's one of the silliest ideas we've seen.

I am also unhappy to have the existing well functioning integration replaced with less than a week's notice. The new app is rudimentary at best. The most glaring oversight is the ability to MAP payment types to different bank accounts in Quickbooks e.g. Shopify/Paypal to name a few. I was horrified when logging in that all the rules I have carefully built have been completed wiped out. Really bad customer service.

I was having difficulty getting my information to flow from Shopify to Quickbooks with the recent changes to the app. Sherwin helped me and did a wonderful job! He made it easy to fix and explained everything well. It was very appreciated!

I totally agree with Just Tall, the new app doesn't work and is a complete disaster. Forced to upgrade to the new version and a week has gone by and we can't sync a single order from Shopify. Great work Quickbooks. Now what do we do??? Are you expecting us to manually enter thousands of sales into our Quickbooks or should that be Slowbooks as that is what it is now. Whatever happened to "if it ain't broken, don't fix it" maybe the head of technology at Intuit should try using his own product before changing what worked perfectly to this "great idea"

As of Jan 26 2026 this app is completely broken and useless. They forced an upgrade from a fully working solution to a solution that does not work AT ALL! Support useless - Total support suggestion was try a different browser or clear your cache. Are you kidding me?? Why are you BETA testing an app on all your customers? I like the new system and full integration with QBO UI but its just not ready. What are we suppose to do, Go pay for a 3rd party for 6 months till you fix it? Really whats the solution?

Jii was very helpful and replied quickly, assuring me that there isn't actually a need to switch to the new app (which isn't ready) and it's ok to stay on the legacy app for now whilst they continue to work on it. Legacy app still seems to sync for me so I'll sit tight for now. Jasmin has also been very helpful recently in further troubleshooting issues with the shopify app

UPDATE 02/16/2026: Almost 3 weeks since the new app launched and its still a pile of garbage! Not all sales receipts are syncing, new customers are STILL syncing as 'NEW SHOPIFY CUSTOMER" instead of the specific customer's details, so we manually need to add. Tax codes are STILL not working correctly, amounts are syncing EX VAT!! Wow!!Shoudn't you know that all UK sales include VAT??? So we have to manually change each line item to INC VAT. Sales receipts depositing to wrong account, we have to manually change that too. And if there is a shipping cost then kiss goodbye to even a partial buggy sync, you'll have to create sales receipts from scratch as the app asks you to put a tax code for shipping, but there's no place to put it. It was a steaming pile of garbage 3 weeks ago, and it still is a steaming pile of garbage today. Shame on Quickbooks for this tripe - they have the audacity to increase their subscription fees year after year after year and then they have the audacity to release a non-functioning app, adding HOURS to manual work daily for small businesses like ours who REFUSE to pay for a 3rd party app when Quickbooks are already taking extortionate monthly fees. UPDATE 01/27/2026: The app is still non-functional 4 days after the forced transition. We have dozens of mismatched receipts and we still can't add any downloaded receipts to the books, even after painstakingly matching the products manually, because tax codes are non-functional! The new app which will be mandatory for all Shopify users from 27th January 2026 is BARELY FUNCTIONAL. Issues: 1. New customers are not automatically created in Quickbooks. You have to manually check a box to add the customer in Quickbooks, otherwise Quickbooks just creates a generic customer called 'Shopify Customer'. This extra manual work is time lost on other essential tasks. 2. Products are NOT matched correctly between Shopify orders and their associating Quickbooks sales receipts. For example, a black sweatshirt on a shopify order matches to a petrol small t-shirt on the the Quickbooks sales receipt (!!). This means you have to manually change each product line item on each sales receipt to make sure everything matches. Needless to say this is a HUGE waste of time if you have dozens (or more) daily transactions and multiple product orders (pretty much every e-commerce store). Advice to all users that have to transition to the new app: Do NOT select 'automatically add transactions to quickbooks' in the initlal setup screen, or you'll end up with a whole lot of mismatched sales receipts and customers in your books that could take hours to clean up. The question must be asked, how on earth has Quickbooks launched a barely functional app, when the old one worked pretty much perfectly? Congratulations Quickbooks on dumping a perfectly working app for a garbage one that doesn't offer the most basic of features.

Jebran was very helpful and patient, but the issue is with the new version of the app which is missing significant features from the old version. This means Connector is of no value to me as it will not create Sales Receipts in QuickBooks and gives no warning or ability to initiate a re-sync. They should not have forced users to migrate to the new app until it at least replicated the functionality of the old app, hence the 1 star review, no reflection on the agent Jebran.

Nick was incredibly helpful and efficient in resolving our Shopify–QuickBooks sync issue with multicurrency. He took the time to understand the problem, explained things clearly, and ensured everything was working correctly before closing the case. Great support experience—thank you, Nick!

Many thank to Jenny for her great support to fix the problems. I really apreciate her help and attitude.

Francis was really helpful!

As of January 21, 2026 the app doesn't work, and there is no support available. When you try connecting it to Shopify it says: Something went wrong. Try again later. I contacted support 24 hours ago, and there is no any kind of reply. Looking at 1-star reviews, most of them are from the last few months. It looks like the app currently is unusable, with no support. I wish a reputable company like Intuit would provide better support for such a BASIC piece of functionality to their Quickbooks clients.

great experience contacted jasmine who was really helpful and sorted my issues in an instant knew exactly what to do very helpful and quick to respond.

I had trouble updating an app. Sam was super helpful and reassuring--great support!