QuickBooks Online

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.

Sherwin was really quick to help and understood what needed to be done straight away, even though it was a complicated matter. Much impressed.

Francis was very helpful and knowledgeable. He solved my issue quickly and made the whole process easy. Highly recommended!

Rhica is just wonderful, knowing all the stuff.

Nick was very knowledgeable and really useful on setup. Thank you.

Jebran successfully helped us revert back to the old connector after the new one failed and left our accounts in a state! Thank you for your help Jebran!

My help today saved me tons of time. Sherwin got my issues resolved right away.

JASMIN was quick to help resolve my online issue!

Nick was helpful tonight in solving the on-going issues we were dealing with after the new version was integrated.

Nick was very helpful

Chelle was very efficient and was able to help me with my questions about the reconciliation process of the Shopify integrations right away! Great customer service from Chelle!

Jenny is the absolute best, fantastic support and really strives to make this worthwile

Had a few problems with information just not syncing properly and had no way to fix it myself. But Francis from support was super helpful and got everything done quickly.

Chelle helped us diagnose a few issues, and overall the support team is incredible, responsive, and generally happy to help. But they really are limited in their technical-backend know how. The problem here is that the application itself is laden with critical bugs and sync errors. After an internal audit, the connector missed over $4,000 in Shopify fees that it simply did not connect. We wasted roughly a full week of our accountants time trying to find various errors only to realize the connector simply is missing multiple entries. We opened a support ticket for: "Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit" Errors. It has been two months now and the support team is clearly perplexed and unsure of where to direct us because there is a major backend issue that has yet to be fixed. On the payouts, there is no CSV/ Export version to cross reference between the CSV from Shopify. There is also bugs on certain payouts which force you to review/ confirm every single order manually. We wanted to love this native integration and solution so much, but it simply does not work.

Chelle was really helpful and friendly. Great service!

Arlene was very helpful with helping me troubleshoot our sync issues.

Support is always responsive and friendly. I have worked with Francis and he is great!

The integration isn't working, every time I reconnect the app it syncs only two transactions, and fails to bring any other transactions, and after a week I found the 2 "for review" transactions gone!!! Without shopify connector working properly this software is absolutely useless, any idea if there is a solution for this or if there's an update that I need to know about?!

Yeah wow. What can I say. Intuit is a 105.90 billion dollar company and their apps are absolute horse sh... You guys should be ashamed of yourselves for rolling this pile of crap out on us. There is no fixing this. Burn it to the ground, revert back to the old app, or start again.

The new app isn't performing as well as expected. Nick was super helpful in troubleshooting.