All reviews

Rating Breakdown

  • 5
    93% (2,642 ratings)
  • 4
    6% (165 ratings)
  • 3
    0% (14 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,844)
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5 / 5 Share

July 15, 2025

Rods quickly fixed my issue. What a wonderful chat support person!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2025

WEN from customer support was very accommodating and answered my questions promptly. The integration process for this app was made very seamless!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2025

I get a great support from Ben. He just see my struggling on my shop, he open the chat and help me fast and easy. I never see a support person so proactive!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2025

5 Stars – Excellent Support from Ben I've been using this extension since 2020 – including with our previous Magento store – and it has worked reliably throughout. Recently, I ran into a synchronisation issue with an order clashing with an existing credit note. Ben on support was incredibly helpful, quickly identifying the problem and resolving it by simply changing the credit note number. After that, the system synced perfectly. Ben's customer service was spot on – fast, clear, and efficient. One small feature request (unrelated to Ben's support): it would be really helpful if edits made to Shopify orders could automatically update in QuickBooks, as I currently have to adjust these manually. Thanks again for the great support!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

Rhica was the best! She resolved a sync error that had been blocking my workflow. Rhica was updating me throughout the process and even answered the questions i had regarding the issue.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2025

Nick was helpful.

Using app

About 16 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2025

Sherwin was great help and knowledgeable.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2025

Francis was very helpful and answered all my pending questions.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 14, 2025

Thank you Jenny for assisting me through the app, it requires some knowledge to get things going properly and to understand how it works so very grateful for her prompt assistance and help which extends beyond the app knowledge.

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 14, 2025

The customer service rep JENNY was so helpful

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

July 11, 2025

The customer support was really helpful. Francis made my onboarding very easy with very specific guidelines about the workflow.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2025

Rods - fixed the issue, quickly! really appreciate having a chat support available, that is a real person and not a bot! Thank you

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2025

It was great and I had excellent support from Sherwin when I accidentally made a mistake he was there to help.

Using app

4 months

Total reviews

2

Average rating

3.0

5 / 5 Share

July 11, 2025

Jas was quick and helpful! Their support is usually easy to access, as well as quick & efficient.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

4 / 5 Share

July 11, 2025

The app works fine overall. I especially want to highlight Ben from customer service, he’s been incredibly helpful and knowledgeable throughout!!

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

July 11, 2025

Ben was great. Super fast replies and immediate resolution. Honestly the best customer service I have had to date!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2025

Wen was very helpful - superb service

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2025

Nick was absolutely amazing. Knew exactly what he was doing and very quick to respond!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 10, 2025

Nice really helped me out a lot on multiple stores!

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 10, 2025

Nick from Customer support was great!

Using app

30 days

Total reviews

2

Average rating

5.0