QuickBooks Online
Sync your sales channel with QuickBooks Online
Rating
4.8
feedback
3,065
chart
#122
All reviews
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April 5, 2019
Great support from Adela! I needed help setting up the app and had a lot of questions. The app is working fine so far.
Hey Philippe! Thank you, we're so happy to hear Adela was able to get you set up with a good solution helpful to your business! If you have any further questions, you know where to find us :-) If it interests you, we'd love to feature the success of Postageink.ca on our website and social media platforms! Please contact us at [email protected] to arrange a little chat with our team. Cheers!
April 4, 2019
App works very well and they even have a online chat to support with any issues. Their support team is really fast and helpful. Last time Troy (Support Team) helped us solving all issues with excellence.
Thank you so much for your review of OneSaas! Really glad to hear that Troy did such a great job in helping you with your Shopify/MYOB connection :-) If you're interested in having B Free's success featured on our website and social media platforms, please send a quick email to [email protected] :-) We'd love to feature your business!
April 4, 2019
This app/company are both unresponsive. If you're a Canadian business, look elsewhere. Their integration will not work with multiple tax rates (provincial tax rates). Also, though responsive on email, they will refuse to call you when asked and fixes will take 2+ weeks. This is all very confusing to me because it worked perfectly fine with my trial? Also, they are an Australian company which will keep you waiting for a response.
Hi Eric, As we've discussed privately, we've given you a full refund on your yearly payment. It was very unfortunate that our support staff were unable to call you at a time that suited you. Our live-chat support staff are available 24 hours to accomodate our customers across the globe. In the meantime, our development team is in the process of debugging the issue around the grouped Canadian taxes. We will notify you as soon as the issues are fixed so we can get you set up on a new free trial. We'd love to give you the opportunity to try our update before subscribing to our paid service again. Best regards, The OneSaas team.
March 22, 2019
App works very well and is very straightforward to operate. We tried for a period of time but due to a change in our accounting system we had to cancel it but would definitely go back to it were we make changes to the accounting package which will enable us to integrate this app.
Hi there, thanks so much for your 5-star review of OneSaas! We're sad to hear that you needed to cancel the service due to your accounting system. Is there any way we can help? If you have any further questions please contact our support team who would love to assist you: [email protected] Best regards, Arfy Papadam OneSaas
March 13, 2019
I have started using this for over 6 months and in the beginning when the integration was under the "old version" , the stability and performance of the app is usually up to the standard with occasional minor glitches where manual work has to be done in Xero. However, once OneSaaS has moved to a new integration platform in February 2019, the quality of the integration has greatly diminished where it is creating a lot of extra workload and the level of confidence for the app has greatly dropped for me because there have been missing invoices that are not synced into Xero for unknown reasons until you contact support! In addition, the lead time for support to reply / resolve issues are much longer compared to 3-4 months ago. Product sync on the new integration is extremely poor, as the mapping of the products are not as customized as before. The product description on shopify is now being synced into Xero's product description, suspecting this is due to the majority of the users for this integration are pushing for this change so it is now done this way, where it is not suitable for minority users of the integration. Depending on your actual needs, this app could be useful or devastating to your workflow. Would still recommend this app as long as it's suitable to your company's workflow
March 11, 2019
Very intuitive set up and it has been running for several months with very few issues and minimal maintenance. Used to link a Magento and a Shopify site to Xero accounting system. Definitely recommend for ease of use.
March 1, 2019
I think this might be a good application if I can get it loaded properly. Very confusing on boarding, with very little support. I have been trying to chat with someone for support for a couple of weeks now. I will revise my review if they get me going and the program works well.
Feb. 26, 2019
App has freed up a lot of labour hours. Very responsive staff when you have technical problems as well. Marcks been a champ.
Feb. 11, 2019
Johnny from OneSaas is fantastic when you need a hand sorting things out with the configuration. I use OneSaas to connect to my fulfilment warehouse, and the only limitations at the moment have more to do with Shopify than OneSaas (i.e. being able to filter orders by location). Otherwise very happy with the app and the service provided by the OneSaas team.
Jan. 18, 2019
Ok so I thought Onesaas was going to be the answer to my problems. I sell products both online and over the counter. So my problem was tracking changing stock levels between shopify and my store. So I need an app to update stock levels between shopify and my accounting software. However Onesaas does not do this. At least not for Sageone. If I sell an item using sageone then Onesaas does not update shopify. I though initially it was me and the way i had it setup but I contacted support and they confirmed how useless Onesaas is.
Nov. 17, 2018
Saves so much time every week. Support is great. We use MYOB if you could import shopify merchant fees to a different location would make the process easier. Would give 10 stars if they could handle returns/refunds. at the moment we need to do it manually.
Oct. 22, 2018
This "integration" set ALL my inventory counts to 0, I lost sales for an entire day & now have to spend time and money doing inventory counts again... Customer service was no help, says an "Integration Preparation" email went out but I never received this nor did i see a warning or note where it says your QB's inventory count is the master inventory and to manually enter inventory into quickbooks before the first autosync. You would assume when integrating, that EVERYTHING especially inventory counts get automatically imported to your accounting software but no, it does not. For some reason you get skew #, name, everything else but the inventory count & pictures of each product in quickbooks thru oneSaas. This would not be such a big issue if they would at least allow you to restore your inventory counts or undo a sync but no they do not, neither does shopify.
Aug. 21, 2018
OK, so OneSaas WILL let you connect multiple Shopify stores to your accounts package (in our case Xero) BUT it won't transfer refunds of Shopify fees - you have to do this manually. Also bear in mind that if you have 2 or more Shopify stores you would ideally want the sales for each store to be allocated to a different sales code within your accounts package so that you can see which sales came from which store. Sadly OneSaas will only allow you to allocate all sales to single sales code so you have to go into your accounts package manually and move things around. OneSaas will however let you add a prefix to each order number to make this a little easier. So the claim on their website that OneSaas will completely automate your online sales isn't entirely true! That said their online support is excellent and questions are answered very quickly.
May 2, 2018
The support from Johnny at One Saas has been nothing short of amazing. Very quick to reply to my numerous questions while getting 3 Shopify sites all hooked up to one accounting system. Nothing was too much trouble. Everything was explained clearly so that we knew what we could and could not do and why. First class support. The app is working well for us too, syncing all our inventory across all sites every hour to avoid the embarrassing 'sorry we've already sold it elsewhere'.
March 8, 2018
Works perfectly, OneSaas support are helpful. Only limitation that we found annoying was you can't set up a workflow where OneSaas tries to push an order from Shopify to your accounting system (Saasu in our case) as a Tax Invoice first, then if stock is not available (negative value) then it will push it through as a Sale Order. You can only choose either to sync all orders as Tax Invoices or Sale Orders. Then you either have to go into our accounting software and manually change all the orders into Tax Invoices or wait for pre-ordered stock to arrive before OneSaas will push the orders into Saasu as Tax Invoices. Would give 5/5 if this became a feature.
March 1, 2018
Fantastic product and exceptional service. Onesaas Support is always fast and helpful to assist with any technical questions. The middleware has completely automated our inventory management and accounting syncing :)
Sept. 25, 2024
Would not want to be without it. Saves so much time every day. Paul made the upgrade very easy.
Nov. 28, 2018
TERRIBLE app - 'automate your business' - it does not do this at all! The integrations break down every couple of months so you have to continually check its still working. Right now nothing has been integrated for 3 weeks and their idea for a solution is to manually enter every individual invoice wasting so much time and money. I would not recommend this app at all!
May 7, 2017
Awesome App. Syncs everything automatically. Customer Support is amazing. Saves us so much time every day with Accounting, Logistics and Fulfilment. Can highly recommend.