QuickBooks Online

Very good support in troubleshooting the connector. Francis was very helpful.

Francis is very helpful to resolve my sync issue!

Rods quickly fixed my issue. What a wonderful chat support person!

WEN from customer support was very accommodating and answered my questions promptly. The integration process for this app was made very seamless!

I get a great support from Ben. He just see my struggling on my shop, he open the chat and help me fast and easy. I never see a support person so proactive!

1 Star – Massive Step Backwards from OneSaaS I’ve been using the QuickBooks Shopify integration since 2020 (previously via OneSaaS), and up until recently it worked reliably and did exactly what it needed to do. Unfortunately, since QuickBooks deprecated the OneSaaS connector and replaced it with their new native Shopify app, the system has become completely unfit for purpose. The new connector is a significant downgrade: Products are not mapping correctly VAT rates are inconsistent or incorrectly applied Payment methods aren’t assigned properly Customer data is no longer linked (everything is posted under a generic “Shopify customer”) Hundreds of transactions are left sitting in the integration queue requiring manual review This completely defeats the purpose of automation and has created a huge amount of unnecessary admin, not to mention confusion for both our bookkeeper and accountants. The most frustrating part is that the previous OneSaaS system worked perfectly well. There was no need to replace it with something far less capable. As a result, we’ve now been forced to move to a £50/month third-party integration just to restore functionality that previously worked flawlessly for free. That’s incredibly disappointing. There are clearly widespread issues with this new connector, with many other users reporting the same problems online. Please bring back the OneSaaS integration, or significantly improve the current app — because in its current state, it’s simply not fit for purpose.

Rhica was the best! She resolved a sync error that had been blocking my workflow. Rhica was updating me throughout the process and even answered the questions i had regarding the issue.

Nick was helpful.

Sherwin was great help and knowledgeable.

Francis was very helpful and answered all my pending questions.

Thank you Jenny for assisting me through the app, it requires some knowledge to get things going properly and to understand how it works so very grateful for her prompt assistance and help which extends beyond the app knowledge.

The customer service rep JENNY was so helpful

Rods - fixed the issue, quickly! really appreciate having a chat support available, that is a real person and not a bot! Thank you

It was great and I had excellent support from Sherwin when I accidentally made a mistake he was there to help.

Jas was quick and helpful! Their support is usually easy to access, as well as quick & efficient.

The app works fine overall. I especially want to highlight Ben from customer service, he’s been incredibly helpful and knowledgeable throughout!!

Ben was great. Super fast replies and immediate resolution. Honestly the best customer service I have had to date!

Wen was very helpful - superb service

Nick was absolutely amazing. Knew exactly what he was doing and very quick to respond!

Nice really helped me out a lot on multiple stores!