QuickBooks Online
Sync your sales channel with QuickBooks Online
Rating
4.8
feedback
3,057
chart
#214
All reviews
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Feb. 25, 2026
Had a few problems with information just not syncing properly and had no way to fix it myself. But Francis from support was super helpful and got everything done quickly.
April 18, 2026
Chelle helped us diagnose a few issues, and overall the support team is incredible, responsive, and generally happy to help. But they really are limited in their technical-backend know how. The problem here is that the application itself is laden with critical bugs and sync errors. After an internal audit, the connector missed over $4,000 in Shopify fees that it simply did not connect. We wasted roughly a full week of our accountants time trying to find various errors only to realize the connector simply is missing multiple entries. We opened a support ticket for: "Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit" Errors. It has been two months now and the support team is clearly perplexed and unsure of where to direct us because there is a major backend issue that has yet to be fixed. On the payouts, there is no CSV/ Export version to cross reference between the CSV from Shopify. There is also bugs on certain payouts which force you to review/ confirm every single order manually. We wanted to love this native integration and solution so much, but it simply does not work.
Feb. 25, 2026
The app itself could be more user-friendly and better defined in the settings. Jenny has worked wonderfully with me to help me understand the relationship between the app and QBO. Hours of work! Thank you, Jenny.
Feb. 24, 2026
Support is always responsive and friendly. I have worked with Francis and he is great!
Feb. 24, 2026
The integration isn't working, every time I reconnect the app it syncs only two transactions, and fails to bring any other transactions, and after a week I found the 2 "for review" transactions gone!!! Without shopify connector working properly this software is absolutely useless, any idea if there is a solution for this or if there's an update that I need to know about?!
Feb. 23, 2026
Yeah wow. What can I say. Intuit is a 105.90 billion dollar company and their apps are absolute horse sh... You guys should be ashamed of yourselves for rolling this pile of crap out on us. There is no fixing this. Burn it to the ground, revert back to the old app, or start again.
Feb. 22, 2026
The new app isn't performing as well as expected. Nick was super helpful in troubleshooting.
Feb. 20, 2026
JASMIN was incredibly helpful with resolving product syncing issues to get us back up and running quickly
Feb. 19, 2026
Nick was an amazing support person. The app got replaced by an "upgrade" which is VERY broken. Nick walked me through restoring my old version of this integration, which always worked fine. Saved my bacon!
March 4, 2026
We were able to update the inventory classification of the store product by the help of Rods of OneSaas. She was thorough and patient on looking on our different stores and finish the project. I appreciate the great service. I called again for a different issue and Jebran was great in helping me. He was quick to research our account and gave a quick suggestions. Great customer service though I hope the wait is not that longggg.
Feb. 19, 2026
Jenny was very helpful in navigating me through adjusting how Shopify transactions were pulled into my books.
Using app
Almost 4 years
Total reviews
3
Average rating
5.0
Feb. 19, 2026
Live chat assistant saved the day as the connector that syncs transactions was having issues since a major upgrade. I was able to get it resolved with the kind help of Sherwin who advised me that there was an active issue the developers are working on. The solution for now was to roll-back to the previous version and sync from the date of thee last successful import. Sherwin also kindly fixed issues with some transactions that could not initially sync using the old connector. I hope the new version get's fixed soon :)
Feb. 18, 2026
Sherwin jumped on and assisted and after noticing my account had some syncing errors that needed to be cleared! Fixed quickly and was very polite and professional
Using app
About 1 month
Total reviews
2
Average rating
3.0
Feb. 18, 2026
Francis was very helpful with getting my company's sync to QBO aligned again. Thanks to suggestions and proactiveness of Francis the data was restored :)