All reviews

Rating Breakdown

  • 5
    93% (2,643 ratings)
  • 4
    6% (166 ratings)
  • 3
    0% (14 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,846)
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5 / 5 Share

Sept. 26, 2025

Francis has been wonderful help. He known how to fix my problems every time he helps!!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

Francis was very helpful and patient while he set up the product correctly for us.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

I was having issue with syncing, it is quite complicated for an accounting newbie. The support staff (Wen), approached us proactively and offered help to fix our sync issues! It helped a tonne, very impressed!

Using app

8 months

Total reviews

3

Average rating

2.7

5 / 5 Share

Sept. 26, 2025

Francis was super helpful. I was just checking the status of the synchronizing when the chat popped up. This was great bc I noticed that the sync did not take place. Once Francis helped me with that they also recommended not enabling both the Order syncing and Payouts syncing as they've seen it cause issues with duplicate entries. That was good to know! They helped me make sure the payments were being posted and confirmed once it all showed up on my end. Very happy with their help. Thank you Francis!

Using app

8 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Sept. 26, 2025

Does what it should do, Had a slight issue but SHERWIN jumped straight onto chat and sorted it. Top man :)

Store

My Store

Using app

2 days

5 / 5 Share

Sept. 26, 2025

Haven't been using it that long but seems to be working well. Had a minor config issue that needed fixing between Shopify & QBO and Ben sorted it out for me.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

Ben from QB Connector was extremely helpful and knowledgeable about the system. I was looking at an 8 hour job to fix a long-running error, but reached out to the chat line and luckily was connected with Ben. He turned an 8 hour job into a 5 minute fix.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

Jasmin in the integration support was so helpful and helped me with my shopify integration issues.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

Rod was very helpful he was patient and kept working with me to make sure he looked at all possible ways to solve my issue. I am very pleased with how he resolved my problem, thank you Rod

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

Rhica was able to resolve my issue quickly. Very friendly and knowledgeable.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Sherwin was great help

Using app

3 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Rods was so helpful making sure my QB was connected correctly. I asked him A LOT of questions and he was very patient, kind and very knowledgeable!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

Jasmine was very helpful - very good customer support to help with the integration Sherwin was also very helpful with an issue I had with generating the correct invoice numbers

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Jasmin has been extremely helpful and patient whilst I have been setting up my integration which is now working as expected. Thanks also to Ben who has also provided excellent support, both are very knowledgeable and solved my issues.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Jasmin turnet out to be very helpful and patient. Thank you Jasmin!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Nick was extremely helpful in assisting me sync 240 transactions dating back to 5 months prior.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Nick was very helpful! Solved my problem extremely quickly and plugin is working great.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2025

Rods was great help! very helpful and helped me resolve all the issues i got. Thanks !

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2025

Thanks SHERWIN for the support!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2025

Quick, to the point and with human to human approach... That was Ben - the Best :)

Using app

About 4 hours

Total reviews

1

Average rating

5.0