QuickBooks Online

Jasmin was extremely helpful and patient and assisted me with all my queries. She was concise and specific and also answered questions I did not think to ask.

Jasmin was great help! So glad it was not a bot. Helped work through my issues and answer any queries we had with integrating Shopify with Quickbooks. Very clear and concise explanations.

Francis was incredibly helpful and efficient! Best experience I've had with support yet!

Jii & Sherwin were great, super helpful to get things done.

So easy to get help in the Chat. Kate was able to help us set up one of our team members to have access.

Thank you Sam for your help. Great app with great technical support.

Great experience with Francis!

Francis is a wonderful support help. She went way beyond what she needed to helping us with our issue. Thanks, Francis!

This app is amazing! The technical help is also really good! I chatted with Hensleigh and she was so helpful, charming, and knowledgeable. Hensleigh did everything possible to fix my issue and was very patient and understanding. I would recommend this app to anyone who uses Shopify!

Nick was very helpful. took time to understand my issue

this app is so incredibly helpful in syncing our orders between shopify and qbo, save so much time. they are quick to resolve issues, I just had a very helpful interaction with Sherwin, thank you :-)

While the app recognizes the deposits, it doesn't record the sales tax. Why would an accounting company make an app that doesn't record sales tax on the transactions.

On my first day using QuickBooks Online for my business, I quickly noticed that the numbers literally were not adding up. Gross amounts were showing lower than net amounts, fees were missing, and several transactions were not categorizing or reconciling correctly. Needless to say, it was frustrating trying to sort through everything as a new user. I opened the chat support box and was connected with Nick. From the very beginning, Nick was professional, patient, knowledgeable, and incredibly easy to work with. He took the time to explain what was happening, walked me through the issues clearly, and helped me better understand how QBO and Shopify integrations function together. What stood out most was his calm and helpful attitude. He never made me feel rushed or dismissed, even with multiple questions. If all customer service representatives were like Nick, customer support everywhere would be a much better experience. Thank you again, Nick, for your professionalism and excellent support.

Great Support. Thank you Sam!

Had some help from Chelle today. Friendly professional service. Thanks for your help

Thank you for your great help Nick..

I've been having a few issues with confirming and Chelle has been able to help with any and all issues. Thank you Next day a very small issue and Ivy was able to assist with great ease. Same day Sam was helpful in updated information on my ticket.

After a day of frustration I chatted with Jeb online and he sorted my syncing issues quickly.

Valerie and Sam have been responsive and helpful so far, but we are long way from fixing my books after I did the suggested upgrade 6 months ago and have been getting duplicate and often incorrect transactions synced to my QBO. We have a lot of clean up to do, but hopefully they can get it sorted for me.

Vinny was very helpful with my sync issues.