QuickBooks Online

Feb. 6, 2026

Working with Francis on the customer support side has been great, as it sounds like they are constantly innovating and adding functionality to handling invoicing versus sales receipts, and was also given recommendations on how to best handle situations for month end close reconciliations.

Feb. 6, 2026

Just had the best customer service with Shopify chat. Sherwin was prompt, patient with me and solved all of my syncing issues. Makes me want to work even more with these great companies. Thank you Sherwin Chris

Feb. 6, 2026

Jebran has been great

Feb. 6, 2026

After being forced to a new connection that does not work Jebran kindly rolled back my connection to the old onesaas version - his efforts are appreciated. What geniuses in the higher ups thought that this new connection should be pushed without testing needs to be fired and they'll get a zero stars review but Jebran was helpful and the 4 stars are for him!

Feb. 5, 2026

Chelle from the chat helped me navigate an app integration. It was a great experience and was able to get to the root of my problem.

Feb. 5, 2026

Jasmin was great!

Feb. 5, 2026

Very friendly staff, always ready to help. Special thanks to Jasmin for helping out with our sync issues.

Feb. 4, 2026

Francis was able to help me with fixing shipping and discount line items that were missing in Shopify. There is still some other issues with Shopify not syncing over all selling fees, etc. correctly and he escalated the issue.

Feb. 4, 2026

Our Shopify-Quickbooks connecter was offline. Support rep RODS got us back up and running in under 5 minutes.

Feb. 4, 2026

After having issues with my Shopify to Quickbooks integration, I was happy to receive a helping hand from Jebran in the QB integration Chat service. They were very patient and able to help me resolve the challenge right away. It was nice to be able to speak with a real person right away! Great service. Nate

Feb. 5, 2026

I spent the entire day in support with Angel, who truly lives up to the name. They persevered and were able to piece together a workaround that let me return to the legacy version, which I really appreciate. Unfortunately, the reason I needed help at all is that what was once a great app has taken a serious step backwards after the forced update. Please, if you haven’t updated yet, I strongly suggest holding off until these issues are resolved.

Feb. 3, 2026

RODS was great. Quick user error fix

Feb. 3, 2026

The wait time was a bit, but it is understandable. Sherwin fixed our issue and was very helpful

Feb. 2, 2026

This app is terrible, really bad transition to completely new accounting system. Do not recommend using Quickbooks and we are seriously considering switching if people have recommendations.

Feb. 2, 2026

Intuit forced a migration from the legacy Shopify connector to this new sync, and it is completely broken. Instead of posting sales properly, it routes every Shopify order into the Banking Feed, requiring manual acceptance one by one. Worse, none of the transactions can be accepted. Every attempt fails with a generic “Something isn’t working” error. Refreshing, reconnecting, or remapping does nothing. This is not user error. It is a backend failure shipped to production with no rollback option. Once migrated, you are stuck unless you fully disconnect and move to a paid third party app. The result is -sales stop posting to QuickBooks -books silently fall out of sync -accountants waste hours troubleshooting something that cannot be fixed -businesses are forced into paid tools just to restore basic functionality This app should not be live. If you rely on Shopify to QuickBooks syncing, do not install this.

Feb. 2, 2026

Francis was a great help to me and helped me resolve my integration issue. 5 out of 5 stars for technical support.

Feb. 4, 2026

**UPDATE 4th Feb 2026*** 02 Feb 2026 - Five Stars for Shopify Staff in help in resolving this issue! Jasmin was great today, took me through the query I had and helped me resolve step by step. Came back to Shopify after a discussion with QBO and spoke to JENNY to check the feedback from QBo, she was amazing and got me to a point we were near resolving and moving back to the old connector. 03 Feb 2026 To complete the process of moving to the old connector I spoke to Jebran, obviously a lot is going on with the issues around the new connector. Once Jeb had caught up with the trail of discussion he reassured me he was able to completed the process started by Jenny. To the developers - no stars to the developers due to the stress and additional work caused. It would be good to have some communication on what has happened how it will be rectified and how you are moving forward. What compensation will be given to companies for the time spent resolving these issues. The additional work in resolving payments and collecting monies and reconciling. I agree with the comments left by previous reviewers. 04 Feb 2025 Thanks to the support team we are successfully back to the old connector. We will need reassurance to move in future to a new connector based on the experience we have had with this move. This has caused considerable additional time to resolve (over a week) and delays in the collection of payments. The impact on business is significant, with no communication from yourselves to advise or reassure.

Jan. 31, 2026

Great help from Sherwin in helping me resolve the errors. Thank you!

Jan. 31, 2026

SHERWIN helped me resolve a Shopify to QuickBooks synchronization issue. He was kind, very clear with the information, and his service was very, very fast. Thank you.

Jan. 30, 2026

Wait time was so very long but Franics was helpful to the end. Something wrong with the integration with several companies and a pain to delete and re-sync. Takes a lot of time to fix for something that should work perfectly. Five stars for Francis but only 3 for the app.