All reviews

Rating Breakdown

  • 5
    93% (2,661 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,864)
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5 / 5 Share

Oct. 20, 2023

I have dealt with Sherwin many times as I've incurred syncing errors and Sherwin responds instantly, is kind and courteous and resolves my issues in minutes. That kind of support is really hard to come by these days and makes a huge difference in running my business. Support is really, really important and is outstanding.

Store

At Home

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

ROM was fantastic Quick and helped me get set up Great Integration

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

We had an issue with or sales from shopify pulling through to Quickbooks and after a couple of failed attempts i finally was connected to Ben who knew exactly what the issue was and resolved straight away he's been an absolute godsend. I just want to say thank you so so much

Store

Nevaeh

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

David and Lori were super helpful! Works great

Using app

About 2 hours

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 18, 2023

Ben is a fantastic person to help my data transfer from Shopify to Quick online.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Amazing customer service. I had to use live chat help and BEN was there immediately and solved my issue so quickly. I was so happy.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Thank you for the great experience Sherwin!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

We had an issue with syncing between shopify plus and qbo. I chatted with David who was really helpful and very patient with me. All sorted within a few minutes and all the syncing errors fixed and corrected for future transaction.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Très bon service pour toute l'aide donc j'ai eu besoin. Réponse rapide et précise. Merci à Sherwin.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2023

David was great. Very thorough. Thanks!

Using app

20 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 13, 2023

David was a gem helping me make sure my integration was seamless and that Quickbooks would have all relevant data to help with tax time. Fantastic support!

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 13, 2023

Rom was very helpful and fixed my errors promptly, great service. This is the second time Rom has helped me with my problems always helpful and patient. He has sorted out my syncing with quickbooks online Shopify, mostly of these are my mistakes setting up the app in the first place.

Store

Fervour

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

Ronnie was a life saver! Just helped me seamlessly set up my first Shopify integration into QBO and it was so easy! I literally just had to answer a few guided questions regarding account mapping and he handled all the rest! I was super stressed about trusting myself to set this up without making a mess and Ronnie easily just handled it! 10 out of 10 -- five stars is not enough! Oct 19-2023: Logged on today after received a notification that there was an issue with the sync. As soon as I logged on Sherwin was there to assist with correcting the tax codes that were giving me grief. Sherwin was very knowledgeable and was able to answer questions and provide additional information to help me from a making what would have been a really mess -- changing the import style to deposit/ payout instead of order! Thanks Sherwin!!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

Thank you Sherwin for the fast response, very professional!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

I have been using QuickBooks for seven years and have two sites. One is on Shopify, and we use this app to sync with my Shopify store. The chat support is excellent, and today, I chatted with Troy, who knew exactly what my issue was, and we resolved it in no time. This is why I am still a QuickBooks customer. Well done troy

Using app

7 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 10, 2023

This app has been a lifesaver when dealing with syncing transactions from Shopify to Quickbooks Online. The support has also been great. When I ran into trouble, Ben was there to help me in less than a minute and resolved my issue right away!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Great Customer Service. Sherwin was able to fix my issues quickly so I could get back to business.

Using app

Over 5 years

Total reviews

2

Average rating

4.0

4 / 5 Share

Oct. 10, 2023

Ben helped me resolve syncing issues with my account and made sure that they would not continue happening.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 10, 2023

The customer support from QuickBooks Online International, especially Sherwin and David, has been outstanding. They were quick to respond and extremely knowledgeable, making it easy to navigate the Shopify integration. Their exceptional service adds tremendous value to the overall user experience. Highly recommend!

Using app

4 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

This makes integration with backend accounting a breeze. Works really well and a kind of killer feature for quickbooks. Support is great - available, fast response and have never failed to solve my issue on first contact. Clarisse today was super helpful for the 4 minutes it took to diagnose and resolve an error. All in all I had an issue for under ten minutes which is awesome.

Using app

4 months

Total reviews

1

Average rating

5.0