All reviews

Rating Breakdown

  • 5
    93% (2,661 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,864)
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4 / 5 Share

Oct. 9, 2023

Rom works great with me in rectifying my Online global issue that i was having linking the shopify app with. Perfectly assisted, ease my headache and stress.

Using app

About 1 hour

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 9, 2023

Rom (Support) was very helpful in resolving a sync issue that we had encountered. Thank you Rom!

Using app

Over 3 years

Total reviews

4

Average rating

3.8

5 / 5 Share

Oct. 6, 2023

Mr.Paul (Customer Support) was great and very helpful man. I was problem in sync Shopify and QB. He can help within a few minutes to solve the problem. Thank you Mr.Paul.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

As always my experience was the best. The support team goes above and beyond. Today I was assisted by Sherwin. I have been so impressed with this app I wanted to make sure I could install for a new client. Unfortunately I couldn't see it as an offering but Sherwin was very kind and stayed with me until my app was installed.

Using app

13 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2023

Ben was quick, efficient and personable in helping me resolve a lengthy problem with Quickbooks (and connecting it to Shopify). I highly recommend him and this Shopify connector app. It is so nice when you find someone knowledgeable and helpful who can solve your problem. Thank you Ben!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

Ronnie quickly sorted out our initial teething problem and now we are up and running, saving time on entering information and taking out human errors in transfers. Thank you.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

I was having trouble synching and I got on the chat with Ben and he had my issues sorted out within a few min. Great Support!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

I had a bit of an issue setting up the integration and Sherwin in support responded almost immediately to my request. He was very helpful and resolved the issue the same day.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

A big thank you to Rom for helping us sort out our invoicing issues. Rom was incredibly patient, very helpful and extremely informative. We now have a clear invoicing strategy moving forward. Well done QB for sharing ROM with their customers.

Using app

6 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 3, 2023

Rom has been super prompt and quick at identifying my issue and in providing a response. He made sure I was good to go before closing the chat. I like it when issues are resolved promptly.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

I had an issue syncing he products so I initiated the web chat. This guy Paul helped me throughout the process & resolved my issue in no time. Great Customer Service.

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 21, 2024

David is an absolute superstar! I was facing a dilemma and reached out to him for assistance. To my astonishment, he swiftly resolved my issue in less than a minute! His efficiency and expertise are truly commendable. David has set the bar high for exceptional assistance, and I'm genuinely impressed with his promptness and effectiveness. Kudos to David for being an outstanding helper!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

David was very helpful and knowledgeable. We have managed to fix all the issues within the minutes. Thank you so much!

Store

DAPHINE

Using app

8 months

Total reviews

5

Average rating

5.0

4 / 5 Share

Sept. 27, 2023

Clarrise helped me or assisted on what to do after integrating the apps, and she's very helpful. Now i need to try and wait if my expectations to the apps to my QBO will meet my expectations as still currently syncing.

Using app

21 days

Total reviews

3

Average rating

3.3

4 / 5 Share

Sept. 26, 2023

The apps does have some functionality issues for me but the support is amazing. I worked with Ben who seamlessly helped to fix my issues and get me sorted. He was efficient and thorough

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 26, 2023

Faced an error in syncing data from Shopify to Quickbooks but their customer service was very helpful. Customer service ROM assist me to solved the problem easily and also give a few suggestions on the sync settings. Thank you again for your great service.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

I would like to give a shout out to Rafael and Sherwin for their incredible support. Earlier I had been using the wrong configuration. They were patient and understanding. Help was immediate and solved the issue! Thank you! I would totally recommend using this app as long as you use it correctly. :)

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

Rom was amazing at helping me sync my Shopify account with Quickbooks. I didn't think it would be possible on live chat but Rom was very good at problem solving and shared some screenshots whilst working on the back end. Now all my Shopify orders flow through nicely into Quickbooks! Well done Rom!!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Sherwin was very helpful and patient today. We finally got my Shopify store and QuickBooks synced. Sherwin answered all of my questions and made sure I fully understood what we were going to achieve. Thank you Sherwin.

Using app

6 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Sept. 18, 2023

Customer Service was fantastic! The Product is not intuitive by nature, however, Customer Service Support was responsive to my issue. The Support Representative, Ben, was exceptionally knowledgeable and very dedicated to resolving my Connector issues. Ben checked with me EVERY step of the way, and he boosted my morale getting through the Connector application process. Thank You, Ben!

Using app

Over 1 year

Total reviews

3

Average rating

4.3