All reviews

Rating Breakdown

  • 5
    93% (2,663 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (20 ratings)

Reviews with Text

  • 100% (2,866)
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5 / 5 Share

Dec. 5, 2022

I use this app to sync my Shopify transactions with Quickbooks Online. Whenever there is an issue with the syncing, I Chat, and issue is fixed immediately. Troy was a great help!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

DEAN was really helpful in guiding me through implementation. I would not have been using this app without his help.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2022

Amazing service. Lori was a huge help to me! Once of the best customer service experiences. She help me with a lot of questions. Very professional and helpful.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2022

I used this app to synch my sales into Quickbooks. Thank you Clarisse for helping with the issue in synching. Good product and excellent support with fast customer chat service.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

The app and the support team are fantastic!!!!!! Thank you SHERWIN!!!! Always so easy to work and quick to respond.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 30, 2022

I use this app to sync my products and transaction with QBO. For the most part, this program works. However, every once in a while a weird error will show up that they have to fix on the back end. Overall, I am pleased with it for the most part. Today, my support specialist was Ben and he provided excellent customer service and resolved the issues for me. Thank you, Ben!

Using app

8 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 30, 2022

Great service provided by ROM. He assisted me with a sync issue we were having and explained how it worked.

Store

KAMERAZ

Using app

9 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 29, 2022

Dean was very helpful!! A lot of knowledge about about the system. I needed to sync the information from Shopify to QBO and he helped me.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

I used this app to help make transferring info to my QBO. Ben was very helpful and easy to work with!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 11, 2024

Sherwin was very helpful today, thanks!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 29, 2022

I am totally new to any bookkeeping and this app, and their support team and Lori walked me through any issues I do not understand. Making it effortless . I am totally grateful

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Customer support was great!! I was brought into this project to figure out what needed to be corrected. Ben & Lori were great (I got disconnect so I had 2 support team members). They were patient and kind and helped me to get this figured out

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

Reliable app and excellent customer support given by Sherwin. It does what it promises to do. I recommend it.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2022

Great Support. Worked with Paul, started the chat and he was there in a minute. 15 minutes later, he had helped me clear and sync about 3 months of backlog. Great attitude and problem-solving qualities.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2023

Excellent service from Paul today. Helping me with a problem I have been trying to resolve. Thank you very much.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2022

Had some issues with the connector with one product, due to an error on my end, David was brilliant in solving the issues and took the time to understand the problem and correct it.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

This app is great, when you have an issue they are able to resolve so quickly and efficiently DAVID helped me today and was fantastic.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2022

Had a syncing error and Ben helped me through to solve the issue. Very heppy with how Ben gave me one-on-one help to solve it.

Store

GATR

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

11/27/2022: I tend to be skeptical when it comes to online chat tech support. However, I was lucky to get Dean. He was able to fix the errors I was experiencing and tackle a few errors that were hanging out there. UPDATE 12/8/2022: I tried the Chat feature again and got Lori. Once again I was pleasantly surprised with the level of customer service. It was quick and easy to get my questions answered and the errors fixed.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2023

Had, some advanced issues that needed tech support, and Dean helped me work through to solve the issues. I'm a very happy chappie, and my accountant will be too. Returned to need service again, Ronnie helped me solve the issue and had me on my way again in less than five minutes. Very happy with the service.

Using app

6 months

Total reviews

2

Average rating

5.0