All reviews

Rating Breakdown

  • 5
    93% (2,663 ratings)
  • 4
    6% (165 ratings)
  • 3
    1% (15 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 100% (2,867)
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5 / 5 Share

Oct. 27, 2022

Dean was super helpful in resolving a duplicating issue I had within the system. Totally took care of my needs!

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 27, 2022

Ben from the helpdesk, sorted out my data transfers issue extremely fast - great service and knowledge.

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

David was patient and extremelly helpful in getting my issues resolved. Quickbooks connector is the most efficient way to manage my stock levels across multiple channels

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

App works as it should, just be sure to set your sync date properly as you cannot import historic data without the help of customer service. I had to go this route and Dean helped me get it done. Thank you Dean!

Using app

2 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Oct. 25, 2022

sherwin helped a lot with product sync as i had many issues in the past. but all works now and they are fast

Store

MECHALI

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 24, 2022

This app has been very helpful with syncing our Shopify sales transaction data (including product line item details, sales tax, discounts, promotional merchandise) to QBO for us. We've had issues with the sales tax mapping on multiple occasions; Shopify is somehow permitting the customer's "ship to" city address to create new tax mapping codes within the Connector app settings, which do not accurately represent how we collect sales tax based on our business shipping address, or transactions sync to QBO as if no sales tax was collected. This has created errors that I have to make manual corrections for in QBO, while also reaching out to the Connector app support staff for assistance. Rom helped me this last time to correct the sales tax issue and was able to re-sync a transaction so that it was correct. He was very patient and investigated the issue thoroughly, going back into the history of my prior support tickets to find the best possible solution. Fingers crossed this will continue to work for the long term!

Using app

4 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 24, 2022

Paul was extremely helpful with getting the syncing process analyzed and configured to work best for our company. He was very impressive and worked fast not to take up too much of our valuable time.

Using app

6 months

Total reviews

13

Average rating

4.5

5 / 5 Share

Oct. 24, 2022

The APP is more than excellent, Technical, Integration, Support team especially Ben. Highlly recommended

Using app

6 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 21, 2022

Still getting to grips with the app but the chat support is very welcomed and helpful - thanks Ben!!

Using app

About 23 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 21, 2022

The app does a great shop to sync shopify & QuickBooks. I especially love the support help which is soo quick and very friendly. By chat or mail, they are responsive and fast. Amazing experience with them

Store

Nataoka

Using app

23 days

Total reviews

3

Average rating

4.3

5 / 5 Share

Oct. 21, 2022

OneSaaS (Karol especially) are awesome, honestly support helped me get 3x stores connected to quickbooks over the course of 2 hours with no issue. Super helpful and guided me through, syncing payment methods before loading in payments. can't recommend enough this enough.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

OneSaas support chats are awesome. I'm connected with a support specialist within minutes (at most) and they are always helpful. Sherwin resolved our problem in short order just today.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

An essential app that connects you to a powerful website, Quickbooks. I had issues setting it up to work, I spoke with Dean through the online chat window and he helped me solve every problem I had! Now I can relax and have all my Shopify orders automatically synced to Quickbooks Online. THANKS DEAN

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2022

Recently Rom helped me with an issue. All of the people through their chat have always been super helpful.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

The app has been easy to use and the support team via chat has been super responsive. I had a great experience with Sherwin.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2022

Had a little snag when we made some product edits in QB. Got on a support chat with Rom and they fixed it in under 5 min. Back up and running super quick. I couldn't be happier with the customer service when things go wrong.

Using app

3 months

Total reviews

1

Average rating

5.0

4 / 5 Share

July 6, 2023

We used OneSaas to import sales from Shopify to our QBO account and it was a huge help. Customer support in the app is very responsive & helpful. Today I worked with Sherwin who was courteous and capable. Updated - 7/6/23 - I continue to have wonderful support from the chat representatives. Today I worked with David and my problem was resolved quickly and completely.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 17, 2022

We had a very good experience with Qbooks Support today. Sherwin was very helpful in resolving our account issues. Very fast and efficient. Thank you very much!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2023

Needed help to resync my QUickbook app with shopify and Sherwin is a Godsend. He is very professional and effective. I have a pleasant experience today.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 14, 2022

Gran Solución, y excelente atención por parte de Paul. Resolvió todas nuestras dudas. Y además nos hizo sugerencias muy buenas para mejorar nuestros reportes. Gracias

Using app

About 1 hour

Total reviews

1

Average rating

5.0