Recart: SMS Marketing + AI
Recart: SMS Marketing for Shopify (Text Message App)
Rating
4.8
feedback
5,471
chart
#4,239
All reviews
Rating Breakdown
Review RSS Feed
May 7, 2019
Insanely great app, and the support even better. Beyond its value as an app, the entire team is wonderful
Hi there, Thank you so much for your positive review. We are happy that you are satisfied with out product. We wish great success to your business. Let us know if you have any questions. :)
April 29, 2019
Great app so far, though wish there was lot more customization to the shopify widgets (color, font, text, placement, etc)
Thank you for your review and feedback, we appreciate it a lot. :) We'll make sure to forward it to our product team. If you have any questions, please feel free to contact us, we are happy to help.
April 20, 2019
je suis extrêmement déçu du service client ! ils sont bon qu'a envoyé des pages et ne résolve pas les problèmes, pourtant il y' a réellement un beug, aucun de mes amis n'a réussi a s'inscrire ! Et meme pire j'ai perdu de l'argent avec cette APP , a chaque fois que je l'active cela perturbe les clients qui ne reçoivent pas leur code promo ....
Thanks for your review, we really appreciate the feedback. :) I just answered your ticket, as we are working on your request the best we can. Could you please reply back? We would love to solve it for you, so that Recart can bring your subscribers and extra sales. :) Thanks, waiting for your reply.
April 19, 2019
Just started using this app on my shop which is not live yet. Many features are available, I didn't test everything yet but these are different ways to get subscribers for sure... The support was really responsive and helped me to complete the app translation. Great experience so far !
Hi there, Thanks for your review, we appreciate it a lot. :) I hope you had time to experience with all of our feature. Please let us know if you have further questions, we are grad to assist. :)
April 17, 2019
The app subscription tools does not work for the safari browser or the instagram browser which make it too useful for mobile heavy traffic. The Subscription tool is supposed to detect the customers facebook login so they can easily subscribe, but instead it asks them to enter their username and password on a separate page which of course hurts conversion a lot.
Thanks for your feedback, we appreciate it. :) I just checked your ticket with us and it seems that this issue was solved. We are happy to help you further if you need us. You can message us on your Recart dashboard and our support team will be with you as soon as possible.
April 12, 2019
I definitely enjoy using this app with my shopify store. Recart has helped me recover abandoned carts and it has been financially beneficial for my eCommerce store. That's just one of the many features that they have available for me to make profits and also gain more repeat customers.
Hi there, Thanks for your review. :) We are always happy to help, so don't hesitate to contact us if you feel like it. :)
April 5, 2019
Awesome app, very helpful customer service, increased my conversions dramatically!! I highly recommand it
Yay, that's great news. :) Thanks for your honest review, we are glad that Recart helped your business. If you have any questions, please don't hesitate to contact us. :)
April 2, 2019
Hey, very nice app and a very reactive support with incredible advice. I recommend to use this app. Definitely worth it.
Hi there, Thank you so much for your feedback, we appreciate it. :) Please feel free to contact us if you have any questions. :)
March 30, 2019
Long story short it's really Great App, Great Customer Service, recommend this to all new shopify store owners
Hi there, That is great to hear, thanks for your feedback. :) Please feel free to contact us if you have any questions. :)
March 28, 2019
Not only is this app amazing and SO important to an online business, but the customer service is seriously the best i've experienced ever! Especially Zsofi! I only have positive words for this company! :)
Thank you so much for your review!
Dec. 29, 2020
I just downloaded the app again, Barbara went the extra mile and had the app fully reset for me as I was having issues with old coding showing up on my site. This successfully was cleared out and then Barbara walked me through step by step how to fully set up Recart. I hope to get many people signed up that will eventually lead to more conversions down the road. Thanks so much to Barbara! You are the BEST! Much appreciated.....
Thank you very much!
March 21, 2019
Amazing Support, Not tried the app yet but i'll for sure! And i'm sure it will be so great. Thank you so much
Thank you!
March 19, 2019
Easy to use and well designed app. Customer support is fantastic when/if you need it...though you probably won't.
Thank you very much!
March 14, 2019
Simlpe to use. Have it all in 1 app than the other brands who split it to many apps. Very fast customer service - replyed within less 10 mins.
Thank you!
March 9, 2019
Very good app! Customer Service is always available! they do a great job! it's definitely worth the money.
Thank you so much!
March 7, 2019
This thing has been a real piece of $#@% so far. Tried to uninstall and reinstall a few times (I keep getting emails that I'm getting charged again even though I follow the way their support articles tell me to do it). Nothing is rendering properly. Customer support hasn't responded via live chat. Feeling like a scam.
Thanks for the review, we always appreciate the feedback. :) Even though our support team is not available 24/7, we always do our best to respond as soon as possible - as we did in your case as well. The extra charges that happened after you activated your paid subscription multiple times had been refunded. As per our conversation, the subscriber tools didn't render because the browser cached the old settings, which was solved by opening a new incognito window. Please don't hesitate to contact us in the future in case you need any help! :)
March 7, 2019
Great customer service!!! Thomas and his team were able to resolve a connection issue with Facebook in a timely manner. 100% recommend!
Thank you very much!
March 6, 2019
Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.
We are sorry you had a bad experience with our app and we hope we can clarify the things which weren't working properly for you during your tests. Please know that Facebook currently doesn't support Safari for its Messenger plugins. But don't worry, your users can reach your store via the Facebook in-app browser where the plugin will appear properly and since mobile traffic is directed there, this shouldn't affect your conversation rate significantly. The mentioned pop-up window for the Messenger Widget is only showing up - during the opt-in - if your visitors aren't logged in into their Facebook accounts. We have also contacted you via email but we haven’t heard from you. If you would give another try to Recart, we would be more than happy to help you set up your account properly in order to get more revenue and subscribers.
Feb. 25, 2019
Very friendly and fast customer service ! I am very satisfied with the App! Sehr freundlicher und schneller Kundendienst!
Thank you! Vielen Dank! :)