ReConvert Upsell & Cross Sell
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell
Rating
4.9
feedback
5,353
chart
#52
All reviews
Rating Breakdown
Review RSS Feed
Dec. 19, 2024
charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD
Dec. 17, 2024
This app charged me USD 29 even though it wasn't in 'active' status and had not generated a single dollar for me. I requested a refund and was denied. It's outright theft. There should be no charges if the application is not ACTIVATED
Hi S, Thank you for sharing your feedback and bringing this to our attention. We’re sorry to hear about your experience. Our system operates based on the subscription status within the Shopify app store, and charges are applied even if the app isn’t actively generating revenue, as long as it remains installed. That said, we completely understand your frustration and want to help resolve this for you. Our team has already reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution. We truly value your business and hope to turn this experience around for you. Best regards, Avraham Customer Success Director ReConvert
Dec. 9, 2024
I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement. A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired. While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability. For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.
Hi Talis Thank you for sharing your feedback. I'm truly sorry to hear about your negative experience with our app and our amazing customer care team. While we take your concerns very seriously, especially regarding billing transparency and communication, I've reviewed that chat you've had with the team and can only say they've been totally professional and were there to help you every step of the way. It seems there may have been a misunderstanding about how our pricing is structured, which combines your store’s total order volume with 0.75% of the additional revenue generated by ReConvert. I will be reaching out to you directly to sort this out and provide a clear breakdown of your charges. I promise to do my best to resolve this for you and ensure everything is accurate. Thank you for giving us the opportunity to address your concerns and improve. Best regards Avraham Customer Success Director
Dec. 6, 2024
with regret donot usefull anything from it
Hi Pink Life, I was truly surprised to see your review 😟, as most of our merchants find exceptional value with ReConvert - many even achieving over 4000% ROI! 🚀 It looks like you didn’t complete the 30-day no-risk trial or reach out to our 24/7 customer care team for assistance. From what I can see, you installed the app on 21 November 2024 and uninstalled it the same day, then reinstalled it on 2 December and left a review shortly after. I’m genuinely confused... 🤔 We’re here to help you succeed and ensure the app works perfectly for your store. Leaving a review like this without fully exploring the app or allowing us to assist isn’t helpful to you, us, or other merchants who rely on accurate feedback. If you’re open to giving ReConvert another shot, we’d love the chance to help set you up for success. 💪 Feel free to reach out anytime - we’re happy to support you every step of the way! Best regards, Avraham Customer Success Director
Dec. 1, 2024
Very bad support. Very slow responses. I had a technical issue and waited more than two days, and still, no one assisted.
Hi Manga Sketch, I’m sorry to hear about your experience. Customer support is one of the most valuable and loved parts of the service ReConvert provides, and we pride ourselves on offering a level of support and dedication unmatched by any other app we know of in the market. That said, I understand how frustrating delays can be. Bugs do take time to resolve, but I assure you that your issue was logged promptly and is in progress. Were those two days a weekend by any chance? Please know we are working hard to resolve this and truly appreciate your patience. I’ll also be reaching out to you personally to make sure your issue gets the attention it deserves. Best regards, Avraham Customer Success Director
Nov. 9, 2024
Hi A, I'm sorry to see your 1* review. I've reached out personally to see what went wrong and to make things right. Best regards Jordan Customer Care Supervisor ReConvert
Nov. 5, 2024
Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.
Hi, I'm sorry to hear you’re unhappy with our pricing. While of course it's your choice which apps you choose to use (and whether that includes our own!), I'd like to address your concerns directly and make things right. I'll reach out to you personally to help resolve this matter. Best Avraham Customer Success Director ReConvert
Nov. 3, 2024
Charged me for over a year when the app was never used. They won't refund for it, for some reason, despite no usage at all.
Hi, Thank you for your feedback, and I’m really sorry to hear about the issue you say you've experienced with charges. I'm going to reach out privately to assist and to get to the bottom of what went wrong for you. Best regards, Avraham Director of Customer Success | ReConvert
Nov. 1, 2024
Completely un-user friendly. The quick set up has been removed so it required a confusing manual set up only. The help videos they offered still referred to the quick set up and so completely unhelpful.
Hi, Thank you for your feedback, and I’m really sorry to hear about the difficulties you experienced setting up the app. Our 24/7 support is available to assist with getting set up. There is a very quick on-boarding wizard that helps the majority of our merchants get setup. I'm going to reach out privately to assist Best regards, Avraham Director of Customer Success | ReConvert
Oct. 18, 2024
Hi We’re sorry to see your 1-star review, especially since it seems there may have been a misunderstanding. From what we can tell, you didn’t get a chance to fully explore the app’s features, and your only interaction with support was an emailed question about pricing, which we promptly answered. You then chose to leave a 1* review. We’d love the opportunity to work with you further and help you make the most of ReConvert. Please feel free to reach out, and we’ll be happy to assist in any way we can. Best regards, Avraham Director of Customer Success | ReConvert
Oct. 16, 2024
You should clearly say that in order to use this app for a checkout-upsell, you have to be using the Shopify PLUS plan for 2.300$ per month.. You wasted my time.
Hi, Thank you for your feedback, and I’m really sorry to hear about your experience and that you feel your time was wasted. I want to clarify that ReConvert fully supports all Shopify-supported features, including checkout upsells. However, it’s true that Shopify limits certain checkout functionalities, like using checkout upsells, to Shopify Plus merchants due to their platform restrictions, not our own. We always strive to provide a clear experience, and we’ll definitely take your feedback into account to make sure this information is more visible. I’m sorry for any confusion this caused, and if you have any questions or need help with another feature that doesn’t require Shopify Plus, we’d be happy to assist. I'm going to reach out privately to assist Best regards, Jordan Customer Care Supervisor | ReConvert
Oct. 13, 2024
Die App ist mit Vorsicht zu geniessen. Sie wurde geupdated und auf einmal waren vier Flows aktiv, die ich gar nicht wollte bzw. mit unserer Logistik abbilden kann. Keinerlei Information, nichts. Unglaublich
Hallo D, Danke, dass Sie uns darauf aufmerksam gemacht haben. Es tut mir wirklich leid, dass das jüngste Update für Verwirrung und Frustration gesorgt hat. Ich habe mich bereits direkt an Sie gewandt, um das Problem zu verstehen und alles wieder in Ordnung zu bringen. Ich werde auf jeden Fall mit Ihnen zusammenarbeiten, um das Problem zu lösen und sicherzustellen, dass Ihre Abläufe wie erwartet ablaufen. Ich werde mich in Kürze mit Ihnen in Verbindung setzen, um Ihnen weitere Einzelheiten mitzuteilen, und ich freue mich sehr über Ihr Feedback. Mit freundlichen Grüßen, Avraham Customer Success Director
Oct. 9, 2024
Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made. Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app". After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)
Hi F!👋 Avraham here, Director of Customer Success. Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems. It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you. I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-) Best regards, Avraham Customer Success Director
Oct. 8, 2024
need plus plan to edit checkout!! very bad
Hi 👋 I’m sorry to hear that you're disappointed about not being able to add upsells at checkout without a Shopify Plus plan. Unfortunately, this limitation is set by Shopify, not ReConvert, as Shopify only allows upsell options at checkout for Shopify Plus customers. This restriction applies to all upsell apps across the platform. While I wish there was more we could do, this is something that is beyond our control. Best regards Avraham Director of Customer Success ReConvert
Sept. 27, 2024
HORRIBLE EXPERIENCE. We saw some extra charge on our billing statement, and reached out to understand why. The customer service was BEYOND unhelpful, simply copy-pasting their FAQ about general pricing. Was not able to confirm which plan we were on, what charge we were supposed to have on a monthly basis, and what was the extra charges applied there, except that it's "dynamic pricing". When I try to find the cancel subscription button, it was also invisible. They will charge extra for something you don't even know, and they won't do anything about it when you ask basic questions. So if you want to have extra surprises charges on your statement, and no clues as to why, please choose this app.
Hi M-P I'm sorry to hear you’re unhappy with the charges you received. I am particularly sorry to hear about your perception that my team were beyond unhelpful. This isn't feedback I hear very often and is something I need to drill-down on to figure out what went wrong. I'll reach out to you personally to help resolve this matter. Best regards Jordan Customer Care Supervisor ReConvert
Sept. 26, 2024
terrible rip off
Hi, I'm really sorry to read your review as we were already speaking via message to resolve this for you. Please come back to me so we can sort this for you! Jordan Customer Care Supervisor
Sept. 25, 2024
Would have put zero if if was possible. The app is a complete joke. 1. Most clients were not shown with the offers. 2. Multi currency is according to the customer support not supported by the app BUT few clients in multi were showned the offers. 2. Post purchase is not compatible if you have discount on your store. Customer service is really trying their best to solve problems but the app just sucks. The dev team definetly needs to work harder.
Hi I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up! Please come back to me by email, so I can assist you personally. Thank you and truly waiting to hear from you to assist you to achieve what the vast majority of our merchants are able to achieve 1000-3000% ROI! Best regards 😊 Avraham Customer Success Director
Sept. 5, 2024
new update is very bad
Hi I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up! Please come back to me by email, so I can assist you personally. Thank you and truly waiting to hear from you to assist you to achieve what the vast majority of our merchants are able to achieve 1000-3000% ROI! Best regards 😊 Avraham Customer Success Director
Aug. 8, 2024
App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help. Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week
Hi I'm sorry to hear that you did not get the answer you were looking for from support, and that you feel you were sent from pillar to post. We reached out to you to help resolve this matter 🙏 Best, Avraham Customer Success Director
July 31, 2024
Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam
Hi T I'm sorry to hear you’re unhappy with our pricing. While it's your choice to use our app, I'd like to address your concerns directly and make things right. I assure you we are not a scam, and we have no power to fake reviews. Both would mean we couldn't have an app on Shopify 😊 (and certainly not with 99% 4* and 5* reviews and less than 1% 1* reviews out of approaching 5,000 reviews! 🌟). I'll reach out to you personally to help resolve this matter. Best, Avraham Customer Success Director, ReConvert