Upsell.com ReConvert Bundles
Create Cart Upsell & Cross Sell + Post Purchase Upsell...
Rating
4.8
feedback
2,827
chart
#80
All reviews
Review RSS Feed
Feb. 4, 2026
Be aware! This app charges based on how many orders you made and it doesn't matter what sales channel or if the upsell is displayed at all. For 2 months I was selling a lot at live events using Point of Sale when I sold things myself and their app was never used but yet those orders counted toward my total order count and they charged me for the highest tier £19.76 for 2 months. This pricing is a rip off and doesn't make sense.
We hear you, and we’re sorry for this billing oversight. We agree that your pricing should accurately reflect your app usage. We’ve sent you a private message to resolve the billing for the past two months and to update your plan moving forward. Please check your inbox so we can get this sorted for you immediately! Update [02/18/2026]: We’ve sent you a few emails to resolve the billing for the past two months and to move you to a custom plan moving forward. Please check your inbox and DMs so we can get this sorted for you.
Jan. 28, 2026
BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM. When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website. When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge. We lost significant brand trust. On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself. It turned out to be a liability in every way.
Using app
About 5 years
Total reviews
8
Average rating
4.5
Hello Autumn, Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners. Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart. We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability. We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately. Best regards, The upsell.com Team Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!
Jan. 21, 2026
Extremely unethical and scammy app do not use them. It's absolutely not worth it. They install a bunch of scam offers like some "capital one affilate offers" on your checkout page that show to all your customers without your consent. And when I confront them in the customer support chat, they claim that this "beneficial feature" a feature. That's beneficial, they're just stealing money via affiliate offers from your customers and claim that this feature never automatically gets turned on. It's complete bullshit, I never turned this on in my life. These people need to watch out or i imagine they will get sued very soon for these extremely unethical business practices. AVOID THIS APP
Hi Mateo, Thank you for your feedback. We take accusations of unethical behavior very seriously and would like to clarify the situation. The feature you're referring to was announced to all merchants via email two weeks prior to launch with full instructions on how to opt-out. After investigating your account, we found that because you had previously unsubscribed from all product update communications, you didn't receive that specific notification. This was a technical limitation of the unsubscribe settings, not an attempt to bypass your consent. We have already disabled the feature for your store and reached out to you via email with a resolution. We haven't heard back from you yet, but we would love to resolve this. Please check your inbox or reach out to us.
Jan. 16, 2026
Jan. 14, 2026
I had a very frustrating experience with Upsell.com. There is no clear or real time overview of the costs you are building up while using the app. Charges are not visible in advance and are suddenly deducted, which came as a complete surprise. In my case the app generated €340.86 in upsell revenue, while €424.70 was charged in usage fees. Paying more than the app earns makes no sense for a merchant. The pricing structure is unclear and based on impressions that often do not convert, yet still count towards billing. Without clear cost visibility or safeguards this app is risky to use. I would not recommend this app unless you are willing to constantly monitor your Shopify bill and accept unexpected charges.
Jan. 13, 2026
We didn't use the app for probably a year or so und forgot to delete it. With the time, the amounts charged went 10x out of nowhere. Last month they charged us $319 for nothing. Seems very criminal. Upsell.com team - if you want me to adjust this review, please refund
Using app
Almost 5 years
Total reviews
1
Average rating
1.0
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply all to the email I've sent you (to make sure it's received by me directly). Many thanks Avraham Director of Customer Success Upsell.com
Jan. 7, 2026
BEWARE!!! THEY WILL CONTINUE TO CHARGE YOU EVEN WHEN YOU ASK THEM SEVERAL TIMES TO CANCEL!!!!!! Would not work with my theme and needed to write code for it. Would NEVER RECOMMEND. IM ABOUT TO CALL A LAWYER!!!
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
Jan. 3, 2026
UNA PORQUERIA DE SERVICIO!!! CUIDADO CON SUS FACTURAS LES AGREGAN COBROS INEXISTENTES
Hi there Sorry you experienced this, we are more than happy to resolve this for you. I've tried to reach out to you via email - kindly come back to me so we can sort this for you :) Thanks Avraham Director of Customer Success Upsell.com
Dec. 24, 2025
I was billed $400... WITHOUT MY CONSENT. Beware. I was introduced to Upsell.com by a close friend. I tried it out, couldn't make it work. I just moved on. 2 weeks later, I was billed $400 right away in ONE SINGLE BILL and they said it was because my 14-day trial ended. At this point I had made $0 from the app. I talked to customer service for 15 minutes - refused to refund me. I made a HUGE fuss. Finally a new agent comes in, and then agrees to the refund, which I appreciate. But, from a logical perspective, this is SKETCHY company. They bill you rightaway after the trial based on your TOTAL STORE ORDERS. Which means, if u have a big store - they gonna bill you big from the start even though you have not directly made any money from their app, which is BS. They then use the fine print to lock you in. LAST THING - the only way to cancel is to "uninstall the whole app" - which is again extremely sketchy. That forces people to stay subscribed just because I am not ready to entirely uninstall. I would STAY AWAY and use another upsell app. Their product may be good (untested for me) but their billing policy is SKETCHY AF. STAY AWAY. STAY AWAY.
Hi there, sorry to hear this was your experience. A full refund has already been processed, and we have followed up privately to confirm the details. We do not condition refunds on review changes; if there is a billing issue, we correct it regardless. Shopify merchants manage third-party app subscriptions through Shopify, and cancellation is handled there (commonly by uninstalling the app when you no longer want it active). We are reviewing how we present trial-to-paid billing and cancellation guidance so expectations are clearer upfront.
Dec. 1, 2025
They are absolutely criminal. Changed me 899USD without any notice. Downloaded it for a free trail, deleted it after 2 days. Now I see they charged me almost 900USD!!! Stay away!!
Hi there Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. I have already reached out to you directly with a full resolution If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
Nov. 29, 2025
They charged me $500, only gave me $80 in profit, and refused to refund my money. They're complete scammers; please don't use their services.
Hi Bonnie Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. Based on what I see in your account, the recent $499.99 charge should not have happened in your situation, and that is on us, not on you. This involved a bug where Colombian pesos were treated as Mexican Pesos for some reason - we are looking into this to make sure it doesn't happen again. Thanks for bringing it to our attention! This resulted in you being placed into the incorrect tier for your store. I have already reached out to you directly with a full resolution, including: - A complete refund of the $499.99 charge - A commitment to get your setup fixed and fully optimised within 24-48 hours once the app is reinstalled You have been a loyal customer and we do not take that for granted. We would really like the opportunity to earn back your trust and show you how Upsell.com should work when everything is set up correctly. If you are open to giving us another chance, please reply to the email I sent or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com
Nov. 24, 2025
Just uninstall this bullshit app and switch to Essential Upsell & Cross Sell. With this app, the more sales you make, the more they charge you! you try to increase your AOV, but your extra profit ends up going to them. Essential Upsell & Cross Sell caps its fee at $39. No surprises. No greedy pricing. Update: They admitted the mistake and confirmed I was wrongly charged. However, they refuse to refund the amount unless I delete this comment. That is the definition of blackmail. I won’t delete anything, and they can keep the money.
Thank you for taking the time to leave feedback. I am sorry for the frustration you have experienced. The behavior you describe is not how Upsell.com’s pricing is intended to work. Our goal is that the app increases your profit, not that your extra profit “ends up going to us”. What you are seeing may be a billing error or a misunderstanding of how the current plan is structured, and I would like to review your account in detail to understand exactly what happened. If you are open to it, please contact us through the in-app chat or at [email protected] with your store details so we can check every charge on your invoices. If anything was billed incorrectly or is not aligned with the pricing you agreed to, we will correct it and refund as needed 🙂 I understand you are trying another app and you should always use what works best for your business. At the same time, I want to make sure your experience with Upsell.com is properly resolved and that our pricing is clear and transparent 🙏 ---- Update 24-11-25 -> Thank you for taking the time to update your review and share more context. I am sorry that this experience has left you feeling this way. To clarify, we do not condition error corrections or billing fixes on merchants changing or deleting reviews. When we identify a clear mistake, we correct it. In this case, what we discussed was a discretionary goodwill refund that goes beyond correcting an error. As a matter of policy, we do not issue additional goodwill refunds while a public review still presents us as acting in bad faith. That is not blackmail and it is not about trying to silence criticism. You are absolutely entitled to keep any honest, accurate review in place. Our position is simply that we will always fix genuine mistakes, but extra goodwill gestures are reserved for situations where there is also goodwill on both sides. We remain happy to review your billing again and make sure that any incorrect charges are fully resolved.
Nov. 2, 2025
I paid $19 for an upsell of $24—it wasn't worth it! Plus, the app stopped working for two weeks without warning, so it was definitely money wasted.
Store
Amaranta
Using app
About 2 months
Hi there, I've reached out to you - we will resolve this for you! Come back to me please asap - I really want to help! Avraham Director of Customer Success Upsell.com (ex ReConvert)
Oct. 29, 2025
Be cautious, as they add advertisements to your thank you page without your consent. This is unbelievable and ridiculous. They claimed they sent an email about it, but how does that justify placing ads on our thank you page? What if we missed the email? This is the worst idea ever.
Thank you for sharing your feedback. We understand how this experience was not ideal for you. Our team has already been in direct contact, and we’re working closely with you to resolve this matter fully. We appreciate the opportunity to clarify and make things right. Avraham Director of Customer Success Upsell.com (ex ReConvert)
Oct. 28, 2025
Vær forsikrig med denne. De informere ikke om stort mye før du laster ned appen. Den funker for eksempel ikke i Checkout, da må du betale over 2000 $/mnd for Shopify Plus.
Hi there, we spoke over the phone re this... Kindly remove as mentioned, thanks! Avraham Customer Success Director Upsell.com (ex ReConvert)
Oct. 25, 2025
scam, not free
Hi there! Please come back to me, we really want to resolve this for you!! Avraham Director of Customer Success Upsell.com (ex ReConvert)
Oct. 12, 2025
terrible app, blackhat mrr
Hi there! Please come back to me, we really want to resolve this for you!! Avraham Director of Customer Success Upsell.com (ex ReConvert)
Oct. 7, 2025
Terrible ! Blocked my site ! They couldnt resolve problem!
Hi there! Please come back to me, we really want to resolve this for you!! Avraham Director of Customer Success Upsell.com (ex ReConvert)
Oct. 5, 2025
Worst app ever. Set up is a joke. Nothing makes any sense and all options are hidden. Save yourself some time and frustration get any other upsell app. Guaranteed all the positive reviews are seed reviews created by them because nobody in their right mind would subject themselves to the level of frustration this app provides.
Hi there Joshua! I'm so sorry you had a bad experience - I'm going to sort this out for you, please look out for my message. Avraham Director of Customer Success Upsell.com (ex ReConvert)
Sept. 28, 2025
Hi, I would love to know what went wrong here so that we can work to resolve things - (and make things up if there was an error / problem). Please come back to me asap so I can resolve this for you! Avraham Director of Customer Success ReConvert