Releasit COD Form & Upsells

Hi there, I am Mehmed, Tech Support App Lead for Releasit. First of all, I want to sincerely apologize for the experience you described. We fully understand how critical December 23rd is for sales, especially when running high-budget advertising campaigns. Reading that your store was unable to process orders during such an important period is something we take extremely seriously. The ApolloError status code 500 you mentioned was related to a temporary server-side incident. Our engineering team worked to resolve it as quickly as possible, but we completely acknowledge that even a few hours of disruption during peak season can have a significant financial impact. Regarding order recovery, we truly wish there were a way to retrieve orders that were never successfully created in Shopify due to the failed confirmation. Unfortunately, when the checkout submission fails before Shopify registers the order, there is no data stored that can be restored. We understand how frustrating this is, especially when paid traffic is involved. We also want to clarify that stability is our top priority, particularly for merchants on higher-volume plans. Since the incident, we have implemented additional monitoring and safeguards to further reduce the risk of similar occurrences. We respect your decision and genuinely regret that this situation led you to migrate. If you are ever open to discussing the matter further, I would personally be happy to review your case in detail. Your feedback is important to us and helps us improve both our infrastructure and our communication. Again, I’m truly sorry for the disruption and the impact it had on your business.

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry for what you experienced today. An ApolloError – status code 500 is a server side error, and I completely understand how serious this is when it prevents customers from placing orders and directly impacts your revenue. The issue has now been identified and resolved, and the app is stable. Our engineering team has also reinforced monitoring to reduce the risk of similar incidents happening again. I sincerely apologize for the losses and the stress this caused. If you are still experiencing any problems at all, please contact us immediately through the in app chat or at email, and we will prioritize your store right away. We truly regret the impact this had on your business. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento mucho que haya dejado de funcionar en dos de tus tiendas. Entiendo perfectamente lo grave que es esto, especialmente si ambas estaban activas y recibiendo tráfico o ventas. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable. Aun así, me gustaría revisar personalmente tus dos tiendas para asegurarme de que todo esté funcionando correctamente. Por favor contáctanos por el chat dentro de la app o al correo support email y lo revisamos de inmediato con prioridad. Sentimos sinceramente los inconvenientes ocasionados. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead

Hola, Lamentamos mucho los inconvenientes que está experimentando y entendemos perfectamente la urgencia de la situación, especialmente cuando afecta directamente a sus ventas. Queremos ayudarle a resolver este problema lo antes posible. Para poder revisar su caso en detalle y brindarle una solución inmediata, le pedimos por favor que se comunique con nuestro soporte en vivo. De esta manera, nuestro equipo técnico podrá verificar la configuración del formulario y asegurarse de que todo funcione correctamente. Estamos a su disposición para ayudarle y acompañarle hasta que el inconveniente quede resuelto. Quedamos atentos a su mensaje. Un cordial saludo, Mehmed Tech Support App Lead Releasit

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Primero que nada, gracias por ser tan directo con tu experiencia. Lamento sinceramente que te hayas sentido mal atendido y que el contacto con soporte te haya generado estrés en lugar de soluciones. Eso no es lo que queremos para ningún cliente. Me preocupa especialmente lo que mencionas sobre la falta de capacitación, la información incorrecta y la sensación de que no hubo disposición para ayudarte teniendo las herramientas para hacerlo. Si eso fue lo que percibiste, claramente hemos fallado en ofrecer el nivel de servicio que debemos dar. También agradezco que reconozcas que en una ocasión anterior pudimos resolver tu problema rápidamente. Eso demuestra que sí tenemos la capacidad, pero tienes razón en algo muy importante: la experiencia debe ser consistente, no depender de con quién hables. Estamos trabajando activamente en reforzar la formación interna y los procesos para evitar este tipo de situaciones. Respecto al botón de Releasit en el carrito, me gustaría revisar personalmente tu tienda. En muchos casos sí podemos ayudar con la colocación o darte una guía clara paso a paso. Si se te indicó que no era posible sin una explicación adecuada, quiero verificar exactamente qué ocurrió. Entiendo perfectamente que contactar soporte no debería sentirse como una pérdida de tiempo. Si estás dispuesto, escríbenos nuevamente y pide que el caso sea escalado a mi atención directa. Me encargaré personalmente de revisar tu tienda y asegurarme de que tengas una solución clara. Gracias por señalar estas fallas. Aunque la crítica sea dura, nos ayuda a mejorar donde más importa. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead

Hola My Store, Mi nombre es Mehmed y soy el Líder de Soporte Técnico en Releasit. Antes que nada, quiero pedirte disculpas sinceramente por la experiencia que has tenido con nosotros. Entiendo perfectamente lo frustrante que puede ser cuando las cosas no funcionan tan bien o tan claramente como todos desearíamos. Con respecto al soporte que ofrecemos, quiero que sepas que nuestro equipo siempre intenta dar lo mejor en cada situación. Sin embargo, en momentos de alta carga de trabajo, puede ocurrir que no logremos dar explicaciones tan detalladas como nos gustaría. Sabemos lo importantes que son las respuestas claras y completas, y siempre intentamos realizar un seguimiento con información adicional tan pronto como tenemos un poco más de disponibilidad. En cuanto al problema que mencionas, existen ciertas limitaciones técnicas que, lamentablemente, no podemos superar, ya que no dependen directamente de nosotros. Esto ocurre especialmente cuando se trata de integraciones con otras aplicaciones o software externos, donde tanto nuestro equipo como otros desarrolladores estamos sujetos a lo que técnicamente es posible. Creo que también enviamos un correo de seguimiento en tu caso, pero parece que no recibimos respuesta. Si ese mensaje no llegó correctamente, lamento mucho cualquier confusión o inconveniente que haya podido causar. Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos en cualquier momento por correo electrónico o través de nuestro sistema de chat. Estaremos más que encantados de ayudarte. Una vez más, muchas gracias por tu feedback; lo valoramos enormemente. Saludos cordiales, Mehmed Líder de Soporte Técnico Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m sorry for the frustration you experienced. The balance issue and the form interruption were caused by a temporary system problem, which has now been resolved. Your account balance has been correctly updated and the form is functioning normally again. If you are still seeing anything unusual on your end, please let us know right away so we can double check it for you. We’re here to help, so please tell us if there’s anything else we can assist you with. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Antes que nada, lamento profundamente lo ocurrido el 23 de diciembre. Sabemos perfectamente que es uno de los días más importantes del año en ventas, y que una caída en esa fecha no solo afecta ingresos, sino también la imagen del negocio frente a los clientes. Entiendo totalmente tu frustración. Tienes razón en algo muy importante: cuando un cliente intenta enviar el formulario y la venta no se procesa, no solo se pierde la publicidad invertida, también se pierde confianza y prestigio. Ese impacto es real, y lo tomamos muy en serio. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable. Aun así, reconocemos que la comunicación durante el incidente pudo haber sido más clara y ágil. Sabemos que en esos momentos necesitas información concreta para decidir si pausar campañas o esperar una solución, y no haber dado esa claridad genera aún más incertidumbre. Estamos reforzando tanto nuestra infraestructura como nuestros protocolos de comunicación para que, ante cualquier incidente, los comercios tengan información más rápida y transparente. De verdad sentimos el impacto que esto tuvo en tu negocio. Si lo deseas, podemos revisar tu tienda personalmente para asegurarnos de que todo esté funcionando correctamente. Mehmed, Tech Support App Lead

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m genuinely sorry to read this, especially considering that you’ve trusted and recommended our app to your clients and community. That means a lot, and I understand how frustrating it must have been to feel that your time was wasted over what should have been a simple billing correction. When billing issues arise, our team sometimes requests specific store level details for security and compliance reasons, particularly when working with developers or third parties. However, that should always be explained clearly and handled efficiently. If the process felt unnecessary, repetitive, or unprofessional, then we clearly fell short in your case. Given that you work at the scale you mentioned and have featured us in your tutorials, I would truly appreciate the opportunity to personally review what happened. If you’re open to it, please reach out and ask for the case to be escalated to me directly. I want to understand where the breakdown occurred and ensure this does not repeat. We value partners and developers who build with and recommend our app. I’m sincerely sorry that this experience damaged your trust. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento sinceramente que hayas tenido esa experiencia con nuestro equipo. Entiendo perfectamente que cuando hay demoras o no se perciben soluciones claras, eso puede afectar directamente las ventas y generar mucha frustración. Nuestro objetivo siempre es responder lo más rápido posible y ofrecer soluciones concretas, especialmente cuando se trata de algo que impacta el proceso de ventas. Si en tu caso no fue así, te pido disculpas. Durante algunos periodos hemos tenido un volumen muy alto de solicitudes, pero eso no debe traducirse en una mala experiencia para ti. Si estás dispuesto, me gustaría revisar personalmente tu caso para entender qué ocurrió y asegurarme de que recibas la atención adecuada. Puedes contactarnos nuevamente y pedir que tu caso sea escalado a mi nombre. Gracias por tu feedback, lo tomamos muy en serio porque nos ayuda a mejorar. Mehmed, Tech Support App Lead

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that you were charged even though you believe you didn’t use the app. I completely understand how concerning and frustrating that can feel, and I want to help clarify this for you as clearly as possible. Our app follows Shopify’s billing system, which means charges are based on the plan being active — not on usage. If the app was still installed and the plan was active at any point during the billing cycle, Shopify will process the charge automatically on our behalf, even if the app wasn’t actively used. That said, I genuinely want to make sure everything is correct in your case. If you believe the charge was made in error, please feel free to contact us directly via email or chat with your store URL, and I will personally review your billing history to see what happened and what can be done to fix it. Once again, I’m very sorry for the inconvenience this caused you, and I appreciate you taking the time to let us know. Kind regards, Mehmed Tech Support App Lead Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m really sorry to hear about the issues you experienced with your Facebook Pixel and campaigns. I completely understand how serious it is when ad campaigns stop working, especially across multiple stores. Regarding the “Content ID” issue, our app does not remove or block Facebook Pixel tracking by default. In most cases, this type of error happens due to how the pixel is configured in the theme, through Shopify’s Facebook channel, or via custom event mapping. However, if something in the app configuration affected the event parameters, we absolutely want to investigate it properly. Since you mentioned that multiple stores were impacted, I would truly appreciate the opportunity to review at least one of them in detail. We can check: • How the pixel is installed (theme, Shopify integration, or third party app) • Whether the Content ID parameter is being passed correctly • If there is any conflict or missing variable in the event setup If there is anything on our side contributing to this, we will help you fix it immediately. Please reach out to us via in app chat or at support email and mention this review so we can prioritize your case. We want to make sure your tracking and campaigns are fully restored and stable. Thank you for bringing this to our attention. Mehmed, Tech Support App Lead

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that your experience with our service has led you to feel this way. We never want any of our merchants to feel disappointed or let down, and I truly apologize if we failed to meet your expectations. Your feedback is important to us, even when it’s difficult to hear. It helps us understand where we need to improve, both in the app and in the support we provide. We always aim to offer fast, helpful, and human assistance, and I’m sorry if that was not reflected in your interactions with us. If you’re open to it, I would really appreciate the chance to understand what went wrong and see how we can make things right for you. Please feel free to reach out through email or our chat support — we will gladly assist you with anything you need. Thank you for taking the time to share your experience. It truly helps us improve. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m truly sorry to hear about the experience you’ve had. I completely understand how upsetting it can be when an app you rely on behaves inconsistently, and I’m sorry that this has caused you frustration on multiple occasions. You deserve a stable, reliable solution — and a support team that helps you feel heard and supported. I also want to sincerely apologize if at any point our team made you feel that your concerns were being dismissed. That is never our intention. We take every report seriously, and we genuinely try to investigate each case thoroughly so we can provide a clear explanation or a fix as quickly as possible. If we failed to communicate that properly, I’m truly sorry. Regarding the glitches you mentioned, I would really appreciate the opportunity to look into them in detail. Sudden issues can sometimes be caused by external changes or interactions with other apps, but regardless of the cause, our responsibility is to help you resolve them — not to deny them or leave you feeling unsupported. As for your comment about reviews, I want to assure you that all our reviews come from real merchants using our app. We do not buy or incentivize reviews of any kind. Still, I understand why you might feel this way when your experience has been so frustrating, and I’m sorry that we haven’t earned your trust. If you are willing, I would really like to take a closer look at the specific issues you’re facing so we can work on providing a stable solution. Please feel free to reach out through email or our chat support at any moment — I will personally make sure your concerns are handled with priority. Thank you for sharing your honest feedback. Although it’s difficult to hear, it is truly appreciated, and it helps us understand where we need to improve. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there. I am Mehmed, tech support app lead for Releasit. I am really sorry for the troubles you have been experiencing. Can you please contact us through chat widget or through email [email protected] so we can immediately investigate what is the issue? Looking forward hearing from you Mehmed

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. Thank you for sharing your honest feedback with us. I’m very sorry to hear that your experience with our support team has not been positive. I completely understand how frustrating it can be when the help you receive feels unhelpful or robotic, and that is definitely not the experience we want to provide. At the same time, I truly appreciate that you find the app itself good — but you absolutely deserve both a reliable application and a support team that genuinely helps when you need it. Your message is very important to us, and we are continuously working on improving the quality of our support. We want to make sure every interaction feels human, clear, and truly helpful. I apologize if we fell short of that in your case. If there is any specific issue you still need assistance with, please feel free to reach out through email or our chat system — I will personally make sure you receive the support you need. Thank you again for your feedback. It’s highly appreciated and helps us become better for all our valued merchants. Kind regards, Mehmed Tech Support App Lead Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. First, I want to sincerely apologize for the experience you described. What you outlined is not the level of professionalism or respect we expect from our support team, and I’m truly sorry that you felt dismissed and disrespected. No customer should feel interrupted, ignored, or treated rudely while asking for help. Even in complex situations, our responsibility is to listen carefully, communicate clearly, and remain patient and supportive. If that did not happen in your case, we take that very seriously. I would genuinely appreciate the opportunity to review this interaction internally. We continuously train our team on communication and problem resolution, and feedback like yours is critical to improving. If you are open to it, please contact us directly and ask for your case to be escalated to me personally. I want to understand exactly what happened and address it properly. Regardless, I’m truly sorry that this experience left you with such a negative impression. That is not the standard we aim for, and we will work to ensure better consistency, professionalism, and respect in every interaction moving forward. Mehmed, Tech Support App Lead