Releasit COD Form & Upsells

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Antes que nada, lamento profundamente lo ocurrido el 23 de diciembre. Sabemos perfectamente que es uno de los días más importantes del año en ventas, y que una caída en esa fecha no solo afecta ingresos, sino también la imagen del negocio frente a los clientes. Entiendo totalmente tu frustración. Tienes razón en algo muy importante: cuando un cliente intenta enviar el formulario y la venta no se procesa, no solo se pierde la publicidad invertida, también se pierde confianza y prestigio. Ese impacto es real, y lo tomamos muy en serio. El problema técnico ya fue identificado y solucionado, y la aplicación se encuentra estable. Aun así, reconocemos que la comunicación durante el incidente pudo haber sido más clara y ágil. Sabemos que en esos momentos necesitas información concreta para decidir si pausar campañas o esperar una solución, y no haber dado esa claridad genera aún más incertidumbre. Estamos reforzando tanto nuestra infraestructura como nuestros protocolos de comunicación para que, ante cualquier incidente, los comercios tengan información más rápida y transparente. De verdad sentimos el impacto que esto tuvo en tu negocio. Si lo deseas, podemos revisar tu tienda personalmente para asegurarnos de que todo esté funcionando correctamente. Mehmed, Tech Support App Lead

Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento sinceramente que hayas tenido esa experiencia con nuestro equipo. Entiendo perfectamente que cuando hay demoras o no se perciben soluciones claras, eso puede afectar directamente las ventas y generar mucha frustración. Nuestro objetivo siempre es responder lo más rápido posible y ofrecer soluciones concretas, especialmente cuando se trata de algo que impacta el proceso de ventas. Si en tu caso no fue así, te pido disculpas. Durante algunos periodos hemos tenido un volumen muy alto de solicitudes, pero eso no debe traducirse en una mala experiencia para ti. Si estás dispuesto, me gustaría revisar personalmente tu caso para entender qué ocurrió y asegurarme de que recibas la atención adecuada. Puedes contactarnos nuevamente y pedir que tu caso sea escalado a mi nombre. Gracias por tu feedback, lo tomamos muy en serio porque nos ayuda a mejorar. Mehmed, Tech Support App Lead

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m very sorry to hear that you were charged even though you believe you didn’t use the app. I completely understand how concerning and frustrating that can feel, and I want to help clarify this for you as clearly as possible. Our app follows Shopify’s billing system, which means charges are based on the plan being active — not on usage. If the app was still installed and the plan was active at any point during the billing cycle, Shopify will process the charge automatically on our behalf, even if the app wasn’t actively used. That said, I genuinely want to make sure everything is correct in your case. If you believe the charge was made in error, please feel free to contact us directly via email or chat with your store URL, and I will personally review your billing history to see what happened and what can be done to fix it. Once again, I’m very sorry for the inconvenience this caused you, and I appreciate you taking the time to let us know. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. I’m truly sorry to hear about the experience you’ve had. I completely understand how upsetting it can be when an app you rely on behaves inconsistently, and I’m sorry that this has caused you frustration on multiple occasions. You deserve a stable, reliable solution — and a support team that helps you feel heard and supported. I also want to sincerely apologize if at any point our team made you feel that your concerns were being dismissed. That is never our intention. We take every report seriously, and we genuinely try to investigate each case thoroughly so we can provide a clear explanation or a fix as quickly as possible. If we failed to communicate that properly, I’m truly sorry. Regarding the glitches you mentioned, I would really appreciate the opportunity to look into them in detail. Sudden issues can sometimes be caused by external changes or interactions with other apps, but regardless of the cause, our responsibility is to help you resolve them — not to deny them or leave you feeling unsupported. As for your comment about reviews, I want to assure you that all our reviews come from real merchants using our app. We do not buy or incentivize reviews of any kind. Still, I understand why you might feel this way when your experience has been so frustrating, and I’m sorry that we haven’t earned your trust. If you are willing, I would really like to take a closer look at the specific issues you’re facing so we can work on providing a stable solution. Please feel free to reach out through email or our chat support at any moment — I will personally make sure your concerns are handled with priority. Thank you for sharing your honest feedback. Although it’s difficult to hear, it is truly appreciated, and it helps us understand where we need to improve. Kind regards, Mehmed Tech Support App Lead Releasit

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. Thank you for sharing your honest feedback with us. I’m very sorry to hear that your experience with our support team has not been positive. I completely understand how frustrating it can be when the help you receive feels unhelpful or robotic, and that is definitely not the experience we want to provide. At the same time, I truly appreciate that you find the app itself good — but you absolutely deserve both a reliable application and a support team that genuinely helps when you need it. Your message is very important to us, and we are continuously working on improving the quality of our support. We want to make sure every interaction feels human, clear, and truly helpful. I apologize if we fell short of that in your case. If there is any specific issue you still need assistance with, please feel free to reach out through email or our chat system — I will personally make sure you receive the support you need. Thank you again for your feedback. It’s highly appreciated and helps us become better for all our valued merchants. Kind regards, Mehmed Tech Support App Lead Releasit

Dear Urban Storie INDIA, Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system. Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be. We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality. We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately. While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review. Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.

Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the experience you’ve had with our support and with the app itself. I understand how disappointing and frustrating it must feel to encounter repeated issues, especially after investing both time and money into a solution you expect to work reliably. I am truly sorry that we have not met your expectations. What you described is definitely not the experience we want any of our merchants to go through, and I fully understand why you would feel upset. Your feedback is extremely important for us, and I genuinely appreciate you taking the time to share it, even if the experience was negative — it helps us understand where we need to improve. If possible, I would like to take a closer look at the specific issues you faced so we can address them properly and ensure they don’t happen again. Our goal is always to resolve problems as quickly as possible and to offer clear, helpful support at every step. Whenever you’re ready, please reach out through email or our chat support system, and I will personally make sure your case is reviewed thoroughly and handled with priority. Once again, I’m very sorry for the frustration this has caused you, and I truly appreciate your honesty. We are here to help, and we are committed to improving your experience. Kind regards, Mehmed Tech Support App Lead Releasit

Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead