Releasit COD Form & Upsells
All reviews
Review RSS feed
– Issue Resolved & Good Support Response (Updated) UPDATE: After my initial review, the support team contacted me and handled the situation professionally. They: • Restored my 1-year paid plan • Offered compensation for the inconvenience • Took responsibility for the issue The problem on December 23rd, 2025 caused real disruption to my business, but I appreciate that the team: • Responded clearly afterward • Fixed the issue • Made an effort to compensate the losses While the incident itself was frustrating, I believe the way a company reacts matters a lot — and in this case, they improved the situation. I hope they continue improving: • Communication before technical issues • Preventing paid plans from being affected Thank you to the support team for resolving the problem
We solved the problem. Kudos to Kemal!
Very fast answers, staff is really good, specially Kemal, he was very kind and did his best to solve my problem.
Aplicación perfecta para pedidos contra reembolso. La velocidad que tienen a la hora de resolver problemas con el chat es genial! recomendadisima.
We had an issue with the application and contacted support via chat. A representative named Dzenan responded. We explained the problem we were experiencing, and he was extremely helpful, paying close attention to every detail and, most importantly, resolving the issue. It’s very important to have someone like that on the team—someone who truly cares about the client and takes the time not only to fix the problem but also to offer advice and guidance. All praise for Dzenan, and we will definitely ask for him again if we encounter any issues in the future.
me encanta
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly. Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly. Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right. Mehmed, Tech Support App Lead
I am really impressed with the Cod Resealit support team. I wanted to customize my checkout form to make it cleaner and more user-friendly for my customers, and even though some features weren't available by default in the V2 form, they went the extra mile. They provided a custom script and CSS to hide unnecessary sections and helped me optimize the layout. Fast, professional, and very helpful for anyone looking to scale their E-commerce business. Highly recommended
What makes Releasit stand out is their support team. After we reported issues, they personally contacted us, followed up consistently, and worked closely with us to find solutions. It's rare to see this level of dedication and professionalism. Very happy with the experience.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. First, I genuinely want to say I’m sorry for what you experienced. Having outages happen during live ad campaigns, not just once but multiple times, is incredibly frustrating, especially when it directly affects your ad spend and revenue. I completely understand how damaging that can be. Reinstalling the app is sometimes recommended as a quick way to refresh the Shopify connection, but I understand how disappointing it must have felt when the issue returned shortly after. That’s not the experience we want any merchant to have, particularly for something as checkout critical as COD. You’re also absolutely right about communication. Not having a real time outage notification makes it much harder to react quickly and pause campaigns. We’ve taken this feedback seriously and are actively improving both our infrastructure monitoring and how we communicate incidents to merchants. I truly appreciate you acknowledging our support team’s responsiveness. That means a lot. At the same time, we know that politeness alone isn’t enough. Stability and transparency are essential, especially for stores running paid traffic. If you’re open to it, I would be happy to personally review both stores to ensure everything is now fully stable and optimized. Thank you for the honest feedback. It helps us improve where it matters most. Mehmed, Tech Support App Lead
Service outage lasting over 24 hours and still ongoing. No updates, no status notifications, no communication at all. Unacceptable reliability for a COD form app.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We sincerely apologize for the extended service disruption you experienced. An outage lasting this long, especially without clear communication is understandably frustrating and unacceptable, particularly for a COD form app that directly impacts order processing. Reliability and transparency are extremely important to us, and we regret that we fell short in your experience. Our engineering team has been actively working to resolve the issue and restore full stability as quickly as possible. At the same time, we recognize that better real-time updates and clearer communication should have been provided. We are reviewing both the technical cause and our communication process to ensure improvements are made on both fronts. Your feedback is taken seriously, and we truly appreciate you raising this concern. If you are open to it, please contact us directly so we can provide you with the latest update regarding your store and ensure everything is properly restored. Mehmed, Tech Support App Lead
ME HAN HECHO PERDER 300 euros!!!! La aplicacion dio un falo ayer y no registra ventas por lo que todo el dinero invertido ayer en publicidad se ha ido a la basura!!! Y seguro que no me devuelven una parte, ni me compensan de ninguna manera. Ahora para cobrar son rapidisimos. Es mucho mas segura la app: EasySell COD Form, y me voy a ella a no ser que me compensen como minimo esa cantidad. HORRIBLE APP!!!! Sigue inactiva, me sale: ApolloError Response not successful: Received status code 500 y un boton de contacto que no funciona, asi que he puesto: EasySell COD Form para poder seguir funcionando, TODO MAL y ya es la 2a vez que me pasa este error! Si no me dan una compensación se acabó esta app Es una pp que fallta de vez en cuando dejandote sin chekout y encima no puedes ponerte en contacto con ellos, pero te cobran como un app top, mejor usar otras apps Ademas Valentina de atención al cliente, no escucha, no lee lo que le pides, y se inventa todo. Un 0 de atencion al cliente
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo la situación que describes. Entiendo perfectamente la frustración y el enojo que genera perder 300 euros en publicidad porque la aplicación falló y no se registraron las ventas. Cuando se invierte dinero en campañas, cualquier interrupción tiene un impacto directo y muy doloroso en el negocio. El fallo que ocurrió ya ha sido corregido y la app se encuentra estable. Aun así, sé que eso no compensa automáticamente el impacto que tuvo en tu inversión publicitaria, y por eso quiero que revisemos tu caso de forma individual. En cuanto a la compensación, te pido por favor que nos contactes directamente por el chat dentro de la app o al correo para poder analizar tu caso en detalle y ver qué podemos hacer. Cada situación es distinta y queremos evaluarla correctamente antes de darte una respuesta definitiva. Entiendo que estés considerando otras opciones, pero nos gustaría tener la oportunidad de revisar tu caso y ayudarte. Tomamos muy en serio tanto la estabilidad de la app como la confianza de nuestros clientes. Siento sinceramente lo ocurrido. Mehmed, Tech Support App Lead
I have been fully compensated for my losses. Thank you to the team cod form.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear about your experience. A 500 error is a server-side issue, and we completely understand how frustrating and concerning it is — especially when it directly impacts your revenue and COD orders. Reliability is essential for checkout flows, and we take situations like this very seriously. Our team treats any 500 error as a high-priority incident and investigates it immediately to restore full functionality as quickly as possible. That said, even a short disruption can result in lost orders, and we sincerely apologize for the impact this had on your store. We would really appreciate the opportunity to review your specific case in detail to determine exactly what happened and ensure everything is now working correctly. Please reach out to us directly at our chat widget inside the application, and we will prioritize your case right away. Thank you for bringing this to our attention — your feedback helps us strengthen the app and prevent similar issues in the future.
Response not successful: Received status code 500 ALDIĞIM HATA BU VE İNSANLAR SİPARİŞ VEREMİYOR
Merhaba, Ben Mehmed, Releasit için Tech Support App Lead’im. Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir sorundur ve müşterilerinizin sipariş verememesi çok ciddi bir durumdur. Bunun işinize etkisini tamamen anlıyorum. Bu teknik sorun giderildi ve uygulama şu anda stabil şekilde çalışıyor. Eğer mağazanızda hâlâ aynı hatayı görüyorsanız, lütfen hemen uygulama içi canlı sohbetten veya support email üzerinden bizimle iletişime geçin. Mağazanızı öncelikli olarak kontrol edelim ve tamamen düzeldiğinden emin olalım. Yaşattığımız aksaklık için tekrar özür dilerim. Mehmed, Tech Support App Lead
the app is not working tow days now, and no response from them.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. I’m truly sorry to hear that you’ve experienced issues for two days and felt that you didn’t receive a response. I completely understand how frustrating that must be, especially when the app is critical to your order flow. During the incident, we were handling a very large volume of inquiries, and our team has been working hard to respond to every single merchant as quickly as possible. That said, it is possible that we may have had an oversight with your message, and if that is the case, I sincerely apologize. The issue has now been fully resolved, and the app is stable. Our team worked through a very large volume of inquiries during this period and did everything possible to restore normal operation as quickly as we could. If you are still experiencing any problems at all, please contact us directly through the in app chat or email us, and we will immediately review your store to ensure everything is working correctly. Looking forward hearing from you Mehmed, Tech Support App Lead
Excellent customer support, had some problems but we reached an agreement and everything was solved. This is probably the best COD app for Shopify.
Hi there, I am Mehmed, Tech Support App Lead for Releasit. We’re truly sorry for the disruption you experienced — we completely understand how critical checkout stability is for your store, and we know how stressful it must have been to face order interruptions. The issue you encountered was caused by an unexpected technical incident, and our engineering team treated it with the highest priority to restore service as quickly as possible. We know that “as quickly as possible” still doesn’t make up for the impact on your business, and for that, we sincerely apologize. Stability and reliability are extremely important to us, and we’ve since taken additional measures to prevent this from happening again. We would really appreciate the opportunity to speak with you directly and review your store to ensure everything is now running smoothly. Please reach out to us through our chat widget so we can assist you personally. Thank you for your feedback — it truly helps us improve.
El formulario no funciona, me hicieron perder todo el dinero en publicidad! No responden tampoco
Hola, Soy Mehmed, Tech Support App Lead de Releasit. Lamento muchísimo lo que estás describiendo. Entiendo perfectamente la frustración de invertir dinero en publicidad y que el formulario no funcione, afectando directamente tus ventas. Esa es una situación muy seria y no la tomamos a la ligera. El problema técnico ya ha sido solucionado y la app se encuentra estable. Si en algún momento no recibiste respuesta, quiero disculparme sinceramente. Durante el incidente recibimos un volumen muy alto de mensajes, pero eso no cambia el hecho de que debimos responderte. Por favor contáctanos nuevamente por el chat dentro de la app o al correo [support email] para que podamos revisar tu tienda de inmediato y asegurarnos de que todo esté funcionando correctamente ahora. Si hubo algún inconveniente adicional, queremos analizarlo contigo directamente. De verdad sentimos el impacto que esto tuvo en tu negocio y estamos aquí para ayudarte. Mehmed, Tech Support App Lead
Tive uma ótima experiência com o suporte da Releasit. Um atendimento humanizado, rápido e direto ao ponto. O checkout é completo e bem estruturado. Recomendo muito!
Bom dia, Sou Mehmed, Tech Support App Lead da Releasit. Lamento sinceramente pela sua experiência no dia 23. Sabemos que ficar o dia todo com a aplicação fora do ar, sem conseguir um retorno claro sobre o que estava acontecendo, é extremamente frustrante, especialmente em um dia tão importante para vendas. O problema técnico já foi identificado e corrigido, e a aplicação está estável. Mesmo assim, reconhecemos que a comunicação durante o incidente poderia ter sido melhor, e peço desculpas se você se sentiu sem suporte naquele momento. Entendemos sua decisão, mas se estiver disposto, gostaríamos da oportunidade de revisar seu caso e garantir que tudo esteja funcionando corretamente na sua loja. Pode nos contatar pelo chat dentro do app ou pelo e-mail [support email]. Sentimos muito pelo transtorno causado. Mehmed, Tech Support App Lead
Al principio tuve un problema serio: la app dejó de funcionar y mis clientes no podían comprar. Fue muy frustrante y el soporte no respondía inicialmente. Sin embargo, luego me contactaron por email, me ayudaron a resolver todo rápidamente y ahora la app funciona perfectamente.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.