AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,249
chart
#846
All reviews
Review RSS Feed
March 24, 2026
March 18, 2026
Great and quick service. Purnima was quick in responding and helped with a quick call which makes it easier.
March 24, 2026
Abhishek is amazing, she jumped on a call and had me set up in 10 minutes! Great app, must have
March 12, 2026
We LOVE AfterShip! Dhanush was fantastic to work with. He helped us quickly resolve some issues between AfterShip Returns and Shopify, and the turnaround was much faster than I expected. He was very helpful, knowledgeable, and easy to work with throughout the process. His guidance made a big difference, and I really appreciated how smoothly he helped get everything sorted out. Highly recommend working with him. AfterShip Tracking & Returns has saved us so much time, it's hard to imagine running our ecommerce businesses without them!
March 6, 2026
The setup process has been very straightforward thanks to the extremely helpful support from Dhanush. He took the time to explain everything in detail and answered all of my questions, ensuring the system was configured exactly the way I needed for my brand’s exchanges and returns. The app has been working great so far and has made the returns process much easier for both me and my customers. Would highly recommend.
Feb. 27, 2026
Purnima was very very helpful, sorted my problem out in 5 minutes! Very grateful for this support and help!
Feb. 26, 2026
We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times. Customer service does respond fairly quickly.
Hello JJ Malibu's Team, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused. Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed. We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues. Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations. Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further. Warm Regards, Team AfterShip