AfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
Rating
4.7
feedback
1,238
chart
#1,330
All reviews
Review RSS Feed
March 6, 2026
The setup process has been very straightforward thanks to the extremely helpful support from Dhanush. He took the time to explain everything in detail and answered all of my questions, ensuring the system was configured exactly the way I needed for my brand’s exchanges and returns. The app has been working great so far and has made the returns process much easier for both me and my customers. Would highly recommend.
Feb. 27, 2026
Purnima was very very helpful, sorted my problem out in 5 minutes! Very grateful for this support and help!
Feb. 26, 2026
We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times. Customer service does respond fairly quickly.
Hello JJ Malibu's Team, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused. Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed. We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues. Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations. Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further. Warm Regards, Team AfterShip
Feb. 25, 2026
Feb. 18, 2026
Only at the early stages of using this app, but it seem very powerful and versatile, but with a very friendly user experience. Other apps I had tried were very difficult to manage in comparison. The app appears to cater to a wide range of needs, from simple exchanges through to more complex returns. If you're exploring an easier returns option for your brand, it's worth giving this a go with the trial to make sure it's right for you. The customer service has also been great, with a few issues holding up our setup, that were quickly resolved by the team.
Feb. 18, 2026
Feb. 12, 2026
So far, the app is working really well. There was a lot of features to setup, but everything was well documented. Support service is also really quick and helpful!
Feb. 12, 2026
Damandeep was awesome! He was patient and I can't be more grateful in times like today. Most people would close out the ticket after one minute of no response. He stayed on with me for a long time and made sure my issue was resolved. Thanks again!
Feb. 12, 2026