AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,406
chart
#966
All reviews
Rating Breakdown
Review RSS Feed
Dec. 26, 2024
10 stars for the customer service reps named Moazzam. Very helpful and quick in providing resolution! Superb!
Dec. 13, 2024
Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner
Dec. 5, 2024
Very great customer service! Help me set up my entire aftershock returns - very great help & highly recommend. Moazzam was my consultant
Nov. 24, 2024
Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!
Nov. 21, 2024
Me encanta la personalización, el dinamismo y la facilidad de uso, me parece una app increíble para utilizarla dentro de tu tienda, increíble.
Nov. 14, 2024
The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend! Thanks :)
Oct. 31, 2024
Oct. 29, 2024
Terrible support
Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users. We value your insights and want to ensure that your concerns are fully addressed. As part of this commitment, a member of our support team has already reached out to you by email, and we will work diligently to resolve any issues. Our goal is to make sure you feel fully satisfied with our services. Please remember that our Support Team is available 24/7, ready to assist you via live chat on your account or at [email protected] for any further questions or concerns. Warm regards, Team AfterShip
Oct. 22, 2024
I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us. We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app. Our team is trying to connect with you to help you at earliest. Please respond to their email. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Oct. 17, 2024
Moazzam was so helpful with setting up the return and exchane questions that i have. Thank you.
Oct. 17, 2024
Oct. 17, 2024
There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!