AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,384
chart
#917
All reviews
Rating Breakdown
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March 31, 2017
Easy to set up, I think it will save a lot of time and as automated no need for emails back and forward. Looks good having a Return Centre added.
March 28, 2017
Great App! Must Have Shopify App for any stores which has returns more than 3% of total orders as it manages the whole returns process. It also makes those buyers which might not return to store return because of systematic returns center. Some updates like Adding logo and background or bar colors could be a great to make it 100% perfect. You can also make a custom domain like returns.yourdomain.com which is quite cool. Once again so many thanks to Aftership team. Great people.
Oct. 23, 2020
Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!
March 26, 2017
Super cool Easy to setup Easy to use No myths But only one thing if it could have done the order cancelation too that will be great
March 23, 2017
Excellent app. No coding needed and works right away. Suggestion: Please create a functionality to allow Customers to upload a picture of their damaged or defective items as proof.
March 22, 2017
I can not thank the support team at Aftership enough for working through all the questions and the special request that I have had for both the new returns app. The Aftership returns app offers a clean user interface for my customer to process returns request. I can't wait till they get the added features up and running for further customization. Keep up the great work Aftership.
March 22, 2017
This is very great app working perfect, only need variuos changes and all other features working perfect
March 21, 2017
Overall, this is a great app which allows you to add a fully functioning returns centre to your website. It works simply but is effective. We get a high level of returns being in plus size fashion, and this has cut down customer contact around the process which is fab. In the future it would be great if this was more customisable however. 1. The ability to add branding such as logo to the returns info page 2. The ability to amend and customise (the text at minimum) on the emails sent out to customers. 3. The ability to customise the url to one which is in the stores domain, rather than an aftership url. At the moment it suits us as it is, however long term we will have to stop using the app because of the lack of customisation as it portrays a small brand image I feel. However as a free app you dont get much better so thank you.
March 17, 2017
Tried this app and it's well designed.This is going to make it easier for my customers to process any returns that they need to process.
March 17, 2017
Solid app and extremely easy to use. Once the shipping labels are generated automatically from the customer end this will easily be a 5 star knockout. Can't wait.
March 15, 2017
Super easy set up and a fantastic app idea! Return policies are already written out so you can leave as is or modified. This will be a real time saver if returns are requested! Thank you!
March 15, 2017
Great App! Does just what I need it to do-Cool Thanks www.mysexywaist.store
March 13, 2017
I think the AfterShip returns centre is a breakthrough for our store returns process. Finally a system that can take care of what was otherwise something that required a lot of our time and attention with talking the customer through the returns process and following up. We can now relax and have returns taken care of. I just wish that there was a way to integrate it with our Etsy store too! :)
March 12, 2017
Simple to set up. So far, so good! Seems like this will be a great application to simplify one of the most important parts of customer service.
March 11, 2017
As a new shop I was completely lost on how I would do Returns This App solved my worries. Easy to Set up and easy for customers to do returns on their own. Thanks
March 10, 2017
I use the Aftership tracking app and am very happy with it so I was inclined to add this app without hesitation once it came out. It solves a major pain point for me - managing returns. I installed it last week after making some minor changes to the default text. So far I've had no issues with it. Aftership has been very receptive to my suggestions on how it could be improved from a branding perspective. I recommend this app.
March 9, 2017
Brilliant app. Great for returns and makes it simple for customers! Just waiting to be able to customize your emails and logo then it will be 5 stars. www.crestkingz.com
March 8, 2017
Great app. Very helpful to bring more customers. Highly Recommended to all business owners. Get it free app now.
March 8, 2017
To date I'm please with Return Center. I did a test run and it workes flowlessly.