REVIEWS.io Product Reviews App
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One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful. EDIT: When I upgraded to a higher package, I was treated unprofessionally. Simple bug fixes take months. Also, after upgrading, I lost access to several features I had on the lower package. Think twice before you choose this company. EDIT2: After a few more weeks of waiting for the introduction of a couple of translations that are simply wrong in Polish and reminding the support about it, the chat function for reporting problems simply disappeared :) We were abandoned. I will add another update in some time. Greetings
Hi there, I'm sorry to hear about your frustrations with the product and customer support. We take your feedback seriously and are continuously working to improve our product features and the languages we support whilst trying to provide the most efficient customer service we can. We understand the importance of this issue and our development team has pushed a fix for this which should now be reflected on your site. Our team aims to provide excellent customer service and I am very sorry to hear you feel as though you were treated this way. The live chat service should be accessible within your dashboard at all times and our support teams are available 20 hours each day 6 days a week. Please let us know if you do need anything else at all and our team will be happy to assist the best they can. Kind regards Support REVIEWS.io
App is easy to use, pretty nice designed, intuitive for customers. Also, their CS is great and responsive. Props for Adam for helping me resolve some issues quickly.
Thank you so much for your amazing review, we're glad Adam was able to help you with those issues 💪 If you need anything else; Adam and the team are available to you!
Great customer support. Spoke to Adam on the service desk and he helped with my installation of the widgets required on my website. Very Knowledgable and helpful.
Super happy to hear that Adam was able to help you with your set-up! 🌟 If you ever need anything else, our live chat team is there to help and assist!
Really helpful support staff and great product!
Thank you so much for your review, if you need any further assistance our support team is available for you! 🌟
Preis-Leistung ist wirklich top! Wir hatten vorher trusted Shops für die Shop Bewertungen und judge.me für die Produkte. Nun haben wir beides in einem für einen wirklich tollen Preis. Toll ist auch, dass wir Reviews.io auch mit Klaviyo verbinden können und hier die Bewertungsabfragen raus senden können. Was nicht ganz optimal ist, ist das unser Shop wenn wir alle möglichen Banner online haben an Page Speed verliert. Der Start war bei uns auch etwas holprig, da die Entwickler am Live Theme gearbeitet haben und manche Bewertungen dann doppelt und dreifach angezeigt wurden. Man muss allerdings sagen, dass das Team dann schnell reagiert hat und das Problem gelöst wurde.
Really good company to work with. Review companies can be so expensive, but reviews.io offer a good level of service with great value. Easy to dela with and quick to respond to any queries.
Thank you so much for your fantastic review, any further queries and we're here for you on our live chat support!
I somehow messed up the codes and it was displaying on my website. I reached out the support team, Daniel, and he was SUPER helpful in getting it fixed. He not only fixed what I had messed up, he downloaded the widget to get the reviews to display on my website. Great experience.
We're so glad to hear you had an amazing experience with our support team member Daniel, he's a super-star! Any other issues or if you want to discuss any features, our team is always here for you! 💪
Amazing customer service as always!!
Thank you so much for your amazing review! We really appreciate you taking the time to submit your valuable feedback 🎉
Amazing support! All the team is so nice and hansome, thank you so much! Would choose reviews.io again! Perfect service, app, customer support, etc. Best regards
Thank you so much for your amazing review, in terms of customers we'd always choose you too! We're glad you found our platform perfect! We're always here for you if you need support 💪
We're really happy with the constant, quick, and great support the team is providing whenever we need help! The app runs great on our website and there are many options to choose from.
Thank you so much for your amazing review! We really appreciate you taking the time to submit your valuable feedback 🎉 If you ever need any more help or just want to discuss the platform and features available to you then we're available 24/7!
We have made the switch from Trustpilot for our service reviews and JudgeMe for our product reviews so they can be handled via one platform. Plus REVIEWS.io is packed with useful widgets and tools to help show off our reviews. A big thank you to Daniel, Kai, Maddox, Nancy and the rest of their team for helping set everything up.
Thank you for your amazing review! Welcome to REVIEWS.io 🎉 We're super happy that you've decided to use our platform for collecting all reviews :) It's great to see so many name drops - super glad our amazing team was able to chip in to give you a great set-up experience. We're all here if you need any further assistance or wish to discuss any of our features, new and old ⭐️
Wir verwenden Reviews.io jetzt seit ca. 1 Monat auf trinklusiv.at und wir sind SEHR zufrieden. Der Support ist extrem freundlich und hilfsbereit. Weiter so!
I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.
Hi there, We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation. Unfortunately, due to the plan you are currently on, we do not offer Telephone support which is highlighted on our Plans & Pricing page https://www.reviews.io/front/pricingplans Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards Support REVIEWS.io
The Reviews.io help team are consistently next level when it comes to sorting out blips with the platform and will go above and beyond to resolve any issues. Very refreshing to deal with. Particular thanks to Jake for assisting me quickly and efficiently this morning.
Thank you for your amazing review, Jake is a superstar in our support team ⭐️ Our team will always go above and beyond for our incredible clients like yourself, if you ever need anything else then our team is always here for you! 🎉
Really pleased with reviews.io! Great customer service through their chat and easy-to-use platform. Thank you!
Thank you for your amazing review! ⭐️ Our support team is always here to help and answer any questions you have. We strive on making our platform as straightforward and easy to use to collect reviews from your customers. If you ever need anything else then our support team is here to help! 👏
Great customer service. Specially Mollie has been a great and quick help to fix some issues.
Thank you for your great review, Mollie is a fantastic member of our support team here at REVIEWS.io 🎉 If you ever need help, all of our team are here to support you ⭐️
great app, smoothly switched a few months ago. Great to have productreviews now instead of company reviews only. Quick respons on questions from the team and easy to install! Happy customer from the Netherlands
We're so happy to have you here at REVIEWS.io! Welcome :) 🇳🇱 Collecting both company and product reviews is essential and we'd never restrict you from collecting only one type! If you have any other questions or want to discuss features, we're always here for you 24/7!
I didn't know where to start with adding the widgets, spoke with Maddox from support and was able to assist. Maddox took over and installed the widgets on my website by adding the snippets into the back end. Thanks very much for all your support! We are now working on getting the reviews over from TrustPilot and other platforms so we are starting from where we left off with previous platforms. www.fitnfly.co.uk
Wow, what an amazing review - thank you so much for your valued feedback. We're so happy to hear that Maddox provided great support, we always strive to assist our clients in any way we can. We're happy to have you here at REVIEWS.io, if you need anything else, please let us know!
A very straighforward and user friendly platform with top class customer support. Instant replies from the help desk during office hours. Highly recommended.
Thank you so much for your great feedback, we really strive to be the friendliest and simple but most effective platform. Our customer support team is always available to you 24/7 should you need to discuss anything from new features to best practices. Let us know if you need anything!
So much information at your fingertips! Terrific service and follow-up.
Thanks for the great review, we're always looking at the best ways to provide consumable information for our valued customers :) Our live chat team is always here if you need any further info or if you'd like to discuss features available to you!
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