REVIEWS.io Product Reviews App
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Smooth sales up front with all the right speak and shiny objects with promise of integrating the 4 apps involved in the upsell. The reality? Ridiculous onboarding experience and promised walk through phone call scheduled at one month interval for each app. Ridiculous.
Great app, does exactly what we need. Great support on livechat for any issues.
Thank you for your great review :) We're happy that you were satisfied with our support and live chat system! We're always here for you 24/7 if you have any further questions or if you'd like to talk about our features :)
very poor customer support when asking for a simple question, wont help without an upgrade, well Im no table to install it so definitely wont upgrade nothing!
Hi there, We are very sorry that you have had a negative experience with REVIEWS.io. We always aim to provide our customers with excellent support and as a gesture of goodwill, we have completed the widget installation for you. We hope that this has made the transition to REVIEWS.io easier for you. If you do have any further questions please jump back on live chat and our support team will be more than happy to assist. Kind regards Support REVIEWS.io
We came from using a different platform for several years and their pricing model simply pushed us away. That's when we discovered Reviews.io and we were impressed about everything it has to offer. The UI is great and everything front-facing is easy to use. There were a few hiccups during the integration process but we are super grateful for Leila at Reviews.io for the guidance and support. Keep it up Reviews.io, we're looking forward to see all the cool things you'll bring in the future.
Wow, thank you for your amazing review! We agree, Leila is a super-star here at REVIEWS.io! Welcome to our platform, we're so happy to have you here and we look forward to working together and what we can achieve in the future! Be sure to hop on our live chat if you have any questions or want to learn about any of our features, we'd be happy to discuss anything :) Once again, thank you for your great feedback! Here's to the future ✨
Tolles Produkt und grandioser Kundenservice. Sie haben uns sehr bei der Einrichtung geholfen. Vorher waren wir bei Trusted Shops und Reviews.io ist wirklich viel besser.
Vielen Dank für Ihre tolle Bewertung und schön das Sie bei REVIEWS.io sind :) Wir freuen uns zu hören, dass unser Team Sie bei der Einrichtung unterstützen konnte. Für weitere Fragen oder wenn Sie mehr über eine bestimmte Funktion erfahren möchten, stehen wir Ihnen jederzeit zur Verfügung!
Works exactly how I wanted it to and really helpful customer service. Thanks Maddox and shoutout to Joe
Thank you for your amazing reviews and shoutouts for our super team members; Joe & Maddox! If you have any further questions or want to discuss any of our features, our team is always available to you!
I've been using the App for a week now and I'm really impressed with the app and especially with the support! The onboarding process was super comfortable and even with more complicated questions, the support was always there to help me and did a really good job. The backend is very clear and easy to navigate. The integration with Shopify is easy and all widgets are visually very attractive. I also find the price-performance ratio very good compared to other providers, the costs are transparent and the scope of functions great. I am thrilled all around and recommend this app to anyone who wants to collect reviews on an independent platform.
Welcome to REVIEWS.io! We're so happy to have you here and look forward to working together :) Thank you for your amazing feedback on our platform, we'll continue to make our solution even better! If you have any further issues or questions, please let us know!
The customer service was excellent. Shout out to Maddox, he was very helpful and have helped us with setting up and fixing any technical issues. The platform was very easy to set up and use.
We're glad you agree that Maddox is a star on our support team! If you need support or have any questions on our platform - our amazing support team is available 24/7. Once again, thanks for your great review :)
Easily the worst customer service I've ever received for any product or service. There are lots of cool-sounding features but they're all buggy and don't work on even a basic level. I wasted countless hours going back and forth with customer support, to which they routinely ignored my questions and just spat out obtuse and unhelpful responses. I switched to Klaviyo Reviews and it has been incredible from the very beginning. Save yourself a ton of headaches and go with Klaviyo.
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io
Would highly recommend installing the REVIEWS.IO app for collecting your reviews. It integrates seamlessly with my Shopify website and the dashboard is very easy to use. The customer service provided is helpful, fast and responsive.
Thanks for your recommendation! We really appreciate your feedback and are super happy to hear that you were satisfied with the support our team offered :) We're always looking to improve and make our platform even MORE streamlined for our amazing clients such as yourself. If you ever need anything, our team is here for you!
We've been with Reviews.io for years now across Magento and now moving over to Shopify. It's hassle free, full of features with support you can rely on when needed. Definitely recommend for anyone who wants to take company and product reviews seriously.
Thank you so much for your review, we really appreciate your loyalty and that we were able to support with your migration to Shopify. We'll continue to make our solution as streamlined and hassle-free, but if you do have any issues - our live chat is available 24/7!
Great support from the team all around. They have been very helpful in our migration of platforms! Excited to see how the platform performs once we are up and running :)
Thank you so much for your review, we're super happy to have you on our platform :) Welcome! If you have run into any issues, be sure to contact our team who are ALWAYS available :) or if you just wanted to learn more about a feature! Always here for you!
Works great for us. More trnsparency for our customers is always welcom. Nice App - which works perfectly.
Thank you so much for your amazing review, the team is super happy to hear that our app is working perfectly for you. We strive for perfection which is why we are constantly pushing out new updates to continue to be the best! If you need any help or support, our live chat is always open! :)
I switched from another provider to Reviews.io. I was helped super fast and well with the export/import of the previous reviews and also with the integration into the theme the support and the dev team was very helpful. All in all, I am very satisfied so far and am excited to collect the first reviews via reviews.io.
Thank you so much for your great review, we're super happy to have you on REVIEWS.io and look forward to the future working together. Our team is always available for you 24/7 to assist in whatever you need :)
Super helpful when sorting out issues, thank you. Great speed and patience when working on code specific changes.
We really appreciate the great review. Our team is always working on how we can provide the best possible experience for our amazing customers. Glad to hear you had one of those experiences :) Any further assistance needed and our live chat is always available!
Been with Reviews for years, their support is fantastic and the integrations are on point. I do wish there extended plans were slightly cheaper, but I guess you can't have everything.
Thank you so much for your amazing review, we're grateful to have such loyal customers such as yourself. We do believe that our subscription prices match our product but appreciate your feedback. If you ever have any issues, we're always here for you!
Very nice review app. Lot of possibilities. Account managers very helpful. I recommend to any e-commerce.
Thank you so much for your recommendation, we strive to be the best review platform on the market! The possibilities will keep on growing as well as we continue to perfect our product!
Great app and really good customer support team! We have been collecting far more reviews with more images too. And these all look great on our site with their widgets.
Thank you so much for your amazing review! We're glad you had a great experience with our support team. Any further questions and we're here to help!
So far so good with the app on our Shopify store - Daniel at Reviews.io has been a great help. Many thanks!
Thank you so much for your review, glad to hear you're happy with the platform and our Shopify Integration! Daniel is a fantastic team member here on the REVIEWS.io team :) Any further questions or assistance needed and our live chat is always available to you!
I am a new small business owner. I tried lots of things -- google ads and all kinds of plugins. Reviews.io has the best customer support I have ever experienced. Thank you so much for the great product and the great customer support.
And thank you for your amazing feedback! We take pride in knowing our solution is accessible for businesses of all sizes :) If you ever need support, just know that we're always available to you!
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