All reviews

Rating Breakdown

  • 5
    91% (647 ratings)
  • 4
    3% (20 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (34 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 3, 2022

Andrew from Reviews.io has been exceptional. Professional, personable and very fast turnaround. The reviews look great on our website and the results have exceeded our expectations.

Using app

29 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 3, 2022

The team at Reviews.io is super helpful and professional. Cameron & Andrew helped us to set up our review app. I would definitely recommend the Reviews.io app. A++ service.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2022

I truly recommend this app, they have a great customer service. Amador was really nice and helped me with all the concerns and questions that I had! Thank you

Using app

1 day

Total reviews

4

Average rating

4.0

5 / 5 Share

March 3, 2022

Exceptional customer service from Mollie, she helped with all my requirements and made my experience a pleasant and stress free one!! I can't thank you enough for your help with your quick response and follow up messages to see how I went.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 2, 2022

Reviews.io is an amazing platform that keeps evolving its features. The out of the box widgets and features natively integrated with Shopify made it a breeze to get up and running. They also have a robust api that has allowed us to do some pretty advanced things outside of the standard offerings. Support is quick to reply and has been very helpful. We are very happy with this platform and are excited to see what new features and improvements they release next!

Store

Melin

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

The team was very helpful and quick in responding to any questions we had with the setup. Heads above the competition regarding features vs price!

Using app

6 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 21, 2022

Good review platform and more affordable than the alternatives. UI could use some work as the initial setup took a bit longer than expected compared to other review platforms I've tried. Also missing some things like statistics on reminder invites, but they assured me that would be available soon.

Using app

2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 17, 2022

Excellent product and super staff support especially from Millie really helped me get everything sorted.

Using app

Over 1 year

Total reviews

8

Average rating

2.6

5 / 5 Share

Feb. 17, 2022

Thanks for the help. The support really went to a lot of trouble and was able to implement my ideas exactly. Thank you!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2022

This app makes it very easy is display reviews on our home page and product pages. The service team at Reviews.io is also amazing - they have solved issues and answered questions super quickly and have made the process smoother. We even got a Reviews.io Klaviyo flow set up to boost our reviews. Thanks so much to the Reviews.io team!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2022

Like many here, we made the switch from Trustpilot after we could no longer justify the high expense of using their service. We get all the same important features we had on Trustpilot like json-ld product data, Google product reviews, questions/answers and more. On top of this they offer more widgets and they work better in our site. The responsive customer support is just the icing on the cake. Happy customer :)

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 13, 2022

We switched from Trustpilot when Trustpilot wanted to raise their prices significantly yet again. Reviews.io made the switch easy as possible, and the Shopify integration was simple. I think the platform is better than Trustpilot as well as being cheaper! :)

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2022

App works great, and their customer service is OUTSTANDING. The chat feature is great for when you need help quickly.

Using app

4 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 10, 2022

Es ist sehr leicht das System mit Shopify zu Verbinden und Bewertungen zu Sammeln. Bei Problemen und Fragen ist der Support und die Technik/Entwickler super hilfreich und schnell per Chat zu erreichen.

Using app

17 days

Total reviews

2

Average rating

4.0

5 / 5 Share

Feb. 10, 2022

REVIEWS.io is our trusted partner to collect verified reviews. They have a lot of widget options for displaying reviews in addition to robust reviews collection options. Tech support has always been great although we rarely need help outside of customization. All in all, I believe REVIEWS.io is the best value in reviews platforms.

Store

Atla

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2022

Reviews.io is excellent integrates perfectly with my Shopify store and the customer service is fantastic and always able to assist you if you have any difficulties.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2022

Through reviews.io we could import the reviews from amazon to our shopify store. The support team is amazing. Big thanks to Mollie and Shane.

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

We have been using reviews.io for at least the last 3 years and couldn't be happier. They are great to deal with, customer service has helped us out with whatever questions we have and overall has helped created trust with our customer! Thanks reviews.io

Using app

About 1 year

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 1, 2022

Stay well clear! I downloaded this app as I wanted to show all product reviews on every product page. I contacted customer services via email with the correct csv required to upload my previous reviews. They informed me they needed more information and if I wishes to upload more reviews it would be $99. This service is actually free with many other apps. They also sent me an email 20 minutes later, before enabling me to reply, saying they were wrapping up the conversation! Why?!? Give at least 24 hours for an email response, it’s not like I was wasting time on a live chat. I then deleted the app and I was called several times about why I had done so. I explained I did not want to discuss it further and blocked the number. They then persistently continued to call me from other numbers and left voice mail messages asking about my business goals. Absolutely appalling after I stated I no longer wanted to work with them. I have now used Fera.ai with no charges, easy to install (so haven’t needed to contact customer service) and app appeared exactly where and how I wished without editing any code.

Using app

About 18 hours

Total reviews

2

Average rating

3.0

Developer Reply

Hi, We are really sorry to hear the above and can only apologise that you didn't have the initial experience you were expecting. We do take our client's feedback seriously. After seeing your original chat, prior to your review being left, our support and sales teams both reached out (crossed over, unfortunately) as just wanted to ensure you were receiving the support you needed. It's really important to us that all of our clients get the assistance and advice they need and so we were keen to make sure that was offered to you also. We have updated our records to ensure that are not contacted moving forward. If you do need anything please don't hesitate to contact us. We wish you all the best with your reviews journey. Kind Regards The REVIEWS.io Team.

5 / 5 Share

Feb. 1, 2022

Brilliant support from very helpful real people. Easy set up and installation, we've been using them for a couple of years now. I just did a theme update and they were super helpful with it. Mollie was particularly helpful. Thank you! xx

Using app

Over 2 years

Total reviews

3

Average rating

4.7