REVIEWS.io Product Reviews App for Shopify

REVIEWS.io Product Reviews App

Collect product reviews, star ratings, testimonials, UGC + Q&A
Rating
4.7
Feedback
716
Reviews
Chart
#342
Shopify

All reviews

1 / 5 Share
Feb. 1, 2022

Stay well clear! I downloaded this app as I wanted to show all product reviews on every product page. I contacted customer services via email with the correct csv required to upload my previous reviews. They informed me they needed more information and if I wishes to upload more reviews it would be $99. This service is actually free with many other apps. They also sent me an email 20 minutes later, before enabling me to reply, saying they were wrapping up the conversation! Why?!? Give at least 24 hours for an email response, it’s not like I was wasting time on a live chat. I then deleted the app and I was called several times about why I had done so. I explained I did not want to discuss it further and blocked the number. They then persistently continued to call me from other numbers and left voice mail messages asking about my business goals. Absolutely appalling after I stated I no longer wanted to work with them. I have now used Fera.ai with no charges, easy to install (so haven’t needed to contact customer service) and app appeared exactly where and how I wished without editing any code.

Store Using app Total reviews Average rating
Briggs & Things About 18 hours 2 3.0
Developer Reply

Hi, We are really sorry to hear the above and can only apologise that you didn't have the initial experience you were expecting. We do take our client's feedback seriously. After seeing your original chat, prior to your review being left, our support and sales teams both reached out (crossed over, unfortunately) as just wanted to ensure you were receiving the support you needed. It's really important to us that all of our clients get the assistance and advice they need and so we were keen to make sure that was offered to you also. We have updated our records to ensure that are not contacted moving forward. If you do need anything please don't hesitate to contact us. We wish you all the best with your reviews journey. Kind Regards The REVIEWS.io Team.

5 / 5 Share
Feb. 1, 2022

Brilliant support from very helpful real people. Easy set up and installation, we've been using them for a couple of years now. I just did a theme update and they were super helpful with it. Mollie was particularly helpful. Thank you! xx

Store Using app Total reviews Average rating
TUM TUM TOTS Over 2 years 3 4.7
5 / 5 Share
Feb. 1, 2022

We are have been using reviews.io for the last 6th months on a number of websites. The functionality of the review aggregator is the best we have used thus far. The technical support from their team is second to none. Superfast setup and installation with Shopify. We have seen a +50% increase in review feedback from customers and this has a positive influencer on our overall conversion rate.

Store Using app Total reviews Average rating
Beauty Dept 4 days 2 5.0
5 / 5 Share
Jan. 29, 2022

We have been using this app for a almost a year.Like this app and we are very happy to upgrade our plan.The reviews help us to grow.I like the invitation settings and we have a good conversion rate.I also have submited requests to add new features,they are pretty helpful to handle for me.Staffs like Andrew,Comerson,Mollie all have assisted me with the problems.Thank you all for your professional help.

Store Using app Total reviews Average rating
SmaFan.com 9 months 4 5.0
5 / 5 Share
Jan. 27, 2022

Really great app! Easy to use, great features and the reviews.io-team helped us proactively with setting everything up... just great customer support from these guys

Store Using app Total reviews Average rating
Coffee Fellows Online Shop About 2 months 1 5.0
5 / 5 Share
Jan. 27, 2022

Great reviews platform with many functionalities, easy user interface and the customer service is great! Any issue they will sort out asap. Recommended!

Store Using app Total reviews Average rating
Ekopura Nutrition About 1 month 8 5.0
5 / 5 Share
Jan. 26, 2022

An absolutely incredible reviews platform! We migrated from another company and was shocked by how much more value we were getting from Reviews.io! The team is super helpful and the features are unmatched. So professional and we only wish that we had started using them sooner!

Store Using app Total reviews Average rating
Kotomi Swim About 2 months 5 5.0
5 / 5 Share
Jan. 25, 2022

Amador and their team have been super helpful all along the way: from importing our existing reviews, to setting up review collection flows, and explaining the Google Rich Snippets. They helped implement their code when I was having trouble, and they even stylized it to fit our branding.

Store Using app Total reviews Average rating
Bicycle Glass Co 3 months 4 5.0
5 / 5 Share
Jan. 24, 2022

Great app and excellent customer service. Very customisable. The team are always so quick and helpful and we’re excited to see our reviews grow and grow.

Store Using app Total reviews Average rating
Simply for Strings 5 months 6 4.7
5 / 5 Share
Jan. 24, 2022

Good friendly company that explain all the things that are important when setting reviews up. Solid system, trusted by google. Customer services staff know their stuff and are quick to help and resolve any issues.

Store Using app Total reviews Average rating
Thomas Bird About 3 years 2 5.0
5 / 5 Share
July 2, 2024

Wsan't able to format and integrate one of my widgets so support sorted it afte i sent an email - brill service.

Store Using app Total reviews Average rating
5 / 5 Share
Jan. 21, 2022

Best App fpr review. Better than trusted. Great Service we love it! Easy to install, great Features.

Store Using app Total reviews Average rating
Alpurial GmbH 9 months 7 5.0
5 / 5 Share
Jan. 20, 2022

Thanks so much for this awesome support! Espacially Mollie, who helped me with integrating the Widget onto my website. I love it! 5of 5 definitely!

Store Using app Total reviews Average rating
DREIERRR 3 days 6 5.0
5 / 5 Share
Jan. 20, 2022

Big thanks to Carlus, Matt and the rest of the reviews.io team. They were super helpful in helping migrate our reviews to a new platform and took care of the whole process including replacing widgets. Carlus was excellent at onboarding and showing me the ropes of the new platform and features. The platform gives us so many more options than our previous solution and at a far better price! Keep up the great work team.

Store Using app Total reviews Average rating
Dry Bags 14 days 3 5.0
5 / 5 Share
Jan. 20, 2022

I use Reviews.io on two different websites. Excellent customer support, which quickly and reliably takes care of questions of any kind and always finds a solution even for unusual problems.

Store Using app Total reviews Average rating
Hydraid 3 months 2 5.0
5 / 5 Share
Jan. 20, 2022

We use Review.io to integrate verified Reviews in our onlineshop and to show the feedback at our landing page . The set up took a while, because we had various customizations to do. During the whole time, the reviews.io did an incredibly good job und were always there to help. No matter how complicated the question or problem was, reviews.io managed it to solve it quickly and help us. They are very friendly, supportive, and always think one step ahead what makes it easy for us to adapt new settings. We are very happy to use reviews.io and we can absolutely recommend it!

Store Using app Total reviews Average rating
Grill Supply 4 months 1 5.0
4 / 5 Share
Jan. 19, 2022

We've been using the app now for the better part of a year. We've found it easy to work and is has great visibility on Google. It was far cheaper than Trustpilot and the customer facing teams have been good. We recently moved another of our brands over to Reviews.io and I have to say, Carlus really stood out. He ensured we were onboarded successfully, was always quick to respond and helped troubleshoot where necessary - he certainly stood out.

Store Using app Total reviews Average rating
Ohh Deer 9 days 2 4.5
5 / 5 Share
Jan. 13, 2022

Couldn't speak highly enough of the level of service that our Reviews I.O team have given us since we joined this app. Working with Cam, our Customer Success Manager has meant everything has been installed and set up efficiently with so much support for our requests. Already we have seen great results from using this platform and i'm looking forward to seeing further successes with the more we do with this platform. Highly recommend!

Store Using app Total reviews Average rating
Nine Lives Bazaar 2 months 2 5.0
5 / 5 Share
June 14, 2024

Great guys to work with, Big thanks to Kai. ( both of them ! )Great help, quick to respond, very friendly and professional . Fantastic service from Kai and the team as always polite, helpful and a pleasure to work with.

Store Using app Total reviews Average rating
wallfillers.co.uk Over 3 years 4 5.0
5 / 5 Share
Jan. 12, 2022

We've worked with Reviews.io for nearly 3 years. They are incredibly helpful and responsive whenever we've had questions. It's been an ideal experience.

Store Using app Total reviews Average rating
Swiftwick Over 2 years 7 5.0
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