REVIEWS.io Product Reviews

Oct. 1, 2021

I found the app itself did not provide sufficient guidance on how to use it with Shopify and didn't realise there was different code for using widgets until I contacted support. 5 stars otherwise. (I did not use the auto-install feature, but installed the code myself so cannot comment on that part) However, on both occasions I contacted support, they were very helpful and I am pleased with how things are going. In a short amount of time, rich snippets and our Reviews.io business profile appeared in Google SERPs so Google does clearly value the service provided by Reviews.io.... but what I love the most about this platform is that I get to own my business' reviews and do what I want with them... unlike another well known reviews platform.

Oct. 4, 2021

Update 10-4-21 Someone else reached out and made it right. Had the widget installed, confirmed which one to install on, confirmed it was installed on theme named. It's much appreciated. Summary: Since I've been using Shopify for 5+ years, it's appears to be standard practice that when another company does an install, they make a copy of the current them and rename it with their name "Brian App name of theme." They do not go and give it a random name let alone a name it after a theme that was deleted from Shopify. It isn't about the $99, it's the priceable. The Details: I installed the app, attempted to use the auto install and it didn't work. Given Shopify has had a recent update to themes, no worries. Sept 1st. I reached out to support and they had someone to install the widgets on my site. Sept 2nd support said they would install the theme. Awesome!!!! Sept. 9th they install the app again, I didn't catch the email and reply no problem, we'll install the app. Sept. 14th App not installed but customer service said hey we got your back, it hasn't been installed but still working on it. The issue is taking longer than expected. Awesome, aware but still working on it! In the process of this going on, I noticed Shopify made updates to the way themes work and redownloaded my theme. I started to edit the them based on the way new themes work. Some date in-between the install was done. Sept. 25th I finish the new theme and publish to live. I delete the Theme named with 9-5-21. The current theme name is 9-25-21 (my way of record keeping). Sept 27th. Msg from Support "Hello Brian! Ticket #3843 Our developer was not able to find the theme our auto-installer would've created, so they have duplicated your live theme and renamed it '[REVIEWS.io] Prestige 9-5-21 - Dirty', and installed Polaris and Rating Snippet in there. You would need to publish this theme if you are happy with it. Please review it and let us know if you have any questions or concerns, Have a great day!" My reply "Yeah, I saw it well after I had built out a new theme due to the recent updates. My page doesn’t appear to be showing reviews and I had the auto install run." Them: So you need to install again. Me: Yes, please. Them: can you confirm the exact theme these need to be installed for? Me: A copy of the current theme is fine. I want to point out the current name of my theme is named with 9-25-21. There is a new theme with a date of 9-5-21, which I deleted as that isn't the correct theme (I thought maybe I didn't delete it the other day). Sept. 28th Them: The developers have now reinstalled for you Me: I do not see where they installed it. [ I check my current theme, along with not seeing a new copy of the live theme with a 9-25-21 date]. Me: When I wrote in, I stated it was installed on the wrong theme. I need it installed on the current theme. I deleted the one titled Dirty and awaited an install. Today, I saw "dirty" was back when I had already deleted it. So did they install again on dirty or did my 2nd request get 100% missed? Them: No we installed on a copy of the current theme. Me: You're telling me your Dev team made a copy of my current theme named Prestige Live 9-25-21, and renamed it to Reviews.io Prestige 9-5-21 dirty" and installed??? Them: Yes. So if you want to install again it will be $99.

Sept. 27, 2021

Only done the onboarding so far but the service is incredible and everyone is super helpful. The integration with other apps works perfectly fine and I'm looking forward to having review.io live!

Sept. 16, 2021

Learning this platform with so easy. Thank you, Carlus for the assistance with Keto Pint's account.

Sept. 16, 2021

I would highly recommend reviews.io. They have plans suiting all scales of business with an excellent and prompt support team. Cameron is a great asset to the company as well. He was super helpful with all things from providing us the best suited plan to its implementation on the account. Must have!!

Sept. 8, 2021

Glenn was really helpful in taking me through the platform and showing me everything that can be achieved with Review.io. I can't wait to get started!

Sept. 7, 2021

Awesome service! Great product! The best review platform by far. We are very happy with the product & the team supporting us with every issue.

Sept. 1, 2021

Top notch way to collect reviews amazing integrations with klavyio and great support there the best!

Aug. 31, 2021

Was definitely worth it switching over from Stamped.io to Reviews.io! Huge shoutout to Kehan for explaining the POWERFUL functionalities of the app in helping to accelerate our business growth and also MASSIVE thanks to Andrew & Cameron from the ANZ customer support team for being there to help me with installation & my incessant questions during Aussie hours.

Aug. 27, 2021

Great app and comms from Glenn and the wider team at Reviews. Super easy to set-up and collect reviews.

Aug. 26, 2021

Great review app, it is worth every cent! The support is really great as well, Nicola from the support team was able to help me out very fast and competent! We would recommend reviews.io

Aug. 20, 2021

We have switched from a free App to Reviews.io and it was a very good decision. I love the layout and the options I have! great work and the support is very fast and perfect!

Aug. 19, 2021

The app is really great and easy to use, but much more important to me is the 10/10 support. The developers helped me a lot by fixing bugs themselves and the team was very nice all the time even if i had multiple issues in a row. Thanks a lot!

Aug. 19, 2021

Glenn in customer success and Mollie in support have both been great - answering queries and helping us get the most out of the platform. Would certainly recommend

Aug. 16, 2021

I won't trust my customer review data with a company that advertised 14 days free trial but charges your credit card after one day? Not to mention that its the only shopify app that won't let you cancel now and only in 30 days. Would you?

Aug. 13, 2021

Great experience and features. Moreover, the Customer Executives are always ready to help. Thanks a lot!

Aug. 11, 2021

I am honestly amazed by the level of service you receive. The Australian team is always is happy to help and provide the best solutions. Cameron especially is an absolute pleasure to work with. I would never use anyone else than Reviews.IO! Thank you

Aug. 10, 2021

The support team is awesome and really quick at responding to requests. The setup process was also super smooth, their team installed and configured the widgets to our needs. Also, loving the product star rating we're seeing on google ads, getting quite a conversion boost so overall really happy with the team and app! Keep up the great work. Highly recommend.

May 24, 2022

I switched to this reviews app about six months ago and have been so impressed with the support team. They have assisted in integrating the widgets, email booster send-outs and fixing any bugs; politely and promptly. They have offered customised advice to help me get the most out of their app. Thanks Reviews.io team!

Aug. 9, 2021

The most amazing reviews app along with the friendliest, most host helpful support team ever. They've helped me integrate with my theme with ease and are always there if I have questions. The reviews I'm now collecting are more detailed and also more meaningful to my business and also to other customers. 10/10