All reviews

Rating Breakdown

  • 5
    91% (640 ratings)
  • 4
    3% (21 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (36 ratings)

Reviews with Text

  • 99% (694)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 15, 2021

Get customer service, always ready to help with any questions or help with updates. Always 5 stars :)

Using app

About 2 years

Total reviews

10

Average rating

4.6

5 / 5 Share

July 15, 2021

The biggest thanks go to the support team. They answered all the questions and helped to figure out how it works very quickly.

Using app

Over 4 years

Total reviews

3

Average rating

4.7

5 / 5 Share

July 9, 2021

App works brilliantly and integrates very well. The reviews.io team are brilliant. Glenn, thank you so much for your ongoing support.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 2, 2021

The customer service from ReviewsIO is absolutely top-notch - it stands out amongst all of the other apps and services we work with and just 'makes a difference' (big thanks to Carlus and the team today who very quickly resolved a Shopify code issue for us). The app is great too, managing reviews and keeping an eye on things is made very clear and easy.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2021

The guys have been really helpful in getting us all set up on reviews.io, everythings gone smoothly and quickly and they were always able to answer any questions that came up.

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

June 29, 2021

Really helpful team and such a great product. We looked at a number of different options when searching for a review platform and this ticked all the boxes and the price was of exceptional value - especially considering the functionality and support provided. Highly recommend

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 28, 2021

We have used reviews.io for some time. I have found the team very helpful with any questions, service and response times is also very good. Overall the app is a perfect addition to our site and does help customers when choosing to purchase a product.

Using app

About 1 year

Total reviews

2

Average rating

4.0

5 / 5 Share

June 24, 2021

We researched different apps that connect with Shopify for review solicitation, and this is by far the best value!

Store

askderm

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 27, 2021

We were looking for a reviews platform for a while when we came across Reviews.io that met all of our needs at a fraction of the cost of some of the other options available. The setup was very simple and the customer service/support is amazing. Their team take the time to review your account on a regular basis to make sure you are optimised for success! Definitely would recommend.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 24, 2021

This app provides excellent integration with Shopify. The automation features have saved our staff so much time. The technical help provided by the developer is also amongst the best we've experienced. Highly recommended reviews app.

Using app

7 months

Total reviews

3

Average rating

5.0

4 / 5 Share

May 24, 2021

Integrating Reviews.io onto our bespoke Shopify site was simple but what I have appreciated most is the quick and professional turnaround from the support teams (& live chat) whenever I have had a question or issue.

Store

Cleva

Using app

Almost 2 years

Total reviews

4

Average rating

4.5

5 / 5 Share

May 21, 2021

Very happy with the Reviews.io platform with an excellent integration team who make the whole process extremely simple. The review platform itself is user friendly, great pricing and easy for customer interaction for leaving reviews.

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

May 11, 2021

Well, to make a long story short - on company plugin website they state that Question & Answer is avaliable in a Small Business plan. After conversation and paid for a developer to install that plugin on our website - they said "I apologize. The wording on the pricing plan page needs to be updated." If we knew that we would use differ plugin - not waste out time ! Lesson learned

Using app

20 days

Total reviews

2

Average rating

1.0

5 / 5 Share

May 10, 2021

Truly fantastic solution, super easy to integrate, and a great team to work with. I love their dashboard as well as the way you can combine relevant reviews. The social tools are also increadable.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2021

This app is exactly what we needed when we started looking at upgrading our review platform. While other apps have annual contract minimums or very very high fees associated Reviews.io was perfect for allowing us a great customer experience and allowing us to grow under their app. 5 out of 5

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 11, 2023

We've used Reviews.io for over 2 years now and couldn't be more happier. Great integration with Google, wonderful customer support, and having the reviews on our site has helped tremendously with continued customer repeat orders.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 26, 2021

Customers love it, Google loves it, and we get to scale our customer support experience because of it

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 23, 2021

We looked at a few options as we wanted both a place for our customers to know that our reviews are verified so they can trust them while also allowing these reviews to be seen by Google. The main area that stood out with reviews.io is the support, Vilash in business development and both Amador and Carlus in customer success have been excellent. We asked a lot of questions and they were really helpful and proactive. This stood them apart from others and I'm happy with our decision and implementation.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 12, 2021

I've been using REVIEWS.io for nearly 1 year now and they are excellent. They've always provided instant support and have helped me with some suggestions to boost my review conversion rates. The reviews in which you receive are all invite-only, so you getting only quality reviews that have are been verified. I would highly recommend REVIEWS.io to any growing business.

Using app

10 months

Total reviews

23

Average rating

4.9

1 / 5 Share

May 20, 2021

Update to the saga - The Reviews app had an issue and none of the review requests were sent. I send several support requests regarding this issue and nothing was done. reviews agreed to refund my years subscription as i want to cancel but every time i ask were the rund is they seem to forget an=bout the agreement they made. I have now had to cont my credit card comapy to get the refund as the team at Reviews.IO simply can not be trusted Have yet to use the reviews.io plan as we are waiting to import reviews from our old app. The features look good from what i have seen. I signed for the Growing Business plan paying 12 months upfront, then also charged for the monthly plan! had the monthly charge refunded. To be honest they are quick to correct Keep an eye on your credit card statements.

Using app

About 1 month

Total reviews

24

Average rating

4.2