Rivo: Loyalty Program, Rewards

Dec. 3, 2025

Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Abbie et al have provided phenomenal assistance throughout our time with Rivo!

Nov. 13, 2025

So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.

Nov. 11, 2025

It’s very expensive and has no effect. I want to request a refund, but it’s not loading.

Nov. 5, 2025

She was very quick and solved my problem.

Nov. 3, 2025

We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.

Oct. 23, 2025

Arianne was very helpful and broke down the information I needed.

Oct. 23, 2025

The app itself is ok, but the customer support is very bad.

Oct. 15, 2025

Love love love. I tried them all and sticked to this one. Super UI. Easy to use, important features even on basic plan. Great support, especially Arianne.

Oct. 9, 2025

Good program, easy to setup and great support. Help us a lot while setup the program.

Sept. 22, 2025

The best customer service, I was having issues uploading my CSV file (my fault) and they were patient, friendly and we got it fixed fast.

Sept. 24, 2025

Arianna has been super helpful in resolving issues! Super quick and efficient!

Sept. 11, 2025

On boarding is very friendly, Arianne was very helpful with some questions we did through the chat. Looking forward to keep on exploring the app

Sept. 11, 2025

Sept. 9, 2025

Arianne is great support, patient and caring :)

Sept. 8, 2025

Fantastic customer service, and an easy setup. Pricing is also right. I would recommend it!

Sept. 4, 2025

An amazingly personable and incredible support experience! Arianne in the Rivo support team has been absolutely wonderful in delivering, what quite frankly and sadly is a lost art and passion in todays digital age. As a new Shopify and potential Rivo customer, her customer-centric attitude, expertise, perseverance delivered everything you could ever want, and more to convert any doubtful customer. She made a Rivo customer out of us. She excels the experience as much as the app itself. Thank you Arianne. I hope i always get to deal with you.

Sept. 4, 2025

so far so good, the tailored support from Arianne and the Rivo team was priceless to getting our launch off the ground.

Sept. 4, 2025

We were hesitating between 2 other softwares and Rivo for our referral program. We decided to launch with Rivo and I’m so glad we did. It has a lot of customisability and features and is SUPER easy for a non-technical team to set up. Abbie from customer support is phenomenal. She responds within minutes, taking her time to fully understand our requirements before swiftly helping us implement the correct solution. Thank you very much Abbie !!!

Aug. 29, 2025

Fast response/help time with customer/app support, Arianne was amazing from start to finish. Easy to navigate, offering everything I needed to reward our online customers for their loyalty.

Aug. 27, 2025

Loads of features, intuitive setup, and excellent support... and all at a very affordable price. Shout out to Arianne who was there via chat to help me with all my questions.