All reviews

Rating Breakdown

  • 5
    96% (2,316 ratings)
  • 4
    3% (71 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (13 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 25, 2024

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!

Store

Empower

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 24, 2024

She was great! Answered all my questions and helped me with the app.

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Awesome to hear we were able to help! If you have any more questions or need further assistance, we're always here to support you. Thanks for the feedback! - Kevin & Rivo Team

5 / 5 Share

Dec. 23, 2024

I'm still new to the process -- but I can speak volumes for their customer service. They really are available whenever you need them and quick to provide a resolution. Thank you!

Using app

About 4 hours

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad to hear our customer service has been there for you! Thanks for the positive feedback, and remember, we're just a message away whenever you need assistance. - Kevin & Rivo Team

5 / 5 Share

Dec. 23, 2024

Arianne was a great help for customer support! Just using the free version at the moment, and it works fine for now. Will definitely be upgrading in the near future.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're glad the free version is meeting your needs and that our support could assist. We look forward to having you upgrade when you're ready. Thanks for the kind words! - Kevin & Rivo Team

5 / 5 Share

Dec. 22, 2024

Arianne was really helpful and kind! Very good experience interacting with her. She pointed me to the right knowledge articles and even offered up additional design tips that I didn't ask for but are very useful and that I will implement! Thank you Arianne :)

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

It's fantastic to hear you had a great experience and found the extra tips helpful! We always strive to provide valuable support. Thanks for your feedback, and if you need anything else, we're here for you! - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

Amazing experience working with Abby, she help me setting up my app, and I’m very pleased. Thank you

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

We're happy our support could assist you in setting up the app. Thanks for the feedback, and just reach out if you need more help! - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

Bryan from Rivo support was very helpful with making sure that the app fits with our website's functionality.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Great to hear our support team could tailor the app to fit your needs! If you have any more questions or need further assistance, we're here to help. - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

I’m still learning how to use the Rivo platform, but I want to highlight the excellent customer service I received from Arianne. She was incredibly helpful, patient, and attentive to my questions. Her support made the process much smoother and more enjoyable. Thank you, Arianne!

Store

Olivine

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your experience! We're thrilled to hear that our support team could make your journey smoother. If you need any more help, just give us a shout! - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

Good support. Arianne you are great!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words! We're happy to hear you had a great experience with our support. We're here if you need anything else! - Kevin & Rivo Team

5 / 5 Share

Dec. 18, 2024

First time looking into reward programs & I landed with Jel from the Rivo Team - 5/5 STARS. Super helpful, very friendly and she knew what she was talking about! She alleviated all of my doubts as well as my concerns and even walked me through the setup. Don't go any further than Rivo, you won't find better service!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the amazing review! We're thrilled our support team helped you get set up and addressed all your concerns. We appreciate your 5-star rating and are here whenever you need us! - Kevin & Rivo Team

5 / 5 Share

Dec. 18, 2024

For starting out, the available settings and setup is just right! Paul helped me with the removal of branding and assisted on tips for beginners. Our chat totally slayed and was speedy as heck. I'm inspired to explore the possibilities of the app and grow the use of it alongside my business!

Using app

About 19 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad our support could help with the setup and branding. Excited to see how the app helps your business grow—let us know if you need anything else! - Kevin & Rivo Team

5 / 5 Share

Dec. 18, 2024

Working with Pete at Rivo Loyalty Rewards Referrals was an absolute pleasure! His expertise and professionalism are truly unmatched. Not only did he take care of exactly what I needed, but he went above and beyond to ensure everything was perfect—and he did it all in less than 30 seconds! Pete made the entire process seamless, and his attention to detail and commitment to exceptional service left a lasting impression. I highly recommend working with Pete and the Rivo team for anyone seeking top-tier support and outstanding results. Thank you, Pete, for your incredible work!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your amazing feedback! We're thrilled to hear that our support team exceeded your expectations and made the process seamless. We appreciate your recommendation and are always here to help! - Kevin & Rivo Team

5 / 5 Share

Dec. 17, 2024

Bryan a été d’une grande aide pour résoudre mon problème. Je le remercie pour son aide précieuse et sa patience tout au long du processus. Le support a été réactif et professionnel. Je recommande vivement !

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Nous sommes ravis que notre équipe d'assistance ait pu vous aider à résoudre votre problème et vous fournir un excellent service. Nous apprécions votre recommandation et sommes là si vous avez besoin d'autre chose ! - Kevin et l'équipe Rivo

5 / 5 Share

Dec. 16, 2024

This is my first time trying an app like this, and Rivo looks fantastic and simple to use! I can say without a doubt that they have great support, very attentive and quick. Abbie was always available to help me and even gave me some advice. I look forward to expanding my store and thriving together with Rivo!

Store

LEDRESI

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We're delighted to hear that you're enjoying Rivo and finding our support helpful. We're excited to be a part of your store's growth and success! - Kevin & Rivo Team

5 / 5 Share

Dec. 15, 2024

Using app

About 16 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2024

I just downloaded Rivo to set up a loyalty program for my website. I chatted with Pete about a question I had about customization and he was so helpful, immediately sending a breakdown on how to do it step by step and also had amazing suggestions for how to change icons for things I didn't even know I could change on Shopify! Super grateful for Pete and his immediate responses and all the help!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're so happy to hear you had a great experience with our support team! Thanks for sharing your feedback. We're excited to see your loyalty program come to life and are always here with more tips and help! - Kevin & Rivo Team

5 / 5 Share

Dec. 13, 2024

New with this app, but the usage is fantastic.

Using app

About 2 hours

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the feedback! We're glad to hear you're enjoying the app so far. Let us know if you need any help as you continue using it! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 12, 2024

Großartige Funktionen die wirklich Mehrwert liefern. Support ist außerdem sehr schnell und angenehmen im Umgang. Kann ich so nur weiter empfehlen!

Using app

About 16 hours

Total reviews

3

Average rating

5.0

Developer Reply

Vielen Dank für Ihre Bewertung! Wir freuen uns, dass unsere Funktionen Ihrem Geschäft einen Mehrwert verleihen, und sind froh, dass unser Support-Team einen positiven Eindruck hinterlassen hat. Wir freuen uns über Ihre Empfehlung! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 11, 2024

The support I received from Jel was fast, clear, and resolved my issue. She also went above and beyond to make sure that a couple other matters she noticed were addressed as well - which she did NOT have to do. She made it very easy for me to find what I needed and was SO FAST! I have had such great experiences with the support crew at Rivo and can't say enough good things about their promptness and competence.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the glowing review! We're thrilled to hear about your positive experiences with our support team. We strive to go above and beyond to ensure your success. Your feedback is truly appreciated! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 11, 2024

great and easy App, very friendly team.. Jel is a star ... she helped us a lot :)

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the wonderful review! We're so glad to hear our app and team have been helpful, especially our star support agent! 😊 - Kevin & Rivo Team