Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,409
chart
#906
All reviews
Review RSS Feed
Dec. 17, 2025
Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy. For example: - Referral link doesn't show on customer account main page, customer needs to go to "Profile" to see their link. - Loyalty landing page is an absolute mess out of the box, sections are misaligned, color customizations don't work, and there are padding issues. Unless you plan on doing custom CSS, it's not worth it. - Support doesn't help at all, tells you "You'll need custom CSS". Some of the CSS things they mentioned, I was able to fix with a shopify settings. If you ask for help, they mentioned that you'll need to upgrade to their $699 month plan to have them help. Terrible experience, would not recommend.
Dec. 15, 2025
Easy to use and the customer service is super fast, friendly, and helpful :)
Dec. 11, 2025
speedy and accurate diagnosis of the problem we are having. with very clear instructions on how to fix the problem. very happy with the service! Thank you so much! :)
We're thrilled our speedy, accurate diagnosis and clear instructions fixed your issue—your happiness truly brightens our day! Always here to help. - Kevin & Rivo Team
Dec. 10, 2025
We spent seven weeks trying to set up Rivo and were never able to launch because of a technical issue on their side with the advocate reward not auto-applying. We went through every troubleshooting step they asked, recreated API keys and ran multiple test purchases, but the issue was never resolved. What made the situation worse was the lack of communication. Despite the problem completely blocking our launch, we received no meaningful updates and it was unclear whether the issue was being prioritised at all. This gave us very little confidence in Rivo’s reliability or how quickly future issues would be handled. We’ve now had to move to another provider after investing a significant amount of time trying to get this working. Not a good experience and wouldn’t recommend.
Dec. 3, 2025
Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Abbie et al have provided phenomenal assistance throughout our time with Rivo!
We're thrilled Rivo and our support have been phenomenal, resolving issues in reasonable time. Your kind words truly inspire us—grateful for users like you! Always here to assist. - Kevin & Rivo Team
Nov. 13, 2025
So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.
Nov. 11, 2025
It’s very expensive and has no effect. I want to request a refund, but it’s not loading.
Nov. 5, 2025
She was very quick and solved my problem.
Thank you so much! 😊 We're thrilled our team solved your issue quickly. Your kind words made our day—always here whenever you need us! 🌟 - Kevin & Rivo Team
Nov. 3, 2025
We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.
Store
FitVilleUK
Using app
Over 1 year
Thank you for your patience and kind words! 🙏 We're so glad our team resolved the Klaviyo integration. Your success is our priority—always here to help! 🌟 - Kevin & Rivo Team
Oct. 23, 2025
Arianne was very helpful and broke down the information I needed.
Thank you for the kind words! 😊 We're thrilled our team was helpful and made the info clear. Always here to assist—thanks for choosing us! - Kevin & Rivo Team
Oct. 15, 2025
Love love love. I tried them all and sticked to this one. Super UI. Easy to use, important features even on basic plan. Great support, especially Arianne.
We're blushing from all the love! 😊 Thrilled you chose us after trying them all—super UI and easy features are our jam! Thanks for the shoutout to our support team. Always here to keep your Shopify store rocking! - Kevin & Rivo Team
Oct. 9, 2025
Good program, easy to setup and great support. Help us a lot while setup the program.
Thank you so much for your kind words! 💛 We’re thrilled to hear that setup was smooth and our support team could assist you. Your satisfaction means a lot to us! - Kevin & Rivo Team
Sept. 22, 2025
The best customer service, I was having issues uploading my CSV file (my fault) and they were patient, friendly and we got it fixed fast.
Thank you for the wonderful review! We're thrilled our team was patient and friendly in quickly fixing your CSV upload issue. Always here to make things smooth for you! 😊 - Kevin & Rivo Team
Sept. 24, 2025
Arianna has been super helpful in resolving issues! Super quick and efficient!
Thank you for the lovely feedback! We're so happy to hear we've been super helpful and efficient in resolving your issues. Your support means a lot! 😊 - Kevin & Rivo Team
Sept. 11, 2025
On boarding is very friendly, Arianne was very helpful with some questions we did through the chat. Looking forward to keep on exploring the app
Thank you for the lovely review! We're thrilled to hear our onboarding was friendly and our support team was helpful with your questions. Excited for you to keep exploring Rivo— we're here to assist anytime! 😊 - Kevin & Rivo Team
Sept. 11, 2025
Sept. 9, 2025
Arianne is great support, patient and caring :)
Thank you for the lovely review! We're so happy to hear our support team was patient and caring. We're always here to help with a smile! 😊 - Kevin & Rivo Team
Sept. 8, 2025
Fantastic customer service, and an easy setup. Pricing is also right. I would recommend it!
Thank you for the amazing review! We're thrilled you found our customer service fantastic, setup easy, and pricing just right. Your recommendation means so much! 😊 We're here for you anytime! - Kevin & Rivo Team
Sept. 4, 2025
An amazingly personable and incredible support experience! Arianne in the Rivo support team has been absolutely wonderful in delivering, what quite frankly and sadly is a lost art and passion in todays digital age. As a new Shopify and potential Rivo customer, her customer-centric attitude, expertise, perseverance delivered everything you could ever want, and more to convert any doubtful customer. She made a Rivo customer out of us. She excels the experience as much as the app itself. Thank you Arianne. I hope i always get to deal with you.