All reviews

Rating Breakdown

  • 5
    96% (2,220 ratings)
  • 4
    3% (69 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 1, 2024

I had such an amazing and positive customer service experience with Abbie at Rivo earlier today. While my query was simple enough in itself, Abbie went above and beyond and I came away with quite a few tips on how to make my online store better - so helpful for someone like myself who is a newbie to the world of e-commerce. Cheers!

Store

Yoja

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled about your positive experience with our support team! Helping you succeed in e-commerce is what we're all about. Cheers to your success! πŸŽ‰ - Kevin & Rivo Team

5 / 5 Share

April 30, 2024

Jel was very helpful and helped expand my customer limits. She was quick and efficient. I really appreciate her help! Thanks again!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear we've helped expand your customer limits! Thanks for the shoutout, we're here for you anytime! πŸ˜ŠπŸš€ - Kevin & Rivo Team

5 / 5 Share

April 30, 2024

We switched to this app mainly because of the customer support! amazing

Using app

15 days

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for switching! Glad to hear you're enjoying our customer support. Let us know if there's anything else we can do for you! πŸ˜ŠπŸ‘ - Kevin & Rivo Team

5 / 5 Share

April 29, 2024

So far great and amazing customer service. Really eager to have this up and running.

Store

Suppist

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

We're glad you're having a great experience with our customer service! We're excited to help you get up and running smoothly. - Kevin & Rivo Team

5 / 5 Share

April 28, 2024

Of course I would recommend Rivo because of its convenience and quick support.

Store

Darrshi

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for recommending Rivo! We're thrilled you found convenience and speedy support with us. We appreciate your support! - Kevin & Rivo Team

5 / 5 Share

April 28, 2024

She was very niece and respectful. Did things quite with no problems and always help with other problems

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear your positive feedback. We aim to provide helpful service with a smile. Looking forward to assisting you again! - Kevin & Rivo Team

5 / 5 Share

April 27, 2024

The customer service is very helpful, it does takes me about 3 hours to set it up completely but I'm happy with how everything turns out!

Store

HEYLENS

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sticking with it! We're glad to hear that you're happy with the results. If you need further assistance, we're here to help! 😊 - Kevin & Rivo Team

5 / 5 Share

April 27, 2024

great quick customer support in chat feature.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback! We're happy to hear you had a great experience with our chat support. 😊 - Kevin & Rivo Team

5 / 5 Share

April 26, 2024

I've used the app before on another website and I was extremely happy with it. when I launched my new site, adding this was a no brainer!!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Fantastic! We're so glad you've continued to enjoy our app with your new site. Thanks for sticking with us! 😊 - Kevin & Rivo Team

5 / 5 Share

April 25, 2024

I'm very new to this app, but so far it seems great and the customer service team is fabulous.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the kind words! We're thrilled you're enjoying the app and our customer service. Welcome aboard! 😊 - Kevin & Rivo Team

5 / 5 Share

April 24, 2024

Fantastic customer service!!!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

It's music to our ears that you are happy with our customer service! Your 5-star review is much appreciated! 🌟 - Kevin & Rivo Team

5 / 5 Share

April 23, 2024

Abby with the help desk was great for setup, got rid of customer limits and the branding logo. She also took the time to look at our store and gave us info to make a correction we missed.

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your review! We're thrilled to have assisted you effectively with your setup and store improvements. Looking forward to serving you again! 😊 - Kevin & Rivo Team

5 / 5 Share

April 22, 2024

Dealt with Abbie this evening she was extremely helpful and professional sorting my issue out! Thanks again Abbie

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Great to hear that we were able to help you out! Thank you for sharing your positive experience! - Kevin & Rivo Team

5 / 5 Share

April 18, 2024

Love it the customizable option available for free beats other loyalty apps

Store

Assatu

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the positive review! We're thrilled you enjoy the customizable options. Your satisfaction is our priority! 😊 - Kevin & Rivo Team

5 / 5 Share

April 17, 2024

The person helping me gave me amazing customer service and helped me out more then she had too. Also, the app is very useful.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind words! We're so glad to hear you had a great experience and found our app helpful. See you again soon! - Kevin & Rivo Team

5 / 5 Share

April 16, 2024

The rivo team has been super helpful along this journey especially jel . you can't go wrong with rivo and whatever questions you have you are in good hands

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're glad to be on this journey with you. Don't hesitate to reach out if you have more questions! - Kevin & Rivo Team

5 / 5 Share

April 15, 2024

Really great customer service !

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much! We're thrilled you enjoyed our customer service. We're always here to help! 😊 - Kevin & Rivo Team

5 / 5 Share

April 14, 2024

I WAS HELPED RIGHT AWAY FAST AND VERY FRIENDLY THANK YOU SO MUCH

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

Developer Reply

So glad to hear you had a great experience! Thanks for the kind words! - Kevin & Rivo Team

5 / 5 Share

April 12, 2024

Pete was amazing , quick and very helpful

Using app

About 12 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear you had a great experience. 😊 - Kevin & Rivo Team

5 / 5 Share

April 11, 2024

Been using another app from this company and now got to try out this loyalty thing. CS team is great as usual and Pete is very helpful.

Using app

20 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for sticking with us and trying our new loyalty app! We're thrilled to hear our customer service team continues to be a great help. 😊 - Kevin & Rivo Team