Rivo Loyalty & Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,206
chart
#347
All reviews
Rating Breakdown
Review RSS Feed
Feb. 23, 2024
Mica was awesome! Answered all my questions, handled my requests and even offered suggestions I didn't know were available.
So glad our support team was awesome and went above and beyond for you! We're here to ensure you get the best experience. Thanks for sharing! 😊 - Kevin & Rivo Team
Feb. 23, 2024
Mica is number 1 in customer support 10/10
Thrilled to hear we've delivered top-notch customer support! Thanks for the high praise. We're proud to have her on the team! 😊 - Kevin & Rivo Team
Feb. 22, 2024
Everything is set up really well and the customer service is awesome !
So happy to hear everything's set up well and you're loving our customer service! We're here to make your experience awesome. Thanks for the feedback! 😊 - Kevin & Rivo Team
Feb. 22, 2024
Always great customer service. Jel was awesome!
Awesome! So glad to hear you always experience great customer service with us! Thanks for the shoutout! 😊 - Kevin & Rivo Team
Feb. 22, 2024
excellent app I liked it and easy to use. Compared with other apps, the free plan has a lot as start-ups can get benefits from it and add value to your business
Thrilled you find the app excellent and user-friendly! Great to hear our free plan adds value to your business, especially for start-ups. Thanks for the positive feedback! 😊 - Kevin & Rivo Team
Feb. 21, 2024
The Customer service team is prompt and easy to work with. The setup was streamlined and quick to install.
Thrilled to hear about your smooth setup and positive experience with our team! Thanks for the feedback. 😊👍 - Kevin & Rivo Team
Feb. 20, 2024
amazing customer service and friendly team! would recommend! they made the process super easy for me
So happy to hear you had an amazing experience with our friendly team! Thanks for recommending us. We're glad we could make things super easy for you! 😊 - Kevin & Rivo Team
Feb. 20, 2024
Arianne was so super helpful and kind, she got back to me so quick and made sure all my questions were answered I am so glad I have this app on my shop page. such great customer service! thank you Arianne
Thrilled we could help so quickly and kindly! Thanks for sharing your experience. We're so happy you're enjoying the app and our service. Here for you anytime! 😊 - Kevin & Rivo Team
Feb. 20, 2024
Arianne was so helpful today, I am not the most computer literate. she was so patient with me. I am so excited to see how this app is going to help my small business grow. All of the things i set up are working really well so far. Thank you again
So glad we could help and that everything is working well for you! Your excitement is contagious. Thanks for the lovely feedback, and here's to your small business's growth! 🌟 - Kevin & Rivo Team
Feb. 20, 2024
Arianne was so kind and replied really fast, when I had some questions about setting up the app to work for my brand! Seems like a really great and easy app!
So glad you found the app easy to use and our support helpful and quick! Thanks for the kind words. We're here to make sure everything works perfectly for your brand! 😊 - Kevin & Rivo Team
Feb. 19, 2024
Functionality I couldn't find with other loyalty and referral apps, and the care and engineers are amazing on supporting implementations and feature requests
Delighted our unique functionality and supportive team stood out! Your feedback on our care and engineers is truly appreciated. Thanks for choosing us! 😊 - Kevin & Rivo Team
Feb. 19, 2024
bummed with how they count orders that don't even use the code as part of the counted sales. Any sales coming from Shopify would count towards the monthly sales. This doesn't make any sense, if a customer doesn't even know about the program they check out bc of an ad- that shouldn't be counted towards the count with the app. I had to uninstall it after installing it and asking support about this. I hope they will change this to reflect on the true sales reflecting the use of Rivo.
Hi Candi, This is Lea from Rivo! Thank you for taking the time to share your feedback. We're sorry you're not satisfied with your experience with the app. Our loyalty program, like most others on Shopify, counts all orders as part of the billing structure. This is not specific to just our app but is a common standard to keep things transparent and fair. It ensures pricing aligns with the value businesses receive from the app. By tracking all orders, we can monitor customer behaviors, even for those who haven't engaged with the loyalty program yet. This insight can support businesses in refining their marketing and engagement actions. We're continually listening to feedback like yours and striving to improve. We truly hope you'll consider trying Rivo again in the future. If there's anything else we can do for you, please feel free to reach out to me at [email protected]. Best Regards, Lea
Feb. 18, 2024
Abbie has been a great help to me, she not only took care of what I needed done but she also helped me by giving me insight on how to change my businesses Favicon which has nothing to do with Rivo. Abbie is awesome!
So glad our support team went above and beyond for you! We're proud to have her on our team. Thanks for sharing your experience, and we're here if you need more help! - Kevin & Rivo Team
Feb. 18, 2024
I used the chat for help. Arianne was very helpful and informative!
Happy to hear our chat support was helpful and informative! Thanks for the feedback. If you have any more questions, we're here to assist you! - Kevin & Rivo Team
Feb. 23, 2024
Arianne was great, very efficient with a speedy reply. I always get this kind of support with Rivo. Highly recommended products. Mica is equally as awesome. Quick to help out and very knowledgeable.
Thanks for the recommendation and the kind words about our support team! We're thrilled to consistently meet your expectations. Here for you anytime! - Kevin & Rivo Team
Feb. 15, 2024
Customer service is exceptional. Attentive, definitely not bots, and great to interact with. This app keeps expanding its functionality and in the long run that's saving me $ by not needing more apps. Can't recommend Rivo enough!
Thrilled to hear our service and app are hitting the mark for you! Your feedback means the world to us. Thanks for the strong recommendation. Rivo is here for your success! 💪🌟 - Kevin & Rivo Team
Feb. 13, 2024
really loving this app. works great and they've got great customer support. I will recommend it for anyone looking to add rewards and loyalty programs.
Thanks for the love and recommendation! Thrilled to hear you're enjoying the app and our customer support. We're here to make your experience even better! - Kevin & Rivo Team
Feb. 12, 2024
The app integrates seamlessly into our systems and has helped us to simplify our rewards communications across all platforms. The only thing I wish it could do better is deleting expired rewards that customers have been given/claimed and not used from their front facing profile. They often miss the expiry date and call us claiming their coupon that expired last year is not working. Support is always quick to respond and answer any questions we have when we have them. I can not recommend this app enough.
Thanks for the positive review and valuable feedback! We're on it to make the rewards experience even smoother. Thrilled to support you and appreciate the recommendation! 🌟 - Kevin & Rivo Team