Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,545
chart
#424
All reviews
Rating Breakdown
Review RSS Feed
March 14, 2025
Pude poner la app en Español (traducida a mano por mi). Pedí ayuda y me atendieron inmediatamente, y me ayudaron a resolver mis dudas. Muchas gracias!
¡Gracias por sus excelentes comentarios! Nos alegra mucho haberles ayudado a configurar todo. Si necesitan algo más, no duden en contactarnos; ¡estamos aquí para ayudar! - Equipo de Kevin y Rivo
March 14, 2025
Excellent customer service, very friendly and informative.
Thank you for the kind words! We're so glad our team could assist you. We’re always here to help whenever you need us! - Kevin & Rivo Team
March 13, 2025
I have yet to fully test this app out, however I needed a quick question answered and I was introduced to Abbie - who is simply amazing! I had my question answered and so much more! I look forward to using this app and hope it is as amazing as their customer support!
Thanks so much for the great feedback! We're thrilled our support could help right away. We're confident you'll love the app as much as our team. Feel free to reach out anytime—we're here to assist! - Kevin & Rivo Team
March 13, 2025
Arianne helped save me hours. Not sure I would stay w Rivo if it wasn't for the support.
Thanks for the kind words! We're thrilled our support saved you time. We’re committed to making your experience seamless, and we’re here whenever you need assistance. Appreciate you sticking with Rivo! - Kevin & Rivo Team
March 13, 2025
Paul was nice
Thank you for your kind words! We're happy to hear our support team was able to help. Don't hesitate to reach out if you need anything else! - Kevin & Rivo Team
March 10, 2025
We have been using Rivo for just about a year now across both of our websites. We have been so happy with the Loyalty program, it's setup, and it's response from our customers! We had a small issue with our page displaying that made us reach out to the customer service chat, and Arianne was incredible!!! She narrowed down the problem (it was a code issue that seems to have been edited somehow over the last year ... ). She was such a pleasure to deal with, fixed it right away, and was beyond helpful. Based on this customer service alone I would recommend Rivo to anyone looking for an in-depth Loyalty and Referral program!
Thank you so much for the amazing feedback! We're thrilled to hear that the Loyalty program has been working well for you across both websites. Our team is always here to help, and we're so happy we could resolve the issue quickly. Your recommendation means the world to us! - Kevin & Rivo Team
March 10, 2025
Perfect!!!!!
Thank you so much! We're thrilled to hear that. If you need anything else, we're always here to help! - Kevin & Rivo Team
March 7, 2025
Amazing customer service! Jel was so quick to respond and went above and beyond. The free plan offered is also much better than other services out there.
Fantastic! We're thrilled to hear that our customer service exceeded your expectations and that you’re happy with the free plan. If you need anything else, we’re always here to assist! 😊 - Kevin & Rivo Team
March 7, 2025
Excellent customer service! Thanks to Bryan for going above and beyond, super helpful and friendly. Highly recommend!
Thank you for the wonderful review! We're so glad to hear that our customer service went above and beyond to assist you. Your recommendation means a lot to us! If you need anything else, we're always here to help! 😊 - Kevin & Rivo Team
March 6, 2025
Perfect for our e-commerce! (Thanx Bryan for the support)
Thank you for the awesome feedback! We're so happy to hear that the app is perfect for your e-commerce store. If you need any more support, we're always here to assist! 😊 - Kevin & Rivo Team
March 17, 2025
Exceptional Support from Pete & Bryan! Pete and Bryan from Rivo provided outstanding support! They were incredibly helpful, patient, and knowledgeable, guiding us through every step with clear explanations and genuine care. No matter how complex the question, they took the time to ensure we fully understood the solution. Their expertise and dedication made everything smooth and stress-free. Truly a top-tier customer service experience—thank you both!
Thank you for the incredible review! We're so happy to hear that our team was able to guide you smoothly through the process with care and clear explanations. Your kind words mean a lot to us, and we're always here to support you moving forward! 😊 - Kevin & Rivo Team
March 4, 2025
I haven't launched my store yet, but I've been playing around with the app and so far so good. It has everything I need and it's so easy to navigate, more so with the help of Jel. Not only did she answer my questions, she even gave me some freebies (yay!).
Wonderful! We're so glad the app has everything you need and that our support team made your experience even better. We're excited for you to launch your store, and if you need any further assistance, we're always here to help! 😊 - Kevin & Rivo Team
March 2, 2025
Jel responded quickly and went far and beyond in helping us with support. Highly recommend.
Thank you for the amazing review! We're thrilled to hear that our support team went above and beyond to assist you. Your recommendation means a lot to us! 😊 - Kevin & Rivo Team
Feb. 28, 2025
I would definitely recommend. Addressed my issue comprehensively.
Thank you for the great feedback! We're glad to hear that your issue was addressed comprehensively. If you ever need more assistance, we’re always here to help! 😊 - Kevin & Rivo Team
Feb. 27, 2025
I can't say enough good things about my experience with Arianne from Rivo Loyalty! She was incredibly helpful, patient, and knowledgeable in answering all my questions. Not only did she guide me in the right direction, but she also went above and beyond to assist me with editing and making sure everything was set up perfectly. Her professionalism and friendly approach made the whole process seamless and stress-free. If you're looking for top-notch customer support, Arianne is the best! Thank you so much for your outstanding service! Highly recommend! ✨
Thank you for the incredible review! We're so happy to hear that our support team made your experience seamless and stress-free. We truly appreciate your kind words and recommendation. If you need anything else, we’re always here to help! 😊✨ - Kevin & Rivo Team
Feb. 26, 2025
Feb. 26, 2025
We haven't used the app to it's fullest yet, but the support team (especially Arianne) are AMAZING! I've tested nearly 5 loyalty apps, and none of them come close to Rivo. Rivo is fully customizable, is flexible, and most importantly, has the best support team!! Plus, Arianne was able to gave me perks that will make our experience with this app the best it can be. Shoutout to this app and Arianne from the support team!
Fantastic! We're thrilled that Rivo has stood out for you and that our support team made a positive impact. We’re excited to continue helping you get the most out of the app. If you ever need more assistance, we’re always here for you! 😊 - Kevin & Rivo Team
Feb. 26, 2025
It's a nice app, mostly intuitive, for us and customers, and the customer support is awesome!!!!
Thank you for the great feedback! We're thrilled to hear that you find the app intuitive and that our customer support has been awesome. If you ever need anything else, we’re always here to help! 😊 - Kevin & Rivo Team
Feb. 25, 2025
Arianne was super kind and helped me set up the basics. The support is really great.
Thank you for the kind words! We're so happy to hear that our support team was able to help you set up the basics. If you need further assistance, we're always here to help! 😊 - Kevin & Rivo Team