Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#988
All reviews
Review RSS Feed
Sept. 19, 2024
Great app
Thank you! We're glad you think our app is great. 😊 - Kevin & Rivo Team
Sept. 18, 2024
Thank you very much for Arianne's help, she is really great. I believe that everyone who knows her knows that she is not only excellent, but also a very good person. This is why I love her so much. If possible, I would like to get to know Arianne because she is really excellent. Finally, I wish her happiness every day. Love you, Arianne.
Thank you so much for your heartfelt review! We're thrilled to hear that our team member made such a positive impact. We'll be sure to pass along your kind words. Wishing you happiness every day! 😊 - Kevin & Rivo Team
Sept. 18, 2024
RIVO has been excellent to work with. From clear onboarding instructions to 5 star to assist you along the way building a comprehensive rewards program. Would highly recommend!
We're thrilled to hear about your positive experience with RIVO! Thanks for the high praise and recommendation. 😊 - Kevin & Rivo Team
Sept. 18, 2024
So far so good. Customer support is fast.
Great to hear! We're glad you're finding our customer support fast and helpful. Thanks for the feedback! 😊 - Kevin & Rivo Team
Sept. 16, 2024
I am probably to stupid to start this app, but I was totally annoyed by the ongoing efforts of the company to upsell me to one of their pay programs. Too many pop-ups for my liking. Too many interruptions while trying to setting it up for a first trial. Again, likely I am partly to be blamed, but I consider myself somewhat experienced with such apps.
Hi there, So sorry to hear about your experience. We do have a free plan for smaller shops doing 200 orders or less each month. We’d also be happy to extend your trial period to give you more time to get everything set up. I reached out through email to offer additional support and help you in setting up the app. We’re here to assist and ensure you have a smooth experience with our app. Looking forward hearing back from you. Cheers, Lea
Sept. 16, 2024
Tried some of the most reviewed options for the category, Rivo is the most capable. And not only that customer service team is lovely!
Using app
25 minutes
Total reviews
1
Average rating
5.0
Thanks for choosing Rivo! We're thrilled you found it the most capable option and enjoyed our lovely customer service team. Your support means a lot to us! 😊 - Kevin & Rivo Team
Sept. 16, 2024
I've just started using the Rivo: Loyalty and Referrals app, and it's been a fantastic experience so far! The app is super easy to set up, even for someone like me who's not a tech wizard. It offers many great features for creating a loyalty and referral program, which I'm still testing out. A special shoutout to Arianne, who provided exceptional support. She was quick to respond, super friendly, and made the setup process a breeze. Customer service like this makes all the difference! Looking forward to fully exploring the app's potential, but so far, it's been a great addition to my Shopify store. Highly recommend!
Thanks for the glowing review and recommendation! We're thrilled to hear you're enjoying the Rivo app and had a great experience with our support team. Excited for you to explore all its features! 😊 - Kevin & Rivo Team
Sept. 15, 2024
Helpful and quick to respond!
Thanks for your feedback! We're glad to be quick and helpful. 😊 - Kevin & Rivo Team
Sept. 15, 2024
Amazing features and service from the Rivo team. I've tried so many loyalty apps but this is probably the best one in terms of features, pricing, customisations, everything. The support team, Pete, Paul, Arianne, have been superb.
Thanks for the fantastic review! We're thrilled to hear Rivo stands out to you in features and support. We're here to keep making your experience the best! 😊 - Kevin & Rivo Team
Sept. 18, 2024
excellent and timely assistance!
Thank you for sharing your experience! We're so glad we could assist and make things easier for you. Here whenever you need us! 😊 - Kevin & Rivo Team
Sept. 14, 2024
Bryan and Rivo are awesome. Can't wait to start implementing all these great features for rewards and referrals in my store.
Thanks for the enthusiasm! We can't wait to see how you leverage all the great features in your store. 😊 - Kevin & Rivo Team
Sept. 13, 2024
great support just to get started... We are excited to be working with Rivo and even more excited with the customer support! Abbie quickly and clearly answered our questions.
Thrilled to have you on board and excited to hear our support team could assist you so well! We're here whenever you need us. 😊 - Kevin & Rivo Team
Sept. 12, 2024
Abbie was super helpful! Having some trouble with visual design issues on the app but I luckily know enough CSS to get around them, thanks for the great loyalty app!
Thanks for sharing your experience! We're glad you found our support helpful and are enjoying the app. If you need any more help with design tweaks, just let us know! 😊 - Kevin & Rivo Team
Sept. 12, 2024
Customer service is top notch, even for a free account.
Thanks for your feedback! We're committed to excellent service for all accounts, paid or free. 😊 - Kevin & Rivo Team
April 29, 2025
That's a really excellent loyalty system. Good customer service and easy to use! And sqecial thanks to Arianne for their swift and accurate response to my problem!
Thanks for the great review! We're thrilled you're enjoying our loyalty system and customer service. 😊 - Kevin & Rivo Team
Sept. 12, 2024
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊 - Kevin & Rivo Team
Sept. 11, 2024
Arianne was fast and super helpful! Excited to see this app go to work. Thanks!
Great to hear you found our support helpful and fast! Excited for you to see the app in action. Thanks! 😊 - Kevin & Rivo Team
Sept. 11, 2024
Friendly service!
Thanks for your feedback! We're glad you enjoyed our friendly service. 😊 - Kevin & Rivo Team
Sept. 10, 2024
Just installed it and the customer service rep Abbie was super helpful in guiding us through the set up & giving great value adds. Already loving it!
Fantastic to hear you're off to a great start! Thanks for sharing your experience. We're here to help anytime you need. 😊 - Kevin & Rivo Team