Rivo: Loyalty Program, Rewards
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I've just started using the Rivo: Loyalty and Referrals app, and it's been a fantastic experience so far! The app is super easy to set up, even for someone like me who's not a tech wizard. It offers many great features for creating a loyalty and referral program, which I'm still testing out. A special shoutout to Arianne, who provided exceptional support. She was quick to respond, super friendly, and made the setup process a breeze. Customer service like this makes all the difference! Looking forward to fully exploring the app's potential, but so far, it's been a great addition to my Shopify store. Highly recommend!
Thanks for the glowing review and recommendation! We're thrilled to hear you're enjoying the Rivo app and had a great experience with our support team. Excited for you to explore all its features! 😊 - Kevin & Rivo Team
Helpful and quick to respond!
Thanks for your feedback! We're glad to be quick and helpful. 😊 - Kevin & Rivo Team
Amazing features and service from the Rivo team. I've tried so many loyalty apps but this is probably the best one in terms of features, pricing, customisations, everything. The support team, Pete, Paul, Arianne, have been superb.
Thanks for the fantastic review! We're thrilled to hear Rivo stands out to you in features and support. We're here to keep making your experience the best! 😊 - Kevin & Rivo Team
excellent and timely assistance!
Thank you for sharing your experience! We're so glad we could assist and make things easier for you. Here whenever you need us! 😊 - Kevin & Rivo Team
Bryan and Rivo are awesome. Can't wait to start implementing all these great features for rewards and referrals in my store.
Thanks for the enthusiasm! We can't wait to see how you leverage all the great features in your store. 😊 - Kevin & Rivo Team
great support just to get started... We are excited to be working with Rivo and even more excited with the customer support! Abbie quickly and clearly answered our questions.
Thrilled to have you on board and excited to hear our support team could assist you so well! We're here whenever you need us. 😊 - Kevin & Rivo Team
Abbie was super helpful! Having some trouble with visual design issues on the app but I luckily know enough CSS to get around them, thanks for the great loyalty app!
Thanks for sharing your experience! We're glad you found our support helpful and are enjoying the app. If you need any more help with design tweaks, just let us know! 😊 - Kevin & Rivo Team
Customer service is top notch, even for a free account.
Thanks for your feedback! We're committed to excellent service for all accounts, paid or free. 😊 - Kevin & Rivo Team
That's a really excellent loyalty system. Good customer service and easy to use! And sqecial thanks to Arianne for their swift and accurate response to my problem!
Thanks for the great review! We're thrilled you're enjoying our loyalty system and customer service. 😊 - Kevin & Rivo Team
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊 - Kevin & Rivo Team
Arianne was fast and super helpful! Excited to see this app go to work. Thanks!
Great to hear you found our support helpful and fast! Excited for you to see the app in action. Thanks! 😊 - Kevin & Rivo Team
Friendly service!
Thanks for your feedback! We're glad you enjoyed our friendly service. 😊 - Kevin & Rivo Team
Just installed it and the customer service rep Abbie was super helpful in guiding us through the set up & giving great value adds. Already loving it!
Fantastic to hear you're off to a great start! Thanks for sharing your experience. We're here to help anytime you need. 😊 - Kevin & Rivo Team
Precise and fast service
Thank you! We're glad you found our service precise and fast. 😊 - Kevin & Rivo Team
Der Support ist herausragend! Die App ist sehr selbsterklärend und gut durchdacht. Wir müssen sie noch vollständig integrieren, bin mir aber sicher, dass sie uns hilft Neukunden zu gewinnen. Mich stört nur, dass die Übersetzungen in Deutsch fehlen.
Vielen Dank für das tolle Feedback! Wir freuen uns, dass Sie die App bisher hilfreich finden. Wir freuen uns über den Hinweis zu den Übersetzungen und werden ihn bei zukünftigen Updates berücksichtigen! 😊 - Kevin & Rivo Team
very well
Thanks for your review! We're glad to hear that everything is going well. 😊 - Kevin & Rivo Team
Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).
Hi Brian, I'm sorry for your experience so far using the app. We store credit as a referral reward – which essentially acts as a commission for referring friends, as you can earn credit for every friend you refer. I'm more than happy to set up a referral campaign and the app to function this way for you. I updated our app listing to reflect a more accurate representation of that. I reached out over email there to help make things right. Cheers, James
Excellent service by Pete who helped guide us through the start up process.
We're happy to hear you had a great setup experience! Thanks for the kind words about our customer service. 😊 - Kevin & Rivo Team
Thanks to Paul and Jel, for making the whole setting progress fluently!
We're thrilled to hear your setup went smoothly! Thanks for your feedback, and we're here whenever you need us. 😊 - Kevin & Rivo Team
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