Rivo: Loyalty Program, Rewards
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Abbie was super helpful! Having some trouble with visual design issues on the app but I luckily know enough CSS to get around them, thanks for the great loyalty app!
Thanks for sharing your experience! We're glad you found our support helpful and are enjoying the app. If you need any more help with design tweaks, just let us know! 😊 - Kevin & Rivo Team
Customer service is top notch, even for a free account.
Thanks for your feedback! We're committed to excellent service for all accounts, paid or free. 😊 - Kevin & Rivo Team
That's a really excellent loyalty system. Good customer service and easy to use! And sqecial thanks to Arianne for their swift and accurate response to my problem!
Thanks for the great review! We're thrilled you're enjoying our loyalty system and customer service. 😊 - Kevin & Rivo Team
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊 - Kevin & Rivo Team
Arianne was fast and super helpful! Excited to see this app go to work. Thanks!
Great to hear you found our support helpful and fast! Excited for you to see the app in action. Thanks! 😊 - Kevin & Rivo Team
Friendly service!
Thanks for your feedback! We're glad you enjoyed our friendly service. 😊 - Kevin & Rivo Team
Just installed it and the customer service rep Abbie was super helpful in guiding us through the set up & giving great value adds. Already loving it!
Fantastic to hear you're off to a great start! Thanks for sharing your experience. We're here to help anytime you need. 😊 - Kevin & Rivo Team
Precise and fast service
Thank you! We're glad you found our service precise and fast. 😊 - Kevin & Rivo Team
Der Support ist herausragend! Die App ist sehr selbsterklärend und gut durchdacht. Wir müssen sie noch vollständig integrieren, bin mir aber sicher, dass sie uns hilft Neukunden zu gewinnen. Mich stört nur, dass die Übersetzungen in Deutsch fehlen.
Vielen Dank für das tolle Feedback! Wir freuen uns, dass Sie die App bisher hilfreich finden. Wir freuen uns über den Hinweis zu den Übersetzungen und werden ihn bei zukünftigen Updates berücksichtigen! 😊 - Kevin & Rivo Team
very well
Thanks for your review! We're glad to hear that everything is going well. 😊 - Kevin & Rivo Team
Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).
Hi Brian, I'm sorry for your experience so far using the app. We store credit as a referral reward – which essentially acts as a commission for referring friends, as you can earn credit for every friend you refer. I'm more than happy to set up a referral campaign and the app to function this way for you. I updated our app listing to reflect a more accurate representation of that. I reached out over email there to help make things right. Cheers, James
Excellent service by Pete who helped guide us through the start up process.
We're happy to hear you had a great setup experience! Thanks for the kind words about our customer service. 😊 - Kevin & Rivo Team
Thanks to Paul and Jel, for making the whole setting progress fluently!
We're thrilled to hear your setup went smoothly! Thanks for your feedback, and we're here whenever you need us. 😊 - Kevin & Rivo Team
Perfekter Kundendienst! Vier von uns sind schon viel zu lange an den Übersetzungen (und kurz vorm verzweifeln) gewesen, aber Bryan konnte alle Probleme innerhalb von Sekunden lösen und dass sogar um 21:30 Uhr. Vielen lieben Dank!!
So glad we could help, even late at night! Thanks for your kind words, and don't hesitate to reach out if you need anything else. 😊 - Kevin & Rivo Team
The app is very well thought out and everything makes sense and is very well structured. It is a good support for us in building up our customer base. Big thanks also to Paul from the support team who helped us very quickly and in a friendly manner.
We're thrilled to hear the app is helping you build your customer base! A big thanks for your kind words about our support team. Here to help anytime! 😊 - Kevin & Rivo Team
I'm just starting my store and trying to plan for future success. I had some general onboarding questions and Abbie was great. Thanks for the great customer service!
We're glad to be part of your journey! Thanks for the shoutout to our support team. Here's to your future success! 🌟 - Kevin & Rivo Team
Excellent. Pete provides a great service to me and he even help to unlock some feature in the paid-plan for me to test out. Great great service. So far, I am still testing but I think RIVO is a good app to try, easy interface and nice customer service. Most importantly, the price is reasonable.
We're thrilled to hear you're enjoying RIVO and our service! Thanks for giving us a shot, and we're here to help as you explore more features. 😊 - Kevin & Rivo Team
The app is top-notch, and it makes everything so much easier. On top of that, the support team is absolutely incredible, they're responsive, knowledgeable, and always willing to help. Highly recommend
Thanks for the high recommendation! We're thrilled you find the app top-notch and our support team helpful and knowledgeable. We appreciate your feedback and are here to assist anytime! - Kevin & Rivo Team
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